Gilt Groupe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just found out that my sister had the same issue with this purchase but she was able to get a refundI do not understand the inconsistentlyShe was able to easily get her money back after an online chat with *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi There, Regretfully we are still awaiting delivery of your return and once it has been received back in our returns warehouse you will be refunded in full for your purchaseI do apologize for any inconvenience in regards to your recent purchaseKindest regards, DenisGilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi there,After reviewing your account, we have noticed that there have been multiple T-Mobile Gift Codes applied to your accountHaving applied more than one Gift Code is a breach of Gilt and T-Mobile's Terms of ServiceDue to the additional Gift Codes applied to your account, which have resulted in the receipt of more than $Gilt Account Credit, your membership was deactivated and any order that has not yet shipped would have been cancelledPlease see the terms and conditions of this offer at the bottom of this email.I have reactivated your Gilt account and the $gift card you won is still available to use towards any future purchase on [redacted] .I'm sorry for any disappointment caused.Best regards, JessicaCustomer Support Supervisor A $GILT promotional gift card code to [redacted] or [redacted] Redeem in app by 4:a.mET on Wednesday Gift card code is not valid on Gilt Travel or in the Gilt Store within Saks OFF 5thPromotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one per person

Hello [redacted] Thank you for contacting usWe can confirm the EXTRAdiscount had to be used at checkout to be valid, as stated in the terms and conditions of the offer Additionally the cap of the discount was stated as $75.00.Included below are the terms of the offer stated on the email that we sent you:Receive 30% off your purchase (the “Discount”) (Maximum Discount of $75) when you use Promo Code EXTRAat checkout, valid on Gilt.com (Women’s, Men’s, Kid’s, Home), excluding taxes, shipping and delivery chargesNot valid on [redacted] Discount will valid from August *, at 12:00pm EST through August *, at 11:59pm ESTDiscount is non-transferable, and may only be used by the intended recipient with the eligible email addressDiscount must be used in a single transaction, cannot be combined with other offers, and may not be used toward the purchase of Gift CardsDiscount will not be granted, may be revoked, and may not be redeemed for a future purchase if initial transaction is cancelled or item(s) are returnedDiscount will not be revoked if the item is exchanged for the same item in a different sizeDiscount may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one (1) Discount per customerDiscount is valid on Gilt iPhone App, iPad App, Android App and Mobile WebiPhone App and iPad App must be up to date as of January **, and Android App must be up to date as of February **, for Discount to be applied to order.We can see that since you sent this query we have issued an exception to your account to refund your credit card the $cap to your order, which was done today 815.Sincerely,Gilt Customer Service

Hello [redacted] Thank you for contacting usWe can confirm the EXTRAdiscount had to be used at checkout to be valid, as stated in the terms and conditions of the offer Additionally the cap of the discount was stated as $75.00.Included below are the terms of the offer stated on the email that we sent you:Receive 30% off your purchase (the “Discount”) (Maximum Discount of $75) when you use Promo Code EXTRAat checkout, valid on Gilt.com (Women’s, Men’s, Kid’s, Home), excluding taxes, shipping and delivery chargesNot valid on [redacted] Discount will valid from August *, at 12:00pm EST through August *, at 11:59pm ESTDiscount is non-transferable, and may only be used by the intended recipient with the eligible email addressDiscount must be used in a single transaction, cannot be combined with other offers, and may not be used toward the purchase of Gift CardsDiscount will not be granted, may be revoked, and may not be redeemed for a future purchase if initial transaction is cancelled or item(s) are returnedDiscount will not be revoked if the item is exchanged for the same item in a different sizeDiscount may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one (1) Discount per customerDiscount is valid on Gilt iPhone App, iPad App, Android App and Mobile WebiPhone App and iPad App must be up to date as of January **, and Android App must be up to date as of February **, for Discount to be applied to order.We can see that since you sent this query we have issued an exception to your account to refund your credit card the $cap to your order, which was done today 815.Sincerely,Gilt Customer Service

Hi ***, The terms of the offer were clearly noted at the time of purchase under the what to know sectionThis Offer is final sale and nonrefundable we are unable to provide you with a refund in this instance as per your original requestRegardsDenisGilt Customer Service Supervisor

Hi ***,Thank you for reaching out to us,I note that since sending this complaint, you have been assisted by a member of our CS teamWe'll be allowing you to return these shoes to us for a full refund with free return shipping given the products misrepresentationYou'll soon be receiving an email with return instructionsIf we can assist further please don't hesitate to let us know.Warm regards,JessicaCustomer Service SpecialistFurther assistance needed? Join us in Live Chat http [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi ***, I have asked our Order Management team to look into your account and unfortunately it seems like your order was not successfully submittedAt this point, we would advise reaching out to [redacted] directly as there is no transactions showing up on our side /> Many Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You should of already asked the salon how they plan to provide service for people unable to walk to the [redacted] floor Go ahead and inquire Ask them if they know that they must have access to all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] , The account credit was applied as a courtesy gesture on November **, but regrettably it was then removed as a credit card dispute was filed for the original chargePer our Order Management department "The store credit was removed from the account until the dispute is either dropped by the member or closed in the merchants favor." Unfortunately customer service is unable to assist once there is an ongoing credit card dispute as all interactions must go through the involved parties i.e our Order Management department and your credit card companyIf you decide not to pursue the dispute Customer Service would be more than happy to re-issue this creditHowever currently as the dispute is ongoing we cannotWe apologize for any inconvenience this may cause Kind regards, [redacted]

Hi ***,Thank you for reaching out.I have looked in to this issue for you with both our vendor management team, and [redacted] I can confirm that the [redacted] voucher you purchased was advertised on our sale page at a value of $This package retails with [redacted] for $66, and the extra $is for the Gift Wrap option which needs to be selected at checkoutI have gone ahead and attached screenshots to display the $value if you were to purchase this package & gift wrap with [redacted] .As you purchased this package worth $for $59, you did receive the advertised saving of 16%(There was a separate 30% off discount applied to your order which reduced the total amount paid to $41.30)Please rest assured that we would never knowingly mislead our valued members, and we make every effort to ensure that the advertised price is accurateKind regards, [redacted]

Hi [redacted] , I'm so sorry you have yet to receive your refundOwing to the delay I have gone ahead and refunded you in full to your [redacted] cardThis will show in the next - business daysThe delay here was caused by the courier and it's something we are looking intoMy sincerest apologies for any inconvenience causedIf there is anything else you need, please feel free to get in touch and we will be happy to help Best, Garret Gilt Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After separate requests, I am still receiving these unwanted emails from [redacted] Why can't their tech team figure out how to unsubscribe someone from their email list? This is harassment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]