Gamestop, Inc.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this- please know that this sort of behavior that you described is never condoned nor encouraged, and we appreciate you making us ware of this instance as this...

gives us an opportunity to address it.After reviewing this further, I was able to show that a survey had also been submitted to the district leader that oversees the store in question. Based on the survey, I'm showing that the district leader stated they would reach out you to discuss the matter further (This was notated on the 28th). I'm wanting to follow up and ask if you've heard anything from the district leader regarding this? Please let me know at your earliest convenience.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. All GameStop retail locations carry 1 "gutted" copy of a new game. This is so that our retail locations have an accurate representation of the product to our guests on the sales...

floor. "Gutting" these copies involve removing the plastic wrap around the case, removing the contents from the case such as the disc, any booklets or downloadable content vouchers and safely transferring them to a disc sleeve. This sleeve is then stored away in a locked drawer, and is not used in any fashion. Once the case is completely empty, a price sticker is placed on the case, and then placed in the new section for display on the sales floor. Once a store has sold all other copies of that title, and only the 'gutted' copy remains. If this copy is sold, a store representative will pull the disc sleeve from the drawer and place the contents back in the case and if available, they will reseal the case either with a resealabale bag or label. Because the 'gutted' copy is never actually used, it is still considered new and sold at the new price. We understand that not all guests are comfortable with purchasing these copies, and if that is the case, we always have alternative solutions to offer to our guests such as finding a neighboring location that has non-gutted copies, ordering the copy online through the warehouse to either be shipped to your home or preferred store location, or even selling digital copies if available. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attention and will get this resolved for you as soon as possible. Upon investigation, it appears as though your transactions was one of many where...

the refund failed on our end. Rest assured that we WILL issue you your refund! The proper steps were already started when an agent in the corporate office sent the information to our banking department on 2/20/17. I checked on our data base for an update to your case and have reached out to the team who handles these cases for you. I should be able to get an update by 2/28/17. I will reach out to you the moment I get a response. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I show no credits to my account in either of those amounts on Sept.3, or any day since then.
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  I have personally notified the district leader that oversees the store in question about this experience and of your request for further assistance. You can expect to be...

contacted by them shortly, however I would like to advise that if you have not received any contact within 3 business days then to please let me know so that I can continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were mailed a gift card on 2/05/16.  Please allow 7 to 10 business days for this to arrive.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Good afternoon, [redacted]On behalf of GameStop, we regret you were unhappy with your experience at our store.We thank you for bringing your concerns to our attention. We are currently reviewing this issue further and are working to address it with the appropriate parties. We will be sure to contact...

you with any updates that we may receive.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Transaction Information:If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Complaint: 12525405
I am rejecting this response because:Hi I need a complaint [redacted] reopened GameStop did not come through with the $35 email gift certificate I was told I would receive
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, We discovered two online orders that did not have your PowerUp Rewards membership account attached. Since then, we have no added the total 4400 points to your account...

plus an additional 1000 points as a courtesy for the trouble. Thank you for a very loyal guest and we hope you continue to shop with us.  If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with Greg about your issue and have found that this was resolved.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed your account information and believe we have cleared the order issue.  You can attempt to place an order on our website after 48 hours.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
[redacted] info from sales slip[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
** [redacted]
[redacted] [redacted] Missing Hard drive and No controllerNever got my $40,rebatesales ad stated for black friday saleUsed xboxfor $-$rebate only after rebate

Dear [redacted], A refund in the amount of $12.29 for handling charges associated with your order has been processed. Please allow 5 - 7 business days for processing. If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:  the package was scoured through and no code existed. I've had to go through the Revdex.com and now my credit card to dispute the charges. How difficult is it for you to provide a stinking code for this product?  Stop pointing fingers, accept responsibility for your wares, and provide me with what I purchased. This has gone on long enough. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  After further research into this issue I have verified that the information you have provided does not match the information with the trade transaction.  We will only be able to speak with the owner of the account used on the trade transaction.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We need further information from you about this transaction.  Once we receive this information we will have out Distrcit Manager contact you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]