Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the order has been delivered per ups tracking number [redacted] on 12/19/16.As an apology for the hassle you have gone through, I...

have issued a refund back to the Visa card ending [redacted]. Please allow 7-10 business days for the refund to post in accordance with your financial institution.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have submitted this information to our District Manager for this store.  You will be contacted shortly about this issue.If you have additional questions, I am here for...

you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Unfortunately, we will not be able to unfreeze this trade card as it belongs to a different individual. If you would please have your friend go to any local GameStop store with I.D....

we will be able to unfreeze the trade card. According to all transaction history, this trade card belongs to Mr. [redacted] and for security reasons we are only able to release the funds to him. We thank you for understanding. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

[redacted] At this point, I am not sure if the financial reconciliation is appropriate, because I sense that I am being double-charged even with the discount. Having said that, I want to put this situation to bed once and for all.  Please mail a replacement gift card at your convenience, and let me know when you have put it in the mail. I will look out for it. Thank you for your assistance in this matter.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me - AS LONG AS I finally receive the outstanding shipment and a replaced gift card. I appreciate your intervention. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I do not have the order number as I do not have the receipt. There is also an option to put in the last four digits of my credit card, however earlier this year, AMEX replaced my credit card with a new one for their new chip service and this changed my CC number and expiration date. I will be happy to provide any other information to GameStop and happily waive any privacy issues that they might have.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order to keep customers from purchasing multiple Collector's edition games we limit the amount on the website.  We advise that you wait a full 72 hours after you cancel an...

order, then you can replace the order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:I have contacted the 3rd party vendor that you are advising me to contact 3 separate times and the only thing they keep telling me is their upper management is looking into it and I filed this rebate on 1/12/17 with there website stating I should receive my rebate within 6 to 8 weeks.. we are now in the middle of April. I would hope that GameStop would ensure that if they are using a 3rd party vendor to do business with they are fulfilling their obligations since gamesstops name is what is being used to advertise the sell of this rebate when purchasing merchandise at your store.
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with an agent over the phone for this issue.  You were sent a Physical Gift on 12/10/15 for the full refund of this order this should arrive...

within 10 business days.Please accept the following $20 promotional code for a future purchase on GameStop.com:[redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
---------------------------------------------------------------------These are the items that are damaged and missing.Damaged - Lucha LIbre : AAA Heroes of the Ring for PS3Missing -



Enslaved: Odyssey to the West
- PS3, Cooking Mama World Kitchen
- Wii


, NiGHTS: Journey of Dreams
- Wii


I will consider the dispute resolved when I receive my goods in good, working order.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Due to the product being damaged in transit from the manufacturer to our warehouse, the decision to cancel about 800 reservations was made because we would have had no way of...

delivering the POP! figure in sellable condition. It is most unfortunate that a refund had to be given due to this extremely unfortunate event. Since there was absolutely no way we could properly provide you with the figure we had to ensure you received your money back or place the reservation credit on a different reservation. We apologize that this experience has put the company is such a bad light for you but rest assured that we wouldn’t have provided you with a collectable item in any condition that was less than perfect. We understand the importance of mint condition for many of the collectables that we sell. We also understand your decision to refrain from shopping with us again and we are very sad to see you go. We would like to extend our deepest apologies to you for this poor experience. Should you decide to shop with us in the future we would be glad to assist you in any way possible. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information:If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was refunded on Aug 24.  If you have not received this refund I would recommend speaking with your financial institution about this credit.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that a replacement order for this item was already created.  The item does not release until later this month, but the order will be processed.  Your order number...

is [redacted].If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: I want the 14.11 added back to my credit card and I want a virtual gift card sent to [redacted]. I tried explaining this to your email team but noone emailed me back and it's frustrating. I should have a 110.89 virtual gift card sent to my email and I'm getting more upset with this because of the delays but I hope I can move on now 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your points have been refunded for this issue.  We strongly suggest that you change the password on the account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted], On behalf of Gamestop, we apologize for this
poor experience in association with our company. Unfortunately, the requested item is no longer in stock. If you have additional questions, I am here
for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
First of all you did not answer the question at all I'm assuming the Revdex.com will send my rebuttal to you and you'll be given one more chance to respond if you still continue to respond to the Revdex.com like this then my next step will be to file complaint with the consumer protection division of the Attorney General Offices in both States mine and yours I want an answer I'm not going away until you give me an answer you have lied to me over and over again if there was an anomaly what was it? Because you lied and told me that the information didn't match with the bank account on file we can have a conference call if you need to because yes it does then you told me I should place an order over the phone which I did and the representative on the phone tell me the exact same thing that you did that you would make sure the order was processed correctly and she would keep an eye on things but sure enough 10 minutes later you cancelled my order again even though all the information is correct even though you got a pre-authorization twice which means that you submitted all the correct information to the bank it's clearly a computer problem on your end but I want it thick I should be able to order at this point you're just discriminating against me plain and simple I want to know what the anomaly is what did you order verification team find because I know for a fact that there was nothing wrong with those orders and if you can't give me an answer then I'm considering it that you're discriminating against me and I'm going to take it to the Attorney General's office I look forward to your response
Regards,
[redacted]

Dear [redacted], Our records reflect that you have been contacted by the District Manager of the store in which this took place. Unfortunately, there will be no compensation for this matter. If you have additional questions, I am here for you. [redacted]
*

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your replacement order would not process. I am unsure as to the reason behind this however, a refund created for you as of 1/16/17 which you...

should expect to post in accordance with your financial institution within 7-10 business days. We thank you for your patience and appreciate you allowing us to resolve this issue for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters