Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because: I have yet to see a order in my gamestop to reflect what the business responded with. I have not received any items from Gamestop nor have I received any notifications to indicate my games are being shipped to me. I want the money for the games minus the rewards card purchase because that is active refunded to me asap.
Regards,
[redacted]

Good morning, [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration we have caused both you and your son with our online store. I understand completely that this could have gone better, and that we failed...

to address the issue appropriately. After reviewing the order, I do show that the initial package had been reported as lost in transit. Our representative was able to process a replacement order on 12/8 with overnight delivery under Order #[redacted] however it did not begin processing until Monday, 12/11 since overnight takes 1-2 business days to be processed and our fulfillment center was closed over the weekend. I do show that it was able to be shipped on Monday, 12/11 and tracking shows it is out for delivery today (12/12). This can be found under [redacted] Tracking [redacted]. Please let me know if there are any difficulties with delivery, or if there are any issues with the replacement.I understand that we set a false expectation that the replacement would be delivered on Monday, and that you both have spent a lot of time trying to get this resolved. With this in mind, I have processed a partial refund of $65 on the original order to go back to your sons payment method. Depending on their financial institution, it can take anywhere between 3-10 business days for this balance to be posted back to their account. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
 I requested to be contacted by corporate.  I have been told that a check is in the mail for months now, and it was promised to me that the check would be overnighted and RECEIVED by the 17th during the last correspondence. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however because the information you have supplied is not linked to any billing or shipping information on this order, I am unable to provide any further detail pertaining...

to this order. We will be more than happy to assist further by offering a replacement either sent to your mailing address or e-mail address, however we will need the individual listed on the order to contact us in order to verify information before we can do so. We can be reached at [redacted] Our hours of operation are from 8AM-10PM CST, Monday-Saturday and 8AM-8PM CST on Sunday. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I need to supply this corrected address for shipping:[redacted]
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  After further review of this cancelled order this is not the order that you were speaking of.  Please provide your correct and current order number.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I appreciate the gesture to refund the remote, but, unfortunately, I have tried multiple times without success to place a new order. Each time I've received the error shown in the screenshot above (Bundle exceeds the maximum allowable purchase). I've reached out to support again through email and by phone, and they simply recommended that I go to the store to place my order, but then I've been told multiple times that I can't purchase this product in stores.I simply want to purchase this bundle, so that my children can play with their birthday presents (I've already bought other accessories and games through other vendors, but am waiting on your company for the console), but it seems that your company can't complete a simple transaction for which I'm willing to pay.Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have resent the Virtual Gift Card to your listed email address.  We are working on a solution for the issues you are currently suffering from on our app.  Please do keep in mind that this process to fix the issue does take time.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] We apologize that the bundled items we have available have cause you any frustration. This was not our intention. Our intention was to provide a one stop shopping experience on the hottest and most sought after games and accessories to go along with the Nintendo Switch. Please keep in mind that our stores will be informed of a time when they may allow a very small amount of guests reserve the single Switch console in-store with a $50 deposit. We are unsure as to when they will be notified of this opportunity but we encourage you to follow up with your home store to see when they might be able to do this. Should you still desire the Nintendo Switch, you will need to follow up with your local GameStop store as we will most likely not have the Switch available to purchase online by itself. If you have additional questions, please let me know. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Issues were not resolved at all. According to Gamestop orders dept they stated [redacted] at gamestop.com never informed them about anything concerning [redacted] account concerning his address and orders not going through, Their website will not allow [redacted] to put his address in as [redacted]  nor  will it allow a [redacted]....So nothing was resolved at all.Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I had attempted to reach you at the phone number listed on the order however I was not able to get through. I was in the process of leaving a voicemail, but it hung up on me. I would be more...

than happy to research this issue further and get this resolved for you, however I was wondering when would be an appropriate time to reach you? If you would prefer to be on contacted via e-mail that is absolutely fine as well. Please let me know at your earliest convenience, and I will be in contact with you shortly.I look forward to hearing back from you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and trouble we have caused you. Please know that it was never in our intentions to put you in this position, and rest assured I have cascaded this...

feedback to the appropriate teams to be further reviewed.Unfortunately at this time, our ordering system for [redacted] is unable to process the billing information provided on the order, and we are unable to reinstate the order that was cancelled. We have notified our web and IT teams of this issue to be addressed, however we do not have an ETA. We ultimately suggest visiting your local GameStop store and having an associate place the order for you, since this is through a separate channel than [redacted] and is less likely to experience the same issues your previous order had. If you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.While I received an initial response to my complaint, my response to the follow-up was never answered, nor does it look like my problem was resolved. I know these things take time, but unfortunately I have to respond to the Revdex.com in 8 days or the conflict will be closed when it in fact lacks resolution.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. At this time, we would not be able to provide information based off of the transaction in question as this would be a legal issue. Providing information from an in store transaction is a...

breach of privacy. In this matter, you will need to dispute the charge with your financial institution and contact the authorities. We may release transaction information and DVR footage only to the police officer handling your case. We are willing to assist in any way possible but will need to go through the proper channels.Please dispute this charge with your financial institution, file a report with your local authorities, then please have the officer send an email to us.Have the officer email us at [redacted] Emails received from customers will be redirected to the investigating officer. 1-      Required information: ·         Officer Info- First and last name- Badge number- Officer’s phone number- Case number ·         Customer Info- First and last name- Phone number 2-      Have the officer provide as much information as possible. You will also need to add the reason the police request is being requested. This will be situationally depending on what the issue is.    ·         Credit card fraud- Last 4 numbers of the credit card that was used- Store number/location- Range of dates  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]The previous trade suspension was set in place for several transactions that had taken place in 2014 and 2015. I have attached a PDF File reflecting those transactions to show what had caused the system to flag the account and set the suspension initially. You should be able to download and save this file as necessary. Please let me know if you experience any difficulties downloading the file. This history, along with the recent transaction regarding the misuse of the HTC Vive promotion is what led both regional and corporate loss prevention to place the suspension on your account indefinitely. Regarding the Splatoon 2 Promotion, The 40% had been applied to your transaction which the store representative also reported that they were able to show you it being applied on the register during your visit, however there appeared to be a misunderstanding and as a means to alleviate the issue the associate on duty gave you the game entirely for free. The reason you did not get an overall 60% extra is because these were 2 separate promotions (40% and 20%), which cannot be combined and the system gave you what was considered to be the better deal.While our trade slogan previously did state "Play. Trade. Save. Repeat.", that slogan was dropped in 2015 and it has since then evolved into "Save When You Trade", however that is neither here or there, and GameStop still reserves the right to cease taking trades of any product without notice. This is a term that you understood is a possibility to happen and agreed to when signing for your trade transactions. Going forward, GameStop will not be removing the suspension of trades from your account. GameStop will not be re-instating the account, upgrading it to Elite Pro, or issuing a new one. GameStop will not be able to fulfill the desired settlement requested in this complaint.  If you have any additional questions, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  You can dispute the charges of the gift cards with your bank.  We are unable to provide a refund for this purchase.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: There is nothing in my email inbox. Do you have correct email? [redacted] 
Regards,
[redacted]