Gilt Groupe

Hi There,We are sorry to hear that there has been issues with your recent order with us.Looking at the detail, I can see that when the order was placed, it had been given an estimated delivery date up until 615, please note that these dates are estimatedI can confirm that this was delivered as of today, Due to the delay on this, we did issue a refund of the shipping costsI can also see that we did advise that these items could be returned for a full refund to the original method of paymentI do sincerely apologize that this order was delayed in being sent out, however, we cannot issue a full refund for these without the items being sent back to us as a return.Kindest regards, [redacted]

Hello Revdex.com,We have reviewed this complaint & would be happy to update you on what we're currently doing to resolve this with the customerThere's currently an escalation ongoing between the vendor & us to secure a certificate of authenticityThis was originally raised on Saturday 10/*, the customer was advised to wait 3-business days for us to work on thisShould we be unable to provide the information then of course we will accept a return but until this is verified we cannot do thisWe stand by our vendors & suppliers 100% & will be following up consistently on this as all authenticity complaints are taken very seriously At the moment the case is ongoing & we have active correspondence with the customer detailing the standard expected time frame for resolutionPlease do feel free to request updates should you see fitThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Rather or not they are a flash sale operation, the failure by Gilt is not my problem nor that of any other consumerI followed the rules set forth by Gilt's business modelFailure to deliver the products purchased is not, by any means, the fault of my own doingThe responsibility to deliver goods purchased through the Gilt website or app lies upon themselvesTheir negligence has shipped my order to an unknown person, leaving me without the items I purchased and no means to reacquire my selected and paid purchaseAn apology does not manifest the order in my possessionI do not accept their partial resolution Sincerely, [redacted]

Hi [redacted] ,Thanks for coming back to me.I am so sorry that you deem it necessary to have to take extra steps on this occasionI do believe that we have offered you a fair and reasonable resolution here.I hope that we may be able to assist you better in the future.Kindest RegardsPatCustomer Service Management Team

As requested, a screenshot of original order dated May [redacted] to Gilt Groupe with verification of payment has been providedAlso provided, is a screenshot showing that no refund from Gilt Groupe has been received via [redacted] , on or around June [redacted] or anytime after June *Gilt Groupe is stating that the refund was processed through [redacted] on June *, and [redacted] is stating they have not received a refund for this transaction, nor is there a pending transaction for a refundOn June [redacted] I contacted Gilt Groupe to verify the [redacted] email address used for the refund they are stating has been completedDennis with Gilt was able to verify the correct address.There has not been any form of resolution from Gilt Groupe as how to accommodate me, the paying customerThey simply state, the refund was processedThat is itIt's [redacted] 's fault that this refund hasn't shown up in my accountI have not been met with such resistance from a company that survives on returning customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPlease note that this matter was not resolved until I notified Gilt Groupe's executive leadershipHowever, executive leadership was prompt, professional, and willing to address my concernsThank you to everyone at Revdex.com, especially [redacted] Sincerely, [redacted] ***

Hi there, Thanks for getting in touchI have reviewed this and while the information was made available on the sale page, I feed based on the experience that the member has had in trying to redeem the voucher, a refund is meritedThe refund will be processed to the original form payment within to business daysIf there is anything else we can do to assist, don't hesitate to get in touchWarm regardsPaddyGilt Customer Service

Hi [redacted] ,I'm so sorry to hear that you're unhappy about terms and conditions attached to the vouchers you purchased for [redacted] Unfortunately, as this offer has now ended and was noted as final sale, we're unable to provide a refundOn the sales page and on the voucher it stated that "Gratuity is not included; we recommend tipping 15% on the full retail value prior to receiving service(s) ($70)"I've also attached some screenshots of the sales page and the voucher where it specifies these terms and conditionsWe sincerly apologize for any inconvenience this may cause!If it is of help we're happy to change the name on the voucher so that you may gift it to a friend or relative, or it can be redeemed with the vendor after expiry for goods and services to the value of the purchase price for a period of years.You can find out more about our return policy here: [redacted] Should you ever need assistance for any future queries you can also contact us on Live Chat here - [redacted] Warm regards,JessicaCustomer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Hi there,That's the reasonable answer I would like to hear.Please refund $to me, I will keep the stroller.Regards, [redacted] **

Hi [redacted] , This offer may be suspended or terminated at any timeAny Credits earned as a result of fraudulent activities are null and void.The Terms and conditions of the offer were not met and therefore your orders have been cancelled and will not be re-instatedKindest regards,DenisGilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a response on here from Gilt City saying that my [redacted] account has been refunded, and also a an email saying a refund was processed As of now there has been no money refunded to my [redacted] account (see attached screenshot), and the link in the email saying my refund was processed leads to a dead webpage (second attached image) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello***,Thank you for reaching out.This order would have shipped from our vendor's warehouse in When your order arrived incomplete we made every effort to get replacements sourced and deliveredI can see that we issued a refund to cover the cost of the delivery ( $149.95) on January***, and issued an additional $in account credit as a service gesture.While we understand that you would like to voice your frustration directly to [redacted] , regrettably we cannot share our contact details with membersA warranty was not included with the [redacted] CA Arianna Outdoor Seating Set and due to the timeframe that has passed we are unable to accept a return on this itemWe sincerely apologize for any disappointment that this might causeWarm regards, [redacted]

Hi ***,Thanks for coming back to me.I've looked into this for you and I now see the issueYou were emailed a member specific link to enable you to purchase the tickets for the Gilt Sample Sale: LA at half the standard priceThese specific links do not show up in our system to alert us to the fact that members may purchase at half priceThe offer simply shows at regular price.Owing to that, having done the math, considering your discount, your outlay would only have been $20, I have issued a $refund against each of the tickets you purchasedThey have been refunded back to your [redacted] for [redacted] This will take 3-business days to hit your account.I am so sorry for the inconvenience involved here.Kindest RegardsPatCustomer Service Management TeamShould you ever need assistance for any future queries you can also contact us on Live Chat here - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, and I am waiting to receive the discount business promised Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not understand how a business can try to build credibility with its customers by making a statement such as 'delivery period is just an "estimate"' when it is usually so far in advance, in this case longer than a month and a half outThen to turn it around and say, oh by the way, it was delivered only a day late, when it has been clearly indicated that I had already left the my house before the deliveryYou can track where I am submitting my responses to see where I currently am, if you believe I am being dishonest just to get "free items"I honestly don't care if I get the $back or not; I want the business to quit making excuses for their inaccurate and information they freely advertiseIf the response from the business had included a reflective statement for improvement even remotely, it would have been more acceptable possiblyYou will continue to lose your customers to other similar businesses with such an attitudeYou lost a valuable customer forever In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi Steve,I've called [redacted] in person and got the feedback they will not reimburse the taxes I paid, you can check by calling + [redacted] ***.I can't agree $refund because I cannot buy this car seat anywhere by $125, and this mistake is caused by GILT.I have waited one week for Gilt to investigate why the car seat is missing, but your customer support told me you cannot conclude.This is not a responsible answer, please show me the evidence, your customer support told me your store has only sent out one box, that means you haven't sent out the car seat, I don't understand why you cannot send the car seat to me now since you haven't sent it before, do you have the travel system or you only have the stroller but you put a information on your website?What I need is a car seat, and I paid for it, please send it to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Hi ***, Im so sorry this has been such a long process for youWhen we spoke to XPO last on 11/ [redacted] we were advised a sweep would be done for this order and that this would be done on 12/ [redacted] at which time they would contact you to arrange deliveryI can see this did not happen until today 12/**I have been in touch with [redacted] at XPO today who has advised me a delivery agent will reach out to you by the end of the day to schedule delivery.I have also gone ahead and refunded the shipping charge on this order as per the order notesIm so sorry for any inconvenience causedRegards, Gilt Customer service

Hi there, Thank you for reaching out to us with regards to your orderI am terribly sorry to hear that the packaging of your wallet came dirty, especially since this was for a friend as a gift This may have happened during shipment to you Can you confirm that there is no damage to the actual wallet? Warm Regards RachelCustomer Service Supervisor

Terrible Customer ServiceOrdered item, website accepts order, only to receive email later in the date that they can't fulfill the orderGo to the website, see that the item still shows available, order again - same resultThen I order a different item, it ships, but it is not what I ordered, and not what shows in the order confirmation on the websiteThen have to jump through hoops to get a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive full refund of my purchaseI attached four pictures of the watch that I received the day that it shipped to my homeThe watch that I received is not the same watch that I purchased onlineI want this matter escalated so I can simply return this watch and get a full refundThe no refund policy should not apply if the merchandise shipped differs from the merchandise purchasedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]