Gamestop, Inc.

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our Guest Services team. Please know that it was never in our intentions to put you in this position or cause such...

frustration. Rest assured, this feedback has been cascaded over to the appropriate teams so that it can be reviewed and addressed.After reviewing the order, it was unable to process the billing information that was supplied on the order. There was no other information provided by the financial institution to determine exactly why this transaction was declined. Any pending transactions on your bank statement should fall off within 3-5 business days.Unfortunately, inventory of this item has been depleted at this time, and I am unable to secure a new order. We are unsure on if the manufacturer will restock or not, however we recommend staying tuned to the GameStop website, or in contact with your local GameStop store for product availability. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I spoke with the District Manager this morning and he states that he issued and mailed this gift card to you.  He will check the tracking of this gift card this morning and have the card reissued if it seems to be lost.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good afternoon, ThomasOn behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for any frustration or inconvenience this has caused you. Please know it was never in our intentions to put you in this position. Unfortunately at this time, our...

ordering system via GameStop.Com is unable to process your billing or payment information,  due to a previous incident where a charge-back had taken place for an online order. We ultimately recommend visiting your local GameStop location and having a store representative assist you in placing a Web-In-Store order, where payment is received through a different channel (The Point-of-Sale system).If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.           [redacted]. After 345 central time today, may 31 or between 1030AM and 230on on June 1  
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, you had placed two orders on 2/28/17 for the Xbox One S Battlefield Console. The first order processed fine and the second one was cancelled per your request. You...

should see a charge for $106.60 on your visa and the remainder charged to your Trade-in card. Your order successfully delivered as of 3/03/17 at your front door. At this time you are not owed a refund as your first initial order was placed successfully. Should you see any other charges that you are not familiar with, other than the one charge for $106.60, you will need to dispute this with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]Titles that are opened copies are still deemed new because they have not been played or used.  The contents are transferred to a protective sleeve and stored.  This is a standard our stores have set to be able to represent titles available for purchase.Our stores do their best to provide sealed copies of new titles whenever possible.  However please keep in mind that when this isn't possible, there are always alternate options available to you such as checking to see if a nearby store has a sealed copy, or ordering the product through our website."If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you have returned these items to our warehouse can you please provide a tracking number for this order?If you have additional questions, I am here for you. [redacted]...

[redacted]

[redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  You were shipped a Virtual Gift Card on October 10, 2016.  The order number for this gift card is [redacted].  We will not be able to send any further compensation for this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], patiently will be waiting. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Beyond the initial reply for me to give information, which I responded to, I haven't heard anything back and they said they haven't gotten a reply. Please check your email, I've already replied twice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this proposed resolution satisfactory to me.  The initial conditions that caused this issue still exist, which I hope are fixed in a timely manor. Here is the link to the page with the promotional "bonus" that enticed me into purchasing the main item/game: [redacted] (as of 12/31/15 11AM CST)See how the "bonus" is still there?! That is what made me buy here instead of somewhere else, where the prices were similar. Please take that "bonus" down. There is no small print saying "while supplies last" unless you directly click the image or scroll much further down the page. With or without the small print, that "bonus" should not be displayed when you fully know you cannot provide it (I.E. on the 19th, when you shipped it to me). I see you had extremely, possibly unusually limited supplies in this instance, but that shouldn't matter to the customer. Be a better business, starting with that. I appreciate you acknowledging the problem and making action to correct it. I'll keep my mind open to purchasing from you in the future, I'll just automatically assume all your promotional bonuses are out of stock. Thank you.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for...

you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My nearest store is in Harlan KY. 
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for any frustration this issue may have caused you; please know it was never in our intentions to put you in this position. Unfortunately during the launch for reservations on...

the SNES Classic at 12:01 PM CST, we experienced intermittent issues for both Online and In-Store systems that caused the lack of availability. Currently, the SNES Classic is no longer available online, and we are unable to fulfill requests for this item; however we expect to have more units available at launch.We recommend signing up for our “First to Know” list for the SNES Classic, so that you can receive updates on product availability and any possible exclusive promotions. You can sign up for this mailing list at: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
I do not accept this response. As I stated before I was at work so this is impossible. I am really disappointed at the lack of customer service. I couldnt even be afforded the common courtsey of receiving a phone call from Gamestop. I have spent close over $10000 at this store. Every major gaming system that has come out I have purchased from Gamestop. Even purchases I have made for my nieces and nephews have been from Gamestop. I thought this matter was resolved when I contacted Gamestop originally. See attached email. I will never purchase anything from this store again. I will take my business elsewhere where customers are appreciated. Regards,[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attached the information that UPS has provided us.  The official response from UPS is as follows:According to our records 1 parcel was delivered on 10/09/15 at 1:21 P.M., and left at RESIDENTIAL. The shipment was signed for by ABRAMS. Our records indicate that the person who signed for this shipment has signed for other deliveries at this address.If you have additional questions, I am here for you. [redacted]

Dear [redacted]As advertised on the front door poster and online at the time of reservation, it was stated that the Master Edition would be an online pre-order only. We apologize for the misunderstanding, however at this time we are unable to place any orders for this item as we have already met the limits of the stock we will be provided from the manufacturer. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: Im sorry but one of your representatives told me all of my points were gonna be refunded as a one time exception and they never did. I want my points refunded since that was the promised I was told to, not just a portion but the amount I've collected and that were deleted with no previous notice.
Regards,
[redacted]