Gilt Groupe

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I hope GILT will send me the correct goods, and bear all the return expenses, or compensate me for more time and money lossthank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] ,First and fore most I am truly sorry for the discontent this bag has caused and how dissatisfied you are with our return policyAs advised we absolutely stand by the authenticity of every product we sellThe nature of our website is that we specialize in Luxury goods at a discounted priceWe work close by with trusted buyers who supply our Luxury goods to us, most of which are shipped directly form the Vendor to us, in all other cases they may be vintage which is boldly outlined on our sale page.All Gilt products which are final sale are final sale for the reason that they have been further marked down from the original or retail price, not because they are not authentic.The condition of the bag is outlined on our sale pageEverything outlined will be provided to you up on arrival of your orderWhich would reflect the price of the bag form our websiteIf a certificate of authenticity was available this would have been noted on the sale page, however I have no problem escalating the matter to our Luxury department with hopes of sourcing this for you.I truly apologize for any disappointment caused in this matterI would hope this email would provide further clarification to our products.Best, [redacted]

Hello In regards complaint ID# [redacted] Verdana, sans-serif;">We have looked into this matter and understand completely the member is unhappy the shoes did not come with heel taps As a result our customer support management team are right now looking into this matter with our warehouse to query if heels tap may have been left out of the box Unfortunately we cannot guarantee heel taps will be made available for this particular pair of shoes, the item description did not include heel taps The item description was as per below: Description: High heel platform sandal [redacted] Leather upper [redacted] Knot detail [redacted] Buckle closure on ankle strap [redacted] Leather insole and sole [redacted] This product was sourced for Gilt by a trusted independent supplier **Measurements:** Heel height 4", platform sole 1" As this stage we are currently waiting for our warehouse team to confirm if heel taps should have been included with this purchase, as soon as we have been updated we will contact the member directly The shoes were listed as non returnable on the product page and at the time of checkout, the shoes description did not include heel taps, as a result we cannot offer a return for these shoes Should our warehouse team advise the heel taps were to be included we will have them shipped out to the member Kind Regards [redacted] Gilt Member Support

Hi There, I have reviewed your account and can see from the notations on your account that there is currently a dispute on your credit card in regards to this purchaseRegretfully when a dispute is opened we are unable to assist you further in regards to your inquiry, we would advise you to reach out to your credit company Kindest regards, Denis Gilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What Gilt responded me is not true because the email I received cleary states that I will not be charged with this orderAlso I am hearing two different responses from the GiltLet me show the email I received which states that the order could not be accepted due to incorrect payment information and I won't be charged with the order [redacted] You will not be charged for any items in this orderIf you have any questions, please call ###-###-#### or email [redacted] Your Billing & Shipping InformationBilling Address: Shipping Address: Payment Method: [redacted] ***Your Order Summary [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** *** [redacted] *** [redacted] *** [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer service is truly awful! After speaking to numerous reps Only to repeat my issue and be told that "there was nothing they could help me with" in regards to a lost item I requested to speak to a manager. I was transferred to Anna after some refusal on the reps end. Anna promised to look into my item and return my call in 24 hours. I called a day later and Anna would not take my call I was not even out through to her voicemail! A week passed with efforts on my end trying to tea be Anna and she NEVER reached out to me with an update on my lost item. A month later and still no reply from them or Anna specifically about my purchase the worst customer service you could possibly experience. Incapable of helping customer and do not seem to care about customer service or follow ups.

Hi ***, Hope you're well! We indeed accommodated your refund on 10/**It is my understanding that refunds can take up to days to show on your [redacted] account, we would advise reaching out to [redacted] to confirm those details as I assure you the order you placed has been refunded on our sideFeel free to reach out with any further issues or concernsThank you, Jamie,Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am sick of the ignorance and stubbornness of gilt.com customer representativesI attached the pictures I took under natural light (1st picture), the picture from mulberry.com (2nd picture) and the one from gilt.com (3rd picture)It's for those who read this message thread to judge if gilt.com has truthfully advertised the color of the bagUnder the white flash light, gilt.com shows the bag in a much lighter shadeBefore seeing the picture on mulberry web site and in person, I was misled into believing it's a light mocha/taupe colorThe bag costs over $I simply don't like itBeing a loyal customer for over years, this is not the kind of service I expectAfter almost a dozen of tiresome exchanges with gilt.com (including the correspondences via [redacted] ), I decided that I will no longer shop on gilt.comWatch out for gilt.com trapsThey have marked a lot of items as final saleYou may end up wasting your money on items that you don't like In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there, Thanks for sending this throughAs there is currently a dispute linked to this account, we are unfortunately unable to discuss itThe member may contact their bank for any updates relating to this disputeWarm regardsPaddyGilt Customer Support

Hi [redacted] ,Thanks for reaching out on this issue.My name is Pat and I assisted with your issue when you contacted us on our Customer Service line on 10/*.As advised on that call, sadly, we do not offer a warranty beyond the days return policy which we haveThere may be a manufacturers warranty available, but you would have to reach out to the manufacturer direct for assistance with this.I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer Service Management Team

Hi [redacted] , I'm very sorry to hear you've had such a negative experienceI'd love to be able to resolve this for you, we should certainly honor your referral! If you'd like to email [redacted] with your email address and ask to be referred to Jamie or respond to this, I will get this sorted for youAgain, my apologies for any inconvenience caused! Best,JamieCustomer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi [redacted] , We are sorry to hear you are disappointed with your purchase of the Vintage Louis Vuitton Blue Epi Speedy Handbag bagWe understand you have contacted us about this and sent in pictures to illustrate what you received and how it different to what we had on our sale pageWe did list the bag as a pre-owned piece that had signs of wear on it and that it would have imperfections due to being a previously owned itemI have reviewed the pictures you sent in again and cannot see the mud you mentioned but I can see the spots you mentionedI can also see the spots on the bag on our sale page Due to this product being a unique vintage piece and because all this information was listed on the sale page of this final sale and non-refundable bag, we are not able to facilitate a return on it Regards, [redacted]

Hi There, Upon review of account I can see that the refund was processed back to your credit card on Jun **, 2015 09:14 PM, please allow 3-5 business days for this refund to populate back to your card.Kindest Regards, [redacted]

Hi There, As this was the outer packaging for the wallet and the wallet itself is not dirty we will be unable to facilitate a return as per your request upon the pictures we have received of the packaging this would not warrant a return of the item Can you confirm that there is no damage to the actual wallet? Regards Denis Customer Service Supervisor

Hi there, Thank you for your message Unfortunately, as was previously stated, the information regarding the size of both bracelets was displayed on the sale page, and is still available to confirmWe have also received the photographs that the Member has sent to us, and while it does not give an accurate measurement of the bracelet itself, we feel as though the bracelet was correctly described and photographed If the Member wishes to forward us in photos, showing that the measurement is incorrect, we will be able to move furtherHowever, as stated, we would not be able to offer a refund or a credit for the bracelets based off of this information Kindest regards, [redacted]

Hi [redacted] I am very sorry to hear you received the incorrect package, I completely understand how frustrating this must be for you.Unfortunately the items you ordered are no longer in stock, as we are a flash sale website all of our stock is very limited and once it has been purchased we do not have the ability to order more.I do understand this is not the resolution you requested however we have no way to get these items back into stock and sent to you.We will however offer overnight shipping on other items, I have already issued the $credit to your account to cover the cost of thisFor the overnight shipping to get the items to you by this weekend the order will need to be placed before Thursday at 3pm ET and the items must be within the estimated delivery at checkout.Should you have any further questions please do not hesitate to reach out to us.Best WishesSteveGilt Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The company continually refers to my order being within the projected delivery window which is longer than the shipping window they charged for (4-days) I paid for the order to arrive within 4-days of it being ordered, I DID NOT pay for the order to arrive within a different delivery window which was past the days of the shipping charges Again, this is not difficult to understand, it is just poor business practice by the company.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there, We have taken a look into this and can see a redemption_reminder email was sent to [redacted] on November [redacted] 2013, with all vouchers it is clearly labelled on the voucher the redeem by date On the What To Know section on the voucher it does state "Reservations are required and are based on availability; please schedule in advance of desired date" Voucher may be used to obtain the discount until December **, 2013; after this date, the voucher is valid for the amount paid for five years from date of purchase, longer if provided by law

Hi ***,I am so sorry for all of this.I have reviewed the complaint and the ticket you have raised within our customer service centre, It is my understanding that you no longer wish to receive the order.I'm happy to reach out to our delivery partners to have this order returned to our warehouse, at which point I will process the refund for the order.With regard to compensation, let us get this step out of the way and we will be able to discuss further accommodations at that point.Again, my apologies for your experience with this orderKindest RegardsPatCustomer Service SupervisorShould you ever need assistance for any future queries you can also contact us on Live Chat here - [redacted]