Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for assisting me!
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your complaint has been forwarded to the District Leader of this store.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]...

[redacted]

Good afternoon, [redacted]I'm truly sorry to hear that you feel this way. While a significant portion of business revolves around trade ins from our guests, the trade program is designed around average transactions. Most guests do not have a high volume of the same item to trade in. While we understand that these were isolated transactions, that is the reason the system raised a flag and placed a temporary suspension on the account. Again, I am unsure as to why our store representative explicitly told you that you were blocked because the company found your transactions to be suspicious- that is absolutely not the case here and I'm incredibly sorry that they said that. That feedback has been escalated over to the district leader to be reviewed, as that information is completely inaccurate and also not appropriate by any means. The only reason the account was flagged was due to an automated system recognizing multiples of the same item being traded in within a short period of time. We have notified the appropriate parties of this suspension and they are working as diligently as possible to remove the suspension so that you may resume trades with us without experiencing any future issues, however the information we've been provided is that this suspension is expected to be removed by 2/7/2018. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide pictures of what came in the box for this order.  Also, the refund amount that you requested is more then what the Vault Box is worth the refund amount would be for the...

18.72 plus tax.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you were charged correctly for the full order in question.The following is the description of charges for the order.4/25: $25 on GC ending in 3888...

4/25: $30 on GC ending in 83094/25:  $60.48 on CC ending in 483606/02: $5.77 on CC ending in 4836Order Total: 121.75These was a payment failure with the last 5.77 on this order, but it was resolved on June 2nd and that is why you were charged later.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]I am reaching out to a different team to try to uncover the reason behind your troubles. At this time I do not have a response. However, I will get in contact with you shortly the very moment I have better answers for you. Please keep an eye out for my email.Thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to honor this order as it was against the terms of the promotion.  The Buy 2 Get 1 Free promo were for 3 different PreOwned items, this promotion is now over and we...

will be unable to honor it.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    The advertised trade increase would only apply towards an in stock item and only in the same transaction. The promotion will not physically apply unless a Nintendo Switch was...

added to the transaction at the same time. Even placing an online order wouldn’t apply the trade bonus. Should the store receive a Switch console, we strongly advise to pair with the store team to see if they will be willing to make an exception for you and apply that bonus. It is at the store’s discretion, however, to add that trade increase. For any questions concerning the trade policy please refer to the bottom of the trade page on [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  There was an error in processing your initial refund.  I have reprocessed the refund, your should see this refund within 3 to 5 business days.If you have additional questions, I am...

here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted], Due to the information located while investigating this issue we have decided to no longer appease you for the concerns you are experiencing. We have reviewed both the information that you have provided and our own records in office.  We show that you have been compensated for issues...

that you have sent to us.  At this time we will not be able to offer further compensation for your orders. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear about this experience. If you don't mind me asking, when did you return to the GameStop store location to try and return your copy of Red Dead Redemption? Please let me...

know at your earliest convenience.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction of the Purchase:Location of store where purchasedAny information you can provide will help us resolve this issue.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to replace items that were stolen from your personal possession.  We advise that you work with the police to have this item returned to your ownership.If you have...

additional questions, I am here for you. [redacted]

Hi [redacted]I'm truly sorry this gift certificate hasn't been received yet. I have processed a new one, which can be referenced under Order [redacted] This has a balance of $40, as the additional balance is a refund for the issues you're experiencing in Complaint ID [redacted] You can expect to see this gift card arrive within 48 hours, and I would like to advise that if it's been past this time frame and you still have not seen it come through your inbox, then to please let me know so that I can continue assisting you in ensuring this balance is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to refund to your credit card from this office, but you can visit a store and have it refunded by following these instructions.1. Ask the store to call the store support...

line.2. Have them look up the order and gift card.  They will be able to move the funds to a gift card in store.3. The store will be able to refund this gift card to your card.If the about scenario does not work for you we will be able to request a Refund Check to be sent to you for the amount of the missing item.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to address this issue as quickly as possible. If you would please respond to with the following information: Transaction Date:System Serial Number:Transaction...

Information:Store Location: If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for any frustration this issue may have caused you; Please know it was never in our intentions to put you in this position. Unfortunately during the launch for reservations...

on the SNES Classic at 12:01 PM CST, we experienced intermittent issues for both Online and In-Store systems that caused the lack of availability and prevented some guest from placing orders. Currently, the SNES Classic is no longer available online, and we are unable to fulfill requests for this item; however we expected to have more units available at launch. We recommend signing up for our "Firs to Know" list for the SNES Classic, so that you can receive updates on product availability and any possible exclusive promotions. You can sign up for this mailing list at: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted] [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]We have been informed that the District leader has reached out and that the store leader will be providing a follow up with you. The information provided states that the matter is closed. Should you believe this was in error please let us know. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.GAMESTOP has offered me NO COMPENSATION OF ANY KIND WHATSOEVER.  no gift cards, partial refund, etc. etc.
Regards,
[redacted]