Gilt Groupe

Hi ***, I have tried to reach you via email this weekbut I have been unable toI would like to view the cert that you were provided by this third party if possibleBased on the pictures submitted we were unable to assess the concerns you listed originally which is why the return was declinedWe Absolutely stand by the authenticity of the products that we sellWhile some of the products we sell are not sourced directly from the brand itself we only use reputable parties to source our inventory.In this case, considering the strong negative sentiment you have and the experience, I will send you a [redacted] Label to return the bag to us so please keep an on your email for that.Kind Regards,***

Hi ***,I have taken a look into this for you and although the country of origin is stated as the United Kingdom, this would refer to the country the brand originated in and while most of the bags would be made there, not all of them would beKeeping this in mind, the bag is certainly authentic and due to this, we cannot facilitate for a return of the bag.As my colleague did note to you, we can issue a $refund to cover the cost of getting this cleaned for youKind Regards,ÁineCustomer Service Supervisor

Dear [redacted] , Thank you very much for your letter We have reviewed this order in detail and I am happy to confirm that we are going to allow an exception here and will accept a return and refund to your credit card I have asked one of our [redacted] , [redacted] to contact you directly with the details of how you can do this and create the return label for you Many thanks, [redacted]

Hi,Thank you for your response.Per your request, I have reached out to the salonRegretfully they do not have an elevator at this timeWe have asked our Gilt City team to ensure that this information is updated on the sale page in the event that we do work with this vendor in future.As a gesture for the inconvenience, I have gone ahead and issued a refund for your voucherPlease allow 3-days to see this reflected to your [redacted] ending with ***I have also reinstated the 25% off discount (max $25), which is valid for one monthI hope this helps, and once again I apologize for any disappointment caused.Kind regards, [redacted]

Hello,Thank you for reaching out to us today.Can you advise me of your order number and I will certainly look into this matter for you?Warm RegardsRachelManagement Team

I believe the promotional offer I received for 30% off my next purchase was misleading, deceptive, and frankly untrue The fine print indicating a $cap was on the opposite site of the marketing material and was easily and intentionally out of sight for the intended consumer When I called to speak to a representative, I was disrespected and not heard Instead of being treated like a valued customer (which is why I received the mailing in the first place), I was brushed off with the representative uncaring in regards to my past, present, or future patronage I would like an apology and refund for the difference of the discount I should have received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I do not see it on the TOS about that In addition, the credit did not state "off $purchase" just "$credit"Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello ***, Thanks for getting in touchI am so sorry for any inconvenience caused hereI have looked into this and I can see that it seems that neither your sister or your mother set up there accounts through your link as it would show on your account if they hadDue to this the credit would not have been applied to your accountHowever as I can see that the account under [redacted] was only set up days ago, as an exception I have gone ahead and applied the $in account credit to your accountThis credit is valid for months and will automatically apply to your next orderIn regards to the account under [redacted] , I can see that this account was actually created over years ago so it could not have been set up through the referral link so it would not be eligible for the referral creditIf you have anymore questions, please get back in touch and we would be happy to helpBest,Cian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Gilt Groupe acknowledge the truth of my complaint and offered $to settle without returning the shoes in an e-mail message on March **, I can provide this document upon requestI Leo have the photographs I provided Gilt Groupe proving that the shoes were used and not newI even offered to settle for $and then $Gilt Groupe refused to work with meEventually, no one responded to my requests for assistanceI respectfully decline to return the shoes, as Gilt Groupe has already offered to refund money without a returnI expect a full refund in the amount of $to settle this matter today Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi There,Regretfully our original decision remains the sameOur Quality Control Department have verified that the item is correctAs the item was not incorrect we refunded as an exception for a final sale item to your gilt account credit which can be used for future purchases on gilt.comI am sorry that you feel misled but we did have the correct measurements on the product and the item that was sent to you was correctKindest Regards, DenisGilt Customer Service Supervisor

Hi There, I have reviewed your account and from review of your account I can see that you brought the LV [redacted] PM to our attention in regards to staining and not the LV Monogram Canvas Tivoli GMThis was in turn sent to our Quality Control team for review with the pictures you provided us with to be further looked into for youOur Quality Control Team further investigated this case for you and can confirm During the Quality inspection process we did not find stains on this itemI have attached a picture of item from the product page which does not show any staining of any kind in this image.Therefore your request for return and refunded cannot be adhered to.From Notations on your account this was communicated to you via email on [redacted] September 2016.RegardsDenisCustomer Service Supervisor

Hi [redacted] ,Thanks for bringing this to my attention.I do apologise that the shirt has started to pillI have looked through your account and you have been a model customer of ours over the yearsSelf sufficient and generally, there are no issues on your accountAs a one-time exception, I am going to allow you to be refunded to Gilt account credit owing to the timeframe involved hereYou do not need to return the shirt so if you are unable to wear it, I suggest that you donate it to Good Will or Salvation Army or another worthy causeThe refund will be immediately available in your account and will never expire.I hope this helps.Kindest RegardsPatCustomer Service Management Team

Hi ***I am so sorry your stroller arrived without the car seatI completely understand how frustrating this must be for you.I have consulted with our international team and they have assured me that should you return the stroller for a full refund [redacted] will reimburse you in full for any taxes paid.We unfortunately cannot issue a refund for a payment we did not receiveOf course we are still happy to offer a $refund back to your credit card should you choose to keep the stroller.Should you have any further queries please let us know.Best WishesSteveGilt Service Support

Hello,Thank you for reaching out.The voucher specifically state that it is one voucher per member it does not state one treatment per member Sadly this voucher is final sale and therefore is non returnable You can certainly gift this voucher if you wishRegardsRachel Management Team

Hi [redacted] ,We are really sorry with your dissatisfaction with the offer you purchased on our Gilt City Website.We have escalated this to our vendor management team and we are awaiting a response However due to the delayed response I have gone ahead and issued you with a full refund of $to your Visa ending in *** This will take 3-days for this to process to your card.We are really sorry for the inconvenience and disappointment this has caused.Should you need further assistance please do not hesitate to reach back out to me and I would be more than happy to assistBest RegardsDeniseGilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This could have been resolved if GILT had agreed to provide me with proof of authenticity which it has REFUSED TO DO Consequently it should be very clear to consumers and the New York Revdex.com that there has been a fraudPlease tell me what the next steps will be after all the NYRevdex.com should protect consumers from being cheated by companies like GILT [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, I have tested this voucher code on our end and is working for us, I would encourage you to reach out to Cosabella for further assistance on ###-###-####.Please be aware of the terms and conditions for redeeming of this voucher as follows :Not valid toward sale items, packs, gift cards, prior purchases, outlet store purchases or flagship store purchases , Valid for online purchases only, Minimum purchase of $requiredAs the voucher code is working and this voucher is final sale and non refundable we would not be in position to refund.Kindest regards, DenisGilt Customer Service Supervisor

Hi [redacted] .Thank you for reaching out.I wish to convey my deepest apologies for the issues which have affected your order.I have reviewed the entire scenario here and also checked on the availability of the itemsSadly, the items are still in the same status now as they were last night when you calledI'm terribly sorry for this.I also wish to express my apologies for the misinformation you have been given relating to your credit being unable to process back to your cardI have gone ahead and pushed these credits, in the amount of $226.50, back to the same card you discussed with my colleague, Siobhan, last nightThese credits will take 3-business days to hit your card.Again, [redacted] , I wish to convey my deepest apologies for the issues which have affected your order.We hope to serve you better in the future.Kindest RegardsPatCustomer Service Management Team

Hello [redacted] ,I am sorry that you feel that this issue is not your faultI have looked into this and reviewed the contacts between you and customer serviceI can see that on July [redacted] you were provided with a service gesture discount of 20%You were advised on the call that this discount was valid for months with a maximum redemption of $and this discount has since expiredNormally once a discount has expired, we would not reapply it to the account.However for the inconvenience of the multiple contacts you have had with customer service, we have gone ahead and refunded you 20% on your order # [redacted] Please allow to business days for the refund of $to appear on your [redacted] ending with ***.I can assure you that we will be following up internally in regards to your experience with customer service in this matter.Best Regards,CianGilt Service Supervisor

Hi [redacted] , I've escalated this issue to our vendor management team to see what they can do to helpThey'll be in touch as soon as possible with an update, but please note that this process can take to business days Your patience is greatly appreciated while we look into this matter!Kindest regards, DenisGilt Customer Service Supervisor