Gilt Groupe

Hi [redacted] , When the return labels were originally created they would have been valid on your gilt.com through the returns section for days and if not used would expire This is what has happened in this instance and owing to the timeframe we would not be in a position to grant a return as items have been in your possession for nearly months now I am sorry for any inconvenience caused hereBest Regards, Denis Gilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Gilt totally ignores my consumer rightEven though it admitted its deceiving action of hiding key information, lack of authenticity certificate, to customers, it hasn't offered any solution to correct its wrong-doingGilt is so terrible that it destroys my confidence to shop online for luxury products on American websitesThis low service and deceiving attitude disgrace its own reputationI will spread the words of Gilt's terrible service and deceiving attitude on all online-shopping forums to warn others, and won't recommend shopping on similar kind of American online shopsI am very disappointed and shocked by how Gilt ignores its customers' right to know the details of its products, especially the second hand ones In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My actual problem is about the misleading information on the websiteThe product is listed with Origin: United Kingdom, while the bag I received as made in ChinaI know that some Mulberry products were made in China, Turkey, etcAnd some are indeed made in UKIf I knew the bag is made in China, I would not buy this bag at allThe "Origin" information indeed mislead me in purchasing this productIt's not fair at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us I am terribly sorry that you received an empty box for your order I can see that our International Manager has refunded you in full for this order and has reached out to you to confirm thisWarm RegardsRachelCustomer Service Supervisor

Hi there, Thanks so much for reaching out to us I am terribly sorry for the experience you have had with this voucher I have gone ahead and refunded you in full for this to your Gilt Credits to the amount of $ The $given to you will also remain on your account for a period of monthsWarm Regards RachelSupervisor

Hi [redacted] , I do apologize that you are not satisfied with the outcome of our previous conversationsWe never aspire for any member to have this experienceI can confidently assure you that we aim to be as lenient with our policy as we can and that if this sale was live, we would of course have issued a refund as an exceptionHowever the sale was no longer live when you contacted us preventing us from refundingThe notes on the account indicate you first contacted us October [redacted] in relation to this whilst the orders were placed on September [redacted] and ***Within hours of these orders being submitted you would have received two emails with two separate vouchers with two separate charges indicating two orders were submittedIf you had contacted us at this point of course we could have issued a refund I would like to emphasize that all Gilt City orders are strictly Final Sale and non returnable as advertised on our sale pageI have reviewed both orders in your account for you, the first order was submitted on Sep **, 11:PM and the second order was Sep **, 04:AM EDTThere was a large gap between this time frame indicating they were submitted at different times, once an order is submitted you receive confirmation of this through email - minutesThis would have been the case for both vouchers Although this voucher is limited to one per member and you cannot avail of the second voucher, you can change the name on the second voucher and issue this as a giftIf you wish to do so please let us know we would be happy to help I apologize sincerely for this outcome as I wish I had a more customer satisfying outcome for youHowever I am happy to advise you can use your paid value Best, [redacted]

Hi Helen, I am so sorry to hear that you weren't able to use your voucher Blush Nail Lounge prior to closure and unable to use the purchase price of thisRegretfully as voucher has now expired and it was purchase in Jun In this instance we do not have the administrative ability to issue a refund to your credit card as its been over months since purchased as per your request but we can certainly issue a refund to your gilt account credit of $for this voucher and is non expiring and can be used towards a future purchase on Gilt City or Gilt.com RegardsDenis Customer Service Supervisor

Hi [redacted] , Thanks so much for your message.I have looked into this and since your message, I note that my colleague has issued a credit of $to your Gilt account for you to use on future ordersSadly, as the tickets were purchased on another vendor's platform, we do not have the ability to issue this to your credit cardI note, also however, that you are contending that the charges amounted to $I am more than happy to issue the balance to your Gilt account, however, I do need for you to submit your bill for this offer showing the $paidOnce received I will happy to add the $balance to your Gilt account.Kindest RegardsPatCustomer Service Management team

I honestly don't remember ever dealing with an "brand name" company that was so unfair and such a bunch of [redacted] with such poor customer service I had a bunch of experiences with them and it was nothing but negative, never good Their Gilt city discount things that you buy are like [redacted] or [redacted] Except they expire after like a month and then they only give you the amount that you paid credit at the customer for five yearsThe problem is… When you go to the place they have no idea what you're talking about I went on a date and I quietly went to the waitress and I told them about itShe said she has no idea what I'm talking about and when I spoke to the manager he would not honor it… And embarrassed me in front of my day… Who never spoke to me again… I've called them on multiple occasions for messed up things like this and they basically said sorry and there's nothing we can do… Real [redacted] …THIEVES!

Hi ***We are so sorry to hear of the ongoing issue with your refund to your [redacted] account[redacted] had contacted us to dispute the refund and in this instance we have accepted the dispute, as per [redacted] 's terms and conditions it can take up to days for the refund to process into the members account.We accepted the dispute on the [redacted] of July.Should you have any further queries please do not hesitate to reach out to us.Kind RegardsSteveGilt Service Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The vendor knows that I have NOT been receiving their emails and has acknowledged this problem in correspondence (see paste below)Despite acknowledging this problem, vendor continues to refuse refundGiven that vendor knows for a FACT that I have not been receiving their reminder emails, they should act reasonably and fairly to refund my orders ($in total)Sending expiration reminder emails is a widespread practice in the coupon industry, and something that even this vendor does for all of their other customersAs a customer, I can reasonably expect and rely on these emails to alert me to impending expirations Correspondence from vendor: "The email address on file for you is [redacted] On looking further we do see that the system is having difficulty sending you emails to this addressWe have refreshed all the settings now but it can take 3-business days to take effect so if you are still not receiving emails from us in relation to things like or confirmations of voucher reminders please let us know." ] As you can see, the vendor's own server was having issues sending me these reminder emails and they needed to refresh their system Why should I as the customer have to pay for technical glitches in the vendor's system? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Hi ***,I do sincerely apologize for the issues you have encountered trying to redeem your voucher online with Crateful as this should not have happened.I have now gone ahead and refunded $to your credit card on file, please allow 3-business days for this refund to populate back to your card.I have forwarded it to our vendor management team to ensure they are aware of the situation and your dissatisfactionWe hope to serve you better in the future.Kindest regards, ***Gilt Customer Service Supervisor

Hi ***, We're so sorry to hear of your dissatisfaction with your order's been cancelled due to inventory issues in receiving the products into our warehouse, regretfully this was beyond Gilt's ControlWhen items are wait-listed and if they do come back into inventory we cannot guarantee pricing of the items, due to the nature of our site as flash sale.We really do appreciate the time you have taken to share these concerns with us Kindest regards, Denis Gilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] From the beginning to the end, you haven't provided any acceptable solution to my complaint and can not address my concernThe only claim is this is a final sale and non-returnable itemBut this doesn't mean you can sell any used item as new and reject any consumer's requestIf you read previous responses, some one said this is from Balenciaga, the others said this is from the [redacted] partyI truly doubt your businessSince you can not provide reasonable solution, I have to turn to the other agencies to protect my rightWhat I can say is that only honest business can last long In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thanks for coming back to me [redacted] ,Upon further review of the orders, I see that the issue has been further escalated to our vendor management team for their guidance.Please allow this process to complete and we will be then happy to advise of next steps.Kindest RegardsPatCustomer ServiceManagement Team

Hi ,Thanks for reaching out to us.Can you confirm your order number for this rug and I will certainly take a look at this for you?Warm RegardsRachel Management Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Per Gucci, the maker of the bag that Gilt is reselling, the product dimensions you provided are incorrectI need a refund back immediately as I do not want to be a customer of Gilt moving forwardAgain, I was promised a bag that was inches in length and instead I received one that was The handle size was also falsely advertised and uncomfortable on ones shoulderThe maker of the bag stands by its products dimensions and Gilt falsely advertised different dimensions of the same bagYou offered me no options other than a return label and a promise the item would be refunded, which it was notGilt has since then resold the bag I returned for a higher priceI was not offered a call to discuss Gilts actions and what my options would beGilt has no official return policy on final sale return items (and in this case items that are falsely advertised)This is not asking much of a company whose annual returns are in the millions and a company who already sold the product I returned (gilt suffered no loss and instead profited by selling it for higher than the price I paid after I used a gilt permission codeOnly I suffered when I received a bag w incorrect dimensions and the forced loss of $with no bag after I was guaranteed a return) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***,I apologize for the difficulty you have experienced in relation to your recent vouchersIn order to look in to this further I do need precise information such as an order number or the email address your account is registered underGilt City vouchers are final sale and non returnable, which is highlighted on our sale pageWe do not refund for these vouchers after the purchase unless we have the option to cancel the orderIf the vouchers you have not redeemed, have not been redeemed based on subject to availibilty or any type of restriction that had been previously outlined on our sale page we will not be able to provide you with a refundShould other circumstances arises that have not been outlined on our sale page, I will resolve this for youPlease attach the appropriate email address so I can look in to this for you.Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You guys could have made the appropriate exchange if you wanted to, but chose not toAs a result of Gilt's poor service on top of poor service, I did not get the sheets I wanted and had to spend more moneySeems like a complete shame and a total scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there, Thank you for reaching out to us Looking into this issue, I can see that the only contact we have received about this would have been within the last several weeksHowever, I can see that the Member, ***, has also forwarded in an email and I can see that this would have led to a misunderstandingFor convenience, I have copied in the section with which both the Member and myself are referring to; "The New York Yankees announced that tonight's game between the Yankees and Los Angeles Dodgers at Yankee Stadium has been postponed due to inclement weatherThe game has been rescheduled as the first game of a separate-admission, day-night doubleheader for tomorrow, Wednesday, June **, at 1:p.m." I can also see that, from the initial contact we have on file; "Because you had complimentary tickets this then meant in order to redeem these tickets your party would have to attend the rescheduled game which was June **, 2013, 7:p.mstart If the tickets were not used on this date unfortunately we cannot offer tickets to a future gameThis offer was only for fans holding paid ticketsAs your party was attending the alumni meal the ticket is deemed complimentary." As the email the Member has forwarded in went on to say; "Fans holding Complimentary tickets (COMP) for tonight’s game must use them for the rescheduled gameComplimentary tickets (COMP) or equivalent tickets bear no cash value and do not have any additional benefits that may be offered to ticket(s) with a dollar value." Unfortunately, as this is the case we are unable to provide a credit, refund or provide Yankee tickets on field level I do sincerely apologize for the inconvenience Kindest regards, [redacted]