Gilt Groupe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved $for parts back to my Alipay,thanks.Sincerely, [redacted]

Hi there, I can see my colleague [redacted] reached out to you earlier via emailHe inquired if the [redacted] *** website had offered you a credit/discount/gift cardWe are inquiring to determine if this is something that they might have to work out on their systemWhile the order was declined on our side, it would be [redacted] *** who would also be able to see the declined transaction, and able to move forward and assist in reissuing the value of the gift cardIf they are unable to assist further, you can of course reach out to us again, where we may escalate this to investigated further for you.You can respond to ***'s email or contact us at [redacted] if you need further assistanceOur Service Specialists would be more than happy to be of assistance.Warm regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Same as the previous responseYour relation with your partners is your own businessFrom my side, I bought something from you, it is broken and I am waiting for the replacement over month with no ETA in sight.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have spoken to [redacted] on several occasions and they are not showing any "pending refunds" from Gilt GroupeThis refund that this company is stating has processed would show up on my [redacted] account as well and there is nothing from themWhen I ask for help in tracking the refund, they excuse it and say to check with [redacted] I have checked with [redacted] , and each time they say there is no refund or pending refund from Gilt Groupe] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] ,The [redacted] tracking was advised as the order was originally shipping under this tracking numberThis was then invalidated and shipped under the courier service [redacted] I can see that a credit card dispute has been initiated as of 1/*/for this orderRegrettably we will no longer be able to assist you with this matter as all communication must be directed through your credit card company and our order management department We apologize for any inconvenience this may causeWarm regards, [redacted] Gilt Customer Service

Hi there,I do sincerely apologize, and again, I can certainly understand how you feelWe are in the process of reaching out to the vendor for a letter of authenticity for youUnfortunately, we are awaiting an update, but will notify you as soon as possibleYour patience during this process is much appreciatedKindest regards, [redacted] **Gilt Customer Service

Hello ***,We are sorry your order is delayed outside of the original estimated delivery dates when you placed the orderThe vendor just made us aware of this issue recently and will be updated on our site as well in relation to the correct delivery dates.Because of this discrepancy we have advised we are refunding $to your credit card.If you do not wish to wait until mid July for the bed, we can still request the order is cancelled and apologize for the inconvenience this has caused.Sincerely,Gilt Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's $rice cooker and stopped working in only monthThe Zojirushi has been having great quality productsSo I believe Gilt Group sold me an defective product without telling the details in the product descriptionThat's unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***,Thank you for reaching out.I’m so sorry to hear that you’re dissatisfied with the quality of your purchase! We completely stathe guarantee that every item is the authentic label it promises to be.Unfortunately, as the charge has been disputed we are now unable to help from a customer service perceptiveThe card holder will need to contact her bank or card issuing company for any updates relating to the disputeMy sincerest apologies for any inconvenience causedKind regards,JessicaCustomer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Revdex.com: Gilt has given me credit I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you!!Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Will I be receiving the credit as I listed previously upon cancellation?] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, Hope you're well! We indeed accommodated your refund on 10/** It is my understanding that refunds can take up to days to show on your [redacted] account, we would advise reaching out to [redacted] to confirm those details as I assure you the order you placed has been refunded on our side Feel free to reach out with any further issues or concerns Thank you, Jamie, Customer Service Supervisor

Hi [redacted] , Your account credit balance is $and is valid for months on your accountThis was the original amount used on your Throw order which was not shipped to youWe have removed $account credit as your account was in breach of the terms and conditions of this offerRegardsDenis Gilt Customer Service Supervisor

Hi ***, As mentioned previously your orders are well within the estimated dates that were projected to you at the time of purchaseYour orders were delivered within the Estimated Delivery DatesRegards Denis Gilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not interested in a credit I purchased the voucher specifially for the store I am out $and I have no interest in purchasing a voucher for diet plans, hotels, restaurants I don't want to go to, clothes I'm not interested in wearing, etc.) I want my money back I have spent HOURS dealing with this - I have been placed on hold, disconnected, lied to by the company (about someone from corporate calling me back in hours - that was a week ago and no one called) I never want to do business with them again I want a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***I have spoken to our Fine Jewellery department who have reviewed the pictures you have sent us and although they feel the tarnishes on this ring are shown on the sales page they have agreed to allow a return on this item for Gilt Credit.I will reach out shortly to you over email with details.Regards,John

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Gilt continues to provide the same response The fact is that Gilt failed to inform its customers of its actual policies and is now wrongfully withholding my money [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there, Thanks for getting in touchWe have reviewed this and unfortunately our original decision remains the sameGilt's Quality Control team has once again assessed the bag and has deemed that it is correct as per the dimensions advertised at the time of purchaseI am sorry that I cannot provide a more favorable response on this occasionWarm regardsPaddyGilt Customer Support

Hi ***,I can see from the notations on your order for this item that this matter has now been resolved and a return label has been generated for you to return this itemKindest regards, DenisGilt Customer Service Supervisor

Hello [redacted] , I am sorry for any inconvenience caused hereI can see that the terms of the discount were supplied on the post card that was delivered indicating the $cap to the discountAll of our discounts do have caps and this would have been shown at the checkout before you submitted your order showing the $discountDue to this we would not be able to provide more of a discount on your order Sorry for any inconvenience caused Best Regards, Cian