Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because:Your persistence in recommendation for a resolution to this situation is rather comical.  At this point I'm taking it as mockery toward myself and my situation.  Your all or nothing tactic reminds me of how a child would react.  Why would you even offer a replacement product when you know these are not available and extremely limited?  Do you honestly believe that you are able to replace it?  If you answered yes, then I will gladly accept a replacement billed and shipped to myself.  Upon receiving the replacement I will send in the defective unit for a refund.  Alternatively, I desire to keep and use the contents of the game, however, seeing as how it is a limited collector's edition, the damage to the item will depreciate it in value such that I feel I didn't receive what was expected.  In fact it is damaged enough that I am willing to either accept a partial refund and/or credit for the agreed upon difference.  You can keep offering unrealistic help to me in the form of a replacement or you can be reasonable and take responsibility for your shortcomings and handle the situation like an adult.  My guess is that you'll keep denying responsibility as you always have in the past and defend your position by claiming you offered a resolution that I will not accept.  Well then here it is, I accept your replacement, so send it, I'm waiting patiently....While you're contemplating about how you're going to write back and tell me I need to send in the defective item before you can send out a replacement (which will never happen anyway), you can take a look at the banged up & scratched up limited collector's master edition product you sent me in the photos I've attached.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],On behalf of GameStop, we apologize for
this poor experience in association with our company.  There is typically a one business day processing time frame for all online orders. You are free to cancel your order online and by phone with an agent during normal business hours....

Our records reflect that your order was placed on 11/26/15 and was shipped on the next business day 11/27/15. Your order was delivered on 11/30/15 in accordance with the shipping method chosen. If you have additional questions, I am here
for you. Regards, Kim

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the console you purchased was a brand new system packaged by Microsoft. For concerns about missing product from a new unopened package you will need to bring this to...

the attention of Microsoft since they packaged this item. Should they prove unhelpful please take your entire order in to a local GameStop store for further assistance.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is somewhat satisfactory to me.
Physical gift card - we'll see if it arrives. We'll also see if those controllers arrive although they are no longer needed. I purchased a set on Friday for my guests to use. I almost feel as if GameStop owes me $99 for failing to fulfill their part in this transaction. Not shipping for a week after order placement and 1 day shipping. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Hi [redacted],I actually just received a call with No Caller ID. I was working so I couldnt answer. They left a vocie mail, but it sounds like it got cut off before they could say anything. It's 11:15 am easter standard time here on 11/9/15 at the moment. I have no idea if this was the call from the District Manager, but if it was, I apologize for missing the call but it doesnt seem I have any info to reach them as Im sure the voicemail they were trying to leave would have contained that information. I'd love to hear from them though so if that was in fact them calling, please let them know that the voicemail never went through and there was no call back number so I have no way to reach back out to them. I appreciate the quick response and look forward to hearing from the District Manager. THanks. 
Regards,
[redacted]

Hello,   I have investigated this issue. Our programming,  for any order, will authorize the full amount. We will not settle on a charge until we have officially shipped. At that time the authorization will be taken away and the full charges will settle. If there is an outstanding authorization still pending, a dispute will need to be made to the financial institution. We apologize for this confusing time, but at this time our reports show we have only collected the amount that was shipped of $47.69. [redacted] Guest Care Escalations Associate| Work[redacted] | GameStop | Service Matters

Good morning, [redacted]I sincerely apologize for my delay in response to this. Thank you for all of your patience. A corporate check has been submitted to our Accounts Payables team to be mailed to you by the end of this week. Since this is going via postal mail, please allow 7-10 business days for this check to arrive in your inbox. Please let me know if it's been past the provided time frame and you still have not seen this check arrive. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with our Team and your issue was resolved.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Account Number:Account Email Address:If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The complaint has been handed off to someone else and no one has been in contact with me at all.  Therefore, the issue is not resolved.
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.All orders go through an Order Verification process to be reviewed, and then approved. Once the order is approved, it will begin to process and then the code is sent to your e-mail. This process...

can take a total of 48 Hours, and which is why the code was not sent immediately. Upon reviewing this order further, I was able to show that the order has been cancelled, due to our system having difficulties processing the remaining balance owed on your American Express. Our records show that there was a direct decline from the financial institution. No settlements have been made on either payment methods, however I do show an authorization was made on the American Express for $8.50. Depending on your financial institution, this can take anywhere between 3-5 business days to fall off. Your trade card still has a full balance of $8.50. If you are interested in replacing your order, we recommend contacting your financial institution further to determine exactly why they rejected this transaction so that there are no difficulties in the future. If you have any additional questions or concerns, please feel free to let me know. Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Again, I had multiple people try from different computers and bank accounts and all purchases failed. All I want is the opportunity to purchase the game at the advertised price but gamestop is again refusing to allow me to purchase the game.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called that number and they weren't able to help. Its the same number I've called 2 times prior and I was told the same exact steps to fix it and it doesn't get fixed. I'm starting to feel like I am wasting my time. I must have spent 3 hours combined on 3 calls with no resolution in sight. 
Regards,
[redacted]

Dear [redacted]Unfortunately, if you decide to cancel your reservation we will not be able to get the product available for you to reserve again, however, the full reservation credit would be entitled to you and belong to you. We hope this information finds you well.If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry for the frustration and stress we've caused you. Please know it was never in our intentions to put you in this position. Rest assured, I have passed your feedback...

along to the appropriate parties to be reviewed. After locating your order, I'm showing that it's currently on a temporary backorder, however we expect to have this order fulfilled and shipped within 3-5 business days. Because of everything you've gone through, I have provided a $65 discount on your order. This brings your overall order total to $144.44. Once the order ships, you will receiving tracking information from our courier services. I would like to advise that if it has been past 5 business days and you still have not received any updates on your order, then to please contact me at your earliest convenience so that I may continue assisting you to ensure your product is received. If you have any additional question or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I had spent hours trying to find it. There is no way.If you can't as a company reissue a $25.00 gift card then you aren't such a good company. You don't even need to give me the same card. I would not have gone as far as Revdex.com if you could have helped me with simple phone calls.I would like my gift card simple as that.At this point, this is terrible customer service, even greedy that you can't just help out your customers.
Regards,
[redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]