Gilt Groupe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I ordered a bag under the assumption that the dimensions of the bag were correctGilt advertised the bag as inches in length across, which was not the caseThe maker of the bag (Gucci) states officially on its website and in-store that the bag is inches acrossIt cannot carry a laptop larger than inches, which was intended for this bag.Gilt representatives stated that their warehouse deemed that the bag dimensions were correct when in fact Gucci (the official manufacturer of the purse) states it is inches in length across and that the handles of the bag are inches, not the inches Gilt' falsely claims.Gilt states the dimensions are correct according to its warehouse, claiming the top of the bag is in fact inches (although the bottom of the bag is inches which is never stated on its website)Another instance of a bag being shaped differently and not a perfect square or rectangle is the following example of a Louis Vuitton bag that is being sold on the Gilt websiteGilt description can be found here: [redacted] search Measurements: Body length 12.6", height 9.4", width 5.9" The Louis Vuitton (official maker) description can be found here) : [redacted] (Louis Vuitton: h [redacted] ) x x inches(Length x Height x Width) In the case of the Louis Vuitton purse, the dimensions are correct as they are taken from the bottom of the bagIn addition to its advertisement and the fact I was deceived by Gilt, Gilt neither emailed me to let me know of their independent decisionI was not offered to be returned the bag and was not told I had no choice but to take a credit on the Gilt websiteHad I known it would ONLY be a credit, I would have kept the bag and sold itI was provided a return label for a 'final sale' item because the representative understood the dimensions were incorrect, thereby accepting I was correctWhen a bag is returned customers are allowed to have the return shipping deducted from the total and the remainder refunded to the customerIf the item states it can be returned for Gilt credit, it would state that on the particular item's description page where it was being advertisedGilt provided me a return label and I was told it would be returned and refundedI understood this as a customer that this would mean it would be fully refunded to my accountI would not have been provided a return label otherwise on a 'final sale' item had the dimensions not been incorrect and had Gilt not sent me the return label to begin withHad Gilt not been willing to return my purchase back to me the first Gilt representative would have told me it was final sale and would not have provided me a return label.Again, as the item was falsely advertised (cannot hold the laptop- which was the only function for this bag as a work bag) and as I spoke to the first representative who said this item would be returned and refunded to me (and not as a credit) I am asking Gilt to provide a full return to my credit cardAdditionally, Gilt uses different measurements to their own benefit on different bags and your measurement standard is not fair to the consumerCustomers who purchase bags at that price point want exact measurementsYou cannot measure a Gucci one way and a Louis Vuitton another wayLength should be taken from the bottom and if it is shaped differently the top of the bag and the bottom of the bag length should be provided.I was provided a return label and a guaranteed the bag would be returned by the first customer representative I spoke with who provided me the return labelShe did not make me aware that the bag would go back to the warehouse to be re-measured; she did not tell me I would receive a Gilt credit for the amount I paid instead of a full return on my credit card; and I was never given the option of getting the bag back or the credit and not a full refundHad it absolutely been the case I knew I would get a refund I would not have made consecutive purchases in one week and would have instead used the credit towards those purchases and asked Gilt to honor my discount code to exchange the purseThis is completely dishonest to the customer.Again, I am awaiting my full refund to my [redacted] credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]First, I would like to thank Revdex.com for your quick response and helping to solve the problemAfter viewing Gilt's response, I don't think they addressed my issue because, 1) Every Balenciaga bag has tags coming with it when it is out of the factoryI think this can be verified by BalenciagaHowever, the bag I received doesn't have all tagsThe two most important ones as I stated in my complaint are missingAlthough Gilt says these tags are not listed in their description, lacking of some of the tags means the product is not completeFurthermore, two other tags (one is about how to care the bag and the other is with control number on it) are coming with the bagIf following their argument that they haven't listed any tags in the description, I would not see the other two tags as well.2) I don't know the reason of missing tagsBut I can say without these tags we can not guarantee the bag is AUTHENTIC and BRAND NEWThey SHOULD list this fact in their description to let the consumer know before they made the purchaseThen the consumer has the choice of buying from them or notHowever, they utilize the description to reply to me that they don't need to provide the tags if the tag information is not listed in itIs that a reasonable argument? Thus, I think they fail to describe their product clearly in the advertisement and omit important information to mislead the consumer3) The value of the bag without the tag is highly affectedIf in the future I want to sell it in the second-hand store, I have great trouble to explain to the others why the tags are missingThey will question me as wellAlthough Gilt has a discount on the product, if I knew they don't have these tags, I would not choose to buy from them.4) I am against their final sale policy not because their price is not low enough, but because they fail to present the fact about the product but use this policy to reject any request regarding the problem of their productThat's why I don't think they addressed my issueI insist my previous request for returnAgain, thank you so much for your help on this issue.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because I think the answer is not to respect the facts and not solve any problems.Firstly,In the letter says "once a delay had arisen, we had informed you right away, and as an apology waved the shipping for the order, to which you had agreed",it's not ture.In the first month,I try to contact your customer service so many times but they always told me it will be delivered on time even it looks impossible in the end of March.No one contact me to tell me the delay actively until *,April.The waving of the shipping is not because the delay of delivered as your customer serivice is telling me "it is for the delay of shipping but it will be delivered on time"!Secondly,when your customer service contact me,I agree the change of the color and do not cancel the order only because she told me "if you agree the replacement of another color,it is in stock and will be shipping on time"!NO ONE TOLD ME I NEED TO WAIT ANOTHER MONTH EVEN MORE LONGER!In the end,the account credit cannot express any regrets or apology.When I ask to apply this credit to this order but the customer service refused,so the credit is meaning nothing for me and we both know I wouldn't buy any other things on GILT again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will wait for your credit with my CC company thank you very much for the refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Hello,Thank you for reaching out to us All of our discounts have terms and conditions attached to them These terms are advertised in the email we send to our members, and also on the sales tile on the sale that the discount is eligible for We also outline our terms and conditions at the checkout stage of our members purchase.If you would like to give me the full discount code and your email address, I will certainly send you the terms and conditions of the discount and also screenshot you of where these are all highlighted to you before you purchase with usWarm Regards Rachel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company has been negligent on all aspectsI am attaching a photothe LEFT side of the photo shows the FAKE bag the sent meit has NO authenticity label sewn into it which EVERY bag has and there is no sewn in branding logo which every TEAL bag should have as wellThey told me in order to prove its fake I have to take it to Chanelwhich I did and they verified its counterfeitThis company then proceeded to tell me they would get an authenticity paper to methey cannot claim to Authenticate anything especially something no longer in their possession so what would they be authenticating? The label in the handbags are what authenticates them and this bag has NONEIf this company stood behind their "authenticity promise" then they would have no problem refunding me but they know they stole $3,of my hard earned money and sold me a counterfeit bagI do not accept their bogus responses because they are not practical or reasonableIf you have a piece of artit comes with a certificate of authenticityif you buy a REAL handbagit comes with proof of authenticity as the serial number is SEWN INTO THE PRODUCTThis bag which is a cheap piece of fake leather comes with nothing but a headache and empty words They cannot take advantage like this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , I regret to hear that there was some confusion with your orderIf an order goes into review due to a discrepancy with the payment, we do send an email to the member to advise that there was an issue with their payment and to contact us, we do not state that the order will be not be charged, as we would continue to attempt to authorize the payment.A pre-authorization hold can be placed on your account if the payment is authorized from your financial institution but we do not charge until an order has shippedAs your order has shipped, you would see the charge for that order on that date of shipmentAs we never received any communication to advise that you wanted to cancel the order, we did not cancel the orderI’m sorry for any confusion regarding thisLet us know if we can clarify any further, you can reach us at [redacted] Thank you,***,Customer Service Supervisor

Hi There Thank you for the messageI have had a detailed look into this issue, I can see that member reached out to us after receiving them to advise us that the items were too small for her and we did review this and decline the return on the basis that they were final sale and non-refundable at the time of purchase and this would have been listed on the sale page, cart and at check outWe had listed the the diameter for each bracelet on the sale page; inches in diameter for the Classique Yellow & Diamond Tilted Square Station Bangle Bracelet and 2.4" in diameter, 0.35" wide for the Celtic Noir Black & Pearl Disc Station Bangle BraceletFor the latter, the measurements were even highlighted Member has access to the sale pages through her Gilt account by going to orders section and clicking on each item for that specific order and for convenience I've also attached screenshots of them hereWhile we do understand members unhappy sentiment for receiving items that do not fit her, we did specifically list the sizes to avoid disappointment and as these were clearly marked as final sale and non-refundable items we would not be able to offer a refund Kind Regards, [redacted]

Hi [redacted] , I do apologize for these issues arising with your recent order Regretfully I am unable to discuss this order with you due to security reasons we are unable to disclose any information with youThe account holder will have to make contact with us here is customer support to authorize you on the account once this is done we will be gladly assist you further with this inquiryKindest regards, Denis Gilt Customer Service Supervisor

Hi ***,I'm very sorry to hear of the negative experience you've recently had with us! This is of course not the experience we want out members to have.The reason we would not accept a return or cover the costs of repair for this particular purchase is that we have a day return window policy, and as these were purchased back in June, it is difficult for us to gauge natural wear and tearIn this instance however, we'd be happy to make an exception to our policy to facilitate a return of this pair for a refund of account credits to spend on our site.We completely stathe guarantee that every item is the authentic label it promises to beWe deal with designers and independent partners directly to ensure all products are the authentic brand as advertised.Please advise if you'd like us to reactivate your account so we can facilitate this returnI have notated your account with the detailsLet us know if we can help in any other way or address any further concerns.Thank you very much,Jamie,Customer Service Supervisor

Hi ***, We escalated this issue to our Vendor Management team to attempt to resolve the issue with the invalid codeOur team were attempting to work this out with the vendor directly to ensure proper use of the voucher As you have not received an update and it has been just over days since this investigation was opened, we have gone ahead and refunded the voucher back to your [redacted] accountI am very sorry for any inconvenience caused by this issue! Best, Jamie Customer Service Supervisor

Hi ***,Thanks for bringing this to our attention.I, firstly, wish to apologise that you have received an incorrect product from us.Sadly, as already advised, we cannot cover the cost of return shipping from an international territory when the order was shipped, initially, within the continental US While we accept responsibility for the incorrect item, and we will cover shipping costs within the continental US (including HI and PR), we are not able to cover this cost.You are welcome to mail the bags back to your freight forwarder, who you have used on this order and provide them with the [redacted] label we sent to youThey can then send the bags back to us, at which time we will issue a full refundOr you can opt to accept a partial refund of $to keep the bagsPlease note that acceptance of this partial refund waives any right to return at any point in the future.Please advise how you wish to proceed.Kindest RegardsPatCustomer Service Management Team

Hi There, Can you please send us your gilt order # or email address associated with your gilt account so that we may review this matter and revert back to you RegardsDenisCustomer Service Supervisor

Hello,Thank you for reaching out to us I have taken a look at this order for you I can see that we offered you a full return for these sunglassesIf you choose to use a freight forward option then sadly we do not cater for this cost We only cover the cost of the return to the state that we ship them too I am terribly sorry for any inconvenience caused by this.Best RegardsRachelManagement Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm in China, you know the international express fee is expensive, maybe more than the price of shoeI only want them to compensate my loss because the shoe can't be wearIf Gilt pay the express fee and compensate the time and effort I spend for their mistake, I would like to send the shoe back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I purchased tickets on May **, for a Yankee game which included a complimentary pre-game meal for a game on July **, Less than hours before the game the game was canceled due to rainThe [redacted] representative [redacted] told us that night that we were able to get tickets to another game in the or season of equal valueWe were sitting on field levelI now have tried to get tickets and have been told that we were ONLY able to go to the game reschedule for the following day (613)This was NEVER the caseWe were assured and I received an email from Jon stating that we could go in I have tried NUMEROUS times to resolve through gilt.com but have been told I am out my $300.I should be able to get tickets to the game as told by their representative, [redacted] , and the email they sent to me Sincerely, [redacted]

Hi ***,I have reviewed the images you have attached of the watch and the images you have sent in via [redacted] .As this watch is final sale and non returnable, and as it has been determined that the watch you received is as described, we are unable to grant an exception for a return of this watch for a refund upon reviewing these images and owing to this policyThere is no discrepancy between the measurements provided on the product page and what has been received on this occasionI understand you have been advised of this by two members of our management team and a number of disputes made against this purchase have declinedAs the product you received is as described on this occasion and as there are no visible discrepancies, we are unable to accept a return sadly based on fit or under discretionary circumstancesWarm Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Damaged itemI finally received the item but it's damagedI have sent the picture to [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Hi there, Thanks so much for reaching out to us I am terribly sorry for the experience you have had with this voucher I have gone ahead and refunded you in full for this to your Gilt Credits to the amount of $ The $given to you will also remain on your account for a period of months Warm Regards Rachel Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's scamI didn't purchase two but one lv bag however I received twoAs soon as I received I called Gilt and also explain there is one that has stains inside but I was told there is no refundThat is scam and I want my full refundAs well as why did I get two bags? Do you have any explanation to that? Isn't that ripping clients off You should be ashamed as how you make money off from clients who trust uI will go as,far as I can to anyone in Revdex.com or other companies who protect consumers to expose the real face of giltI want my full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]