Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it seems as though for some reason your shipment was voided. I will look further into that for you and uncover why a replacement or a resolution wasn't provided at...

that time. In the mean time, a replacement order 115908389 was created for you. Due to the New Year holiday, the order will not be able to be processed until 1/2/17. Please allow one business day for processing and one business day for shipping, you should receive your order between 1/3-1/4.The PowerUp Rewards pro subscription you purchased was actually the digital version. There would not have been a physical copy of this card sent to you. Should you require a replacement PowerUp Rewards card, please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst and a replacement can be set up for you.That phone number will be ([redacted]We thank you for bringing this issue to our attention and appreciate your patience.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company.    We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.   If you have additional questions,...

I am here for you.  [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
They paid me back for the problem and I am satisfied.  Sorry I got sick and wasn't able to answer in time.  Please mark their file customer satisfied -- [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I have not received a call from anyone.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  ??Although it was supposed to be a physical gift card for replacement. I will accept their offer of a virtual one just to be done with them.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with my district manager and he stated this issue will be resolved today.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for bringing this to our attention. Upon investigation, we have been attempting to collect payment, however, PayPal is rejecting this request. We do not show a settlement on any...

charges except for the warranty plan. The message we have been receiving is the following:Authorization Error [redacted] : The Authorization Transaction encountered the following errors, This transaction couldn't be completed. Please redirect your customer to [redacted] Either you would need to contact [redacted] to give your permission for the order to process, Or you may purchase a gift card for the remaining amount and we can apply that to your order.Please respond by rejecting this resolution and let me know if you spoke with PayPal or by providing the gift card number (no pin number).If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624315, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Hello,Please let me know the outcome and/or response is from the District Leader is. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have packaged and will ship this Premium item in the mail today.If you have additional questions, I am here for you. [redacted] [redacted] [redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] i received a letter from [redacted] which I cut and paste that you are denying the refund and it is being charged back. This is the copy and they make it impossible for o contact anyone for help in the same way the Gamestop does. I tried and got auto reply emails that say the maibox is monitored.  
Hello [redacted]We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to:[redacted]Attn: Billing Error Dispute Documentation Request[redacted]We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest charges. We will be updating your [redacted] Credit account to show this. If a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information:[redacted]7 Thanks,[redacted]Hello [redacted]We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to:[redacted]Attn: Billing Error Dispute Documentation Request[redacted]We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest charges. We will be updating your [redacted] Credit account to show this. If a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information:[redacted]Transaction Date: December 18, 2017 Thanks,[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry to hear you've been having such a hard time getting a resolution to the issue. I am working diligently to figure out why a request for $125 was placed but only $60 was...

refunded. The information has been sent to the appropriate team so we may uncover as to the reason why our programming did not refund the amount requested. It should take about one business day for me to get the proper resolution but rest assure you are in good hands. We will ensure you get your proper refund. If you would please allow me one to two business days to investigate it would be greatly appreciated.If you have additional questions, I am here for you. [redacted]Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have placed a new order for the [redacted].  The order number is [redacted], it will process today and should arrive no later than Tuesday June 30.If you have additional...

questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this return and show that their was an error with the PayPal system when we attempted to refund your order.  We would lik.  e to send you a check in order to...

refund this order.  We need to confirm that this order has not been disputed with PayPal before we issue this check.  Can you please confirm no dispute was made?If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, thank you once again for your response.  I received the Gift Card number from my District Manager and have checked it.  The gift card was used by you online at GameStop.com on August 8.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:Nancy Drew: Shadow at Water's Edge, Nancy Drew: Random of the Seven Ships, Nancy Drew: the Haunting of Castle Malloy and lastly Nancy Drew: the Phantom of Venice. Those are the missing games. There are only two account they could be under. [redacted] or [redacted] or maybe it was [redacted] without the 94 it took about a year for someone to admit I even had an account with GameStop so this doesn't surprise me much.   [redacted]
Regards,
Nada Alempijevic

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for this troubling experience and for our failure to fulfill your order, it was never in our intentions for this to happen. I attempted to replace your...

copy of Horizon Zero Dawn for PS4, however our inventory still appears to be depleted at this time. With this in mind, and for all of the trouble you've dealt with trying to get this resolved, I have processed a GameStop digital gift certificate valued at $65 under order [redacted]. You can expect to see this arrive in your e-mail inbox within 48 hours. This gift card can be used in store or online, and should be enough to cover the expense for a copy of Horizon Zero Dawn in store. Please let me know if it has been past 48 hours and you still have not received this certificate, or if you're experiencing any difficulties redeeming it. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Going to a GameStop location is not an option for me. I do not have any trouble ordering from any other website or store. I want GameStop to investigate the reason why I cannot order from GameStop.com and why my purchase verification continually fails, and I want it to be corrected. These are a selection of order numbers that have all resulted in cancellations: [redacted] 
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have an online order system in our stores that you can placed orders with.  This is how you can purchase items from our website.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
You obviously did not look at the information surrounding this complaint.  The check was requested in JANUARY.  your company just processed that request in July.  Please do not resend the same response as it is tedious.  What poor customer service to not even acknowledge that this has been a problem for 8 months.  This is not a small issue, and you are treating it as one.  Again, I am requesting a phone call from a member of your corporate office.  I will be taking matters further if that does not happen.  Thank you

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was recalled to our warehouse.  You will receive a full refund for this order.If you have additional questions, I am here for you. [redacted] [redacted]...

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