Gamestop, Inc.

Your company sold me false information.. Your company provide me with one code! And that code had all ready been used. There is no reason for me to contact another company. You sold the product it is upon you to fulfill your obligations!! Point blank. Resolve this matter.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the items were returned to sender successfully. I am unsure as to the reason why you were unable to get the help you need in the beginning. I will research this further...

for you. Instead of waiting for the response from that investigation, I have already issued the refund to your credit card on the order. I thank you for bringing this to my attention as this is never how we would want an issue to be handled. A refund of $17.30 was issued as of 2/9/17 and will post in accordance with your financial institution within 7-10 business days.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the experience you had trying to get assistance with this order, and for all of the frustration it has caused you. Upon reviewing the order further, I was able to...

show that our representative, Mark, was able to offer a replacement of the board game, along with another free one since we had our Buy One Get One Free promotion happening when you called. I do show that both games have been shipped, which I have provided their tracking numbers below:Buffy the Vampire Slayer Board Game: [redacted]Elder Sign Dice and Card Game: [redacted]Based on the notes, it does appear that the issue had been resolved, however I would like to advise that if you experience any further difficulties with these items then feel free to contact me further. If you have any additional questions or concerns, please do no hesitate to let me know- I am here for you.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The responding party is not clear on how banks process transactions- regardless of whether or not they call this charge a charge, or an authorization- the bank effectively treated it as a charge and I was penalized.  No mention was made on the order confirmation of funds being charged or "authorized" before the ship date.  Gamestop should clearly post this on the order confirmation, but did not.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]  Also, thank you for the swift reply.  I apologize that it took going this route to get things done, I never want to be the complaining customer as I am also in customer service and I know how horrid experiences like this can be.  I am also willing to return the used copy of the game that was sent if you should like, either by mail or to our local GameStop store.  Again, thank you so much.  And I hope your day is great!

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded your order in full, you can expect this refund in your account within 3 to 5 business days.Please accept the following $10 promotional code for a future purchase on...

GameStop.com: [redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have contacted the district manager about this gift card and they provided me with the tracking number for your gift card.[redacted]This gift card was shipped from the store the day after Courtney spoke with you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending the refund of the $40 and an eta on Injustice 2 being shipped.Regards, 
[redacted]...

[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified our IT and security departments and thank you for the feedback. We are working diligently to correct this issue. Thank you for bringing this to our attention. If you...

have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Last four digits for your Debit Card:If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, I once again apologize for this poor experience in association with our company.  I have spoken with the accounting department and this refund will be processed today.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to reinstate and order once it has been cancelled.   You are welcome to place a new order, however we have limited the number of these items that you can purchase do to...

manufacture limitations.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have returned the package that we received.  We only received Super Mario 3D world in this package and you will be refunded for this item.If you have additional questions, I am here...

for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for our error, along with the frustration it has caused you. Our ordering system experienced difficulties processing the multiple payments that were supplied, which is...

what caused it to cancel your order. Rest assured I have relayed the feedback of this system failure to the appropriate teams for further review. Because the order was cancelled, no settlements were made on the gift cards, only pre-authorizations. I have cleared those pre-authorizations, and the funds are now available for use. If you would like, I'd be more than happy to track down another Collector's Edition for Ni no Kuni II Revenant Kingdom and secure an order for you as well. Please let me know if this is something you would like me to possibly do for you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  All orders are subject to verification.  If the orders are unable to go through we can only recommend that you wait to place an order for a full 72 hours or go into a store to make this purchase.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I understand my only option is to keep the pre-order or cancel it. My problem is that they told me if I cancel it, they would take the bonus credit from me. Again, I am not sure how that is legal since the trade was completed and Gamestop says all trades are final. So if I cancel it, they're saying that they would take the $75 credit that was added to the trade value of the Xbox One S I traded in. Meredith, if you could please email me or call me so we can discuss this further, just to make sure everything is clearly explained and understood, I would appreciate that.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  This information needs to be delivered to our accounting team so we can have the funds returned to your account.  Please provide the following information so we may assist in this matter:Store #:Date of Transaction:Register/Transaction #:Amount Disputed:Was a Pin Used During Transaction Y/N?:Last 4 Digits of Card:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the inconvenience and frustration this has caused you. Our website failed to update in time to reflect that the item was out of stock, which is why you were able to...

add it to your cart, but not complete the order. Product is not guaranteed until the order is finalized. Unfortunately GameStop does not have an additional supply to fulfill an order for you personally at this time, however we anticipate that we may receive a restock in the near future, and recommend staying tuned to our website at: [redacted]You can also sign up for the First to Know List through that link, where you can receive updates on when the product will be available again, and information on any exclusive promotions we may have. As for the billing and payment issues you experienced, GameStop is unable to show settlements or collections for that amount. If you show pending authorizations on your bank statement, we recommend disputing it with your financial institution. Should they need any information, GameStop will be able to provide them with any necessary information. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Hello,I have attached a photo of the items purchased and returned. The use of the coupon was on the 17th than the items were returned less than a week ago. I'm not sure why you couldn't locate the same information located within my attachment of this email.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]