Gilt Groupe

Hi ***,Thanks for bringing this to my attention,I've looked at this for you and I can advise that we do have a price match policy> this day window runs for days from the date that the order is madeThis order doesn't typically come under that umbrellaWhile we would always make sure that you received your tickets at the same price as somebody else has paid, I've looked through the price changes for the offer and I am unable to see that the price has been changed on this offer at any time.Owing to that, I have no option but to advise that we will not be in a position to offer this ticket to you for $as the ticket was never sold at that priceI have attached a screenshot of the sale page showing the current sale page (also showing that the offer is sold out at this time)I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer Service Specialist

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have contacted my bank/credit card per their response and they have not replied yet or refunded me for this second chargeI would still like to keep this case open until a resolution is received and as of now I have heard nothing back yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I will accept the business response after the issue us resolvedAs of now the business is still investigating and hasn't resolved my issue yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business in not at all acknowledging the advertising and hiding behind fine print of "final sale," which is fine if the original purchase was legitimate I am requesting a refund because the original sale was done through deceptive marketing and a fraudulent product listing To say a sale is a "final sale" is only relevant if the sale was done using fair business practices This was not fair and the business knows this, as their customer service reps admitted the product was misleading in its titleThat the company won't give me a refund when no material has exchanged hands is even more evidence of how this business operates in a predatory manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your replyBut I still can not accept thisI can advise that I, as well as my friends, have reviewed the pictures on your website and compared them to the real productAll of us can see that there is a big difference between themI have no intention to lie to youIf you need more evidence,I can show you more pictures in different settings.I understand that the wallet is a final sale itemBut color difference is also a quality issueI even doubt that the wallet may be a fake oneI cannot accept to waste my money on something that is not as describedHope you can understand my situationHope you can understand me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there, After taking a look into the order and the pictures provided, I unfortunately cannot see any discrepancy between the images that were provided to us of both your bag and your friends bagAs such, I do sincerely apologize as we would not be able to accept a return for the bag, and can assure you that the bag is authentic, as we do work very closely with the vendor We have however, gone ahead and requested a certificate of authenticity, as well as sharing your concerns with the bag along to the vendor and our luxury goods team, and will be updating you as soon as possible As soon as we do have any updates, we will notify you as soon as possible Kindest regards, [redacted] **

Hi there, Thank you for reaching out to us. I am terribly sorry for the confusion surrounding this order. Sadly due to an inventory error there was a pricing error on this order. Please see our website regarding pricing errors which Pricing InformationGilt strives to... provide accurate pricing information regarding the products and services available on the Gilt Sites. We cannot, however, insure against pricing errors. Gilt reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, Gilt will notify you by email. In addition, Gilt reserves the right, at its sole discretion, to correct any error in the stated full retail price.I hope this clarifies things further for you, however should you have any further queries, please do not hesitate to contact me.RegardsRachel Management Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I attached the email in question where it does not state that the items needed to be marked from a specific date, nor does it state that these items would need to follow their previous return policy hence the term "new return policy"If there were no items that I had that were eligible, then how was I even included in the small test group? This email is misleading to the consumer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] ,Thank you for reaching out to us.I am terribly sorry to hear of the inconvenience caused by this matter I can see that you recently placed an order with us accepting the 25% discount capped at $that was given to you by our Management Team I have gone ahead and added a further $discount to your account This is valid immediately for months on your next order with us Should you have any further queries, please do not hesitate to contact us.Warm RegardsRachelCustomer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is still no guarantee that the bed is indeed the item that I ordered, as it is marked as the wrong size on the website of the shipping companyBy no means and am I satisfied with this result however, I will temporarily postpone this complaint until I find out if the item is correctI also think it is unjust and despicable customer service to only reply within a reasonable time frame when confronted with public and/or legal complaintsThis situation should not be reevaluated after the item is delivered but beforeI still plan to argue this charge with my credit card and do everything in my power to make sure Gilt's lack of customer service is readily available to all potential consumers and the Revdex.com was the ideal starting platform In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] Hi I refer to the Complaint ID # [redacted] I have returned the goods as evidenced by the email belowHowever, Gilt have yet to issue a refund and it has been almost a month nowCan you please advise what my next course of action should beThank you*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I didn't accept this solution since I used the coupon within expiry range i.e., by Having said that they sold me faulty voucher which has no money or was already expired because it is not even showing any value just saying expiredAnswering to the point "All sales are final and non-refundable" doesn't mean they can sell erroneous deals and vouchersYou return products to the store from where you bought not to the ones who made them and for whom they are intended forPlease advise for legal options Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi***, We are sorry to hear that you are dissatisfied with the purchaseHowever as we have previously stated we are not able to provide our vendor's contact details to our customersThe company has contracted us to sell their furniture items for them and do not sell these pieces themselves or offer customer support.With regards to your request to get a return or a refund, unfortunately this is not possibleAs has been stated before we did not offer a warranty on the product sold and Gilt, just like any other company will have a cut off date to when we will accept returns and this has well passedThe pieces missing from the original shipment were delivered to you in march and the issue with regards to the delay was resolved at the timeYou contacted us again in October which was over months later (months for some of the pieces) to advise of the damage and we at that point advised that we would be unable to accept a return or accommodate the damage due to the length of timeAfter October we heard back from youin Oct to advise that there was more damage and again we advised that we would not be able to accommodate.We understand that you are not happy with the resolution and we have carefully reviewed the details both in October and October and in this case we are not able to offer the solution you are looking for.Kind RegardsGilt Customer Service

Hi ***, Upon review of your account I can that both items have now been processed I have now manually refunded your account credit to your original form of payment, this can take 3-business days to process back to your credit card on file Kindest regards, Denis Gilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: order number: [redacted] and [redacted] I purchased stroller however I got the seat onlyIt's not correct In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] ,Thank you for shopping with Gilt.I'm so sorry to hear of the issues surrounding this orderI have reviewed your account and as a valued customer, I would be happy to make an exception to allow to return this to us for a cash refundI have created a return authorization label for youPlease visit https://www.gilt.com/account/return and we will prompt you to print a complimentary USPS return shipping labelPlease note that we can only refund back to your original form of paymentIn this instance you'll receive a refund of $back to your Discover ending with and $back to your account credits one the scarf has been returned and processed back at our warehouseThe return shipping fee of $will be deducted from your refund.You can find out more about our return policy here: [redacted] .I hope this helps!Yours in style,JessicaNoir Customer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] THERE WAS NO FRAUD ACTIVITY INCURREDI will never never shop with Gilt Group again, and I will be sure everyone knows on Social Media just what type of "fishy" procedures you have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

HelloI am sorry to learn of the difficulty you had with your orderI can assure you we are extremely apologetic for the given circumstancesIf an order is missing in our warehouse we would cancel the order before customer consent to prevent a pre authorized hold for the charge pending on your credit cardWe then notify our membersOrders must be canceled if they are missing or short shipped they cannot continue to process with no outcome or deliveryI believe we issued a credit to your account to compensate for this inconvenienceI have reissued the promotion to your account for you as a courtesyIt will be in your account for one month and will apply to one order.Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear Gilt, I would return the item only if you guarantee to ship in return the item (correct color) I paid for in full and wait listed I have to admit that your team does lack customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***