Gamestop, Inc.

Dear [redacted]I was able to take a further look into the in store transaction and discovered that you are correct, you did NOT receive your $11.90 taxes back in store. I have now issued a refund back to your original form of payment. It should post within 7-10 business days in accordance with your financial institution.I apologize that I did not catch that when I first was looking into your case. Thank you sending me the screenshot which helped when I was reviewing your transaction. We appreciate you allowing us to resolve this issue for you and thank you for your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please check the attachment I sent as well.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to accept this return as it is well outside of our normal 30 day return policy.  This policy is listed on our help page of our website under...

returns.http://www.gamestop.com/gs/help/gamestophelp.aspx#returnpolicyNew product returnsReturned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.We do not accept returns of:Any product(s) returned more than 30 days from the date on the packing slip.Any product(s) that has been opened (taken out of its plastic wrap).Any product(s) not in its original condition.Any product(s) that is damaged, played, or is missing parts.Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10741112, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.My issue was not resolved, again they just tried to inform me about my credit card not being charged which has nothing to do with the issue of trying to change my payment type then having issues replacing the order.
Regards,
[redacted]

Good morning, [redacted]Initially when we were made aware of this issue you were experiencing, our representatives performed troubleshooting with you and escalated information for this issue over the appropriate teams in order to determine the cause of these orders not being able to process in our system. The information that came back from this research has proved inconclusive, however for the inconvenience our representative compensated you with a $50 Gift Card, which can be referenced under Order [redacted]Unfortunately, we are unable to force payment on your PowerUp Rewards Credit Card or override Comenity's hold on your credit card. GameStop has no control over this, as we are not a financial institution, nor do we have visibility or access to this information to provide aid. This information has been relayed on multiple accounts, and it has been heavily suggested to escalate further with Comenity in order to resolve this hold. Furthermore, we have thoroughly reviewed all calls made to our offices and all documentation left by our representatives that you have spoken with to verify the legitimacy of this offer for a $100 GameStop Gift Certificate, and records show that this was never mentioned or guaranteed. I do sincerely apologize, however with this information in mind, we will not be issuing this gift certificate at this time. If you have any additional questions or concerns for me, please do not hesitate to let me know. Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded this amount to your account.  You should see this refund in your account within 3 to 5 business days.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I reject the response because it took taking action outside of GameStop to get this partially resolved. I would have liked to get contacted by GameStop corporate offices instead of a regional manager. I still have issues that can only be fixed by them at that level. I have attempted to contact them direct, using phone and email with no success. I have attempted to contact Commenity Bank which issues the GameStop Credit Card I used for the transaction multiple times and had failed to make contact with any one. Customer service is lacking from the top and that not only reflects at the local level but is reason for it. They see that complaints go nowhere. I have yet to receive any response from GameStop when I contacted them directly. I emailed them again the same time I contacted the Revdex.com. I contacted them originally in November.  This is who responded to me and has failed to get back to me:[email protected] In closing I feel that they responded do to the outside influence and not because they appreciate the customer and want to do right by them. Peter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Store Location:Order Number:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have mailed 8 magazines to your listed address, these are the months May - Jan.  I have also gone over your subscription and it will not expire until Aug 2016, this will not reflect...

on your PowerUp account.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. 
Hello, I rejected this because I was promised the gift card several times and in not received in VIRTUALLY. I have emails stating the VIRTUALLY card is being sent but for some reason it's not being sent. I just want to move on, but again I did not receive the refund and I need it actually sent to my email   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I don't know the exact date I can only say it was April 2014 because the second time I had to go back they never gave me the receipt back when they supposedly changed my info and made it right,which of course didn't happen. And for transaction information,not exactly sure what info that would be. But I paid for the subscription when I bought my Xbox One and the cost was either $9.95 or $9.99 plus tax and I paid for it with my Credit/Debit card. And the store location is [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The store location was [redacted]The game was Xbox 360 Batman Arkham Origins
Regards,
[redacted]

Dear [redacted] I sincerely apologize for your experience. The coupon that you received is for online use only. Unfortunately, no additional appeasements are available. If you have additional questions, I am here for you. [redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response ONLY because: At the advice of the company, I am updating the order information. Original order was placed by [redacted] (a minor)  - phone [redacted]  - Address: [redacted]She doesn't have the original gift card anymore, so compensation will need to be made on another card.         
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.  Again, I Want the actually phone calls pulled up from September 22nd I used phone number [redacted] to call in and my phone number is [redacted]. I called in on September 22nd at around 1pm and was offered the refund plus bonus 50 dollar make good Gift card! Then when I did not receive it I called in September 30th in the afternoon. I Want the phone calls pulled up and I don't understand why the calls aren't being pulled up. I Want everyone to see how I'm being ripped off because I do know have my items nor my refund. This is completely unacceptable! I was told by a gentleman in the corporate office he was going to do this and I Want it posted on the Revdex.com that gamestop does not Care about it's guests and totally ripped me off! They don't Care I did not receive my items and I received a damaged package and the item slip but NO items in the package and after proving a refund was promised I'm being called a liar! 
Regards,
[redacted]

Hi [redacted]The amount of funds available is not a factor in this. Because there was a major influx in the number of attempted orders for HTC Vive Headset(s), our ordering system is not able to accept your billing information at this time. If you are interested in purchasing this item, we recommend visiting your local GameStop store and purchasing the item there, or having an associate on duty assist you in placing an order via the Web-In-Store platform.Please do not hesitate to let me know if you have any other questions or concerns.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for this order.  Please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the missing games and a refund for the damaged game. I only wish it hadn't taken so long.
Regards,
[redacted]