Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because: Need still 158.99 on card number [redacted] pin [redacted]. Haven't received the amount and are still patiently waiting. Not 10 dollars but the full 158.99 that I never received on the card here you sent me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, there was an error attempting to process your order. This error was on us and we are working diligently to correct this issue. For the hassle and frustrations this...

has caused you, I have now upgraded your shipping from 3-day with UPS to Overnight with UPS at no additional cost to you. We are attempting to get this corrected as soon as possible and I will be keeping an eye on your order to ensure it processes correctly. I will take ownership of this issue for you and will make sure you get a proper resolution. We are expecting your order to ship within the next 2 business days. Please accept the following $10 promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

I tried playing an order but it keeps going the same thing no matter what card I use. Thanks!Cheers,Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though this order had a major error on it and was marked as shipped but did not leave the warehouse. We cannot apologize more for this as this has caused...

undue stress on you. I was able to find and secure a replacement for you! I have now created a replacement order to be shipped on overnight shipping to you with order number: [redacted] I am also going to give you your shipping charges back as you paid for them but never received that service. Please expect a $5 refund to post to your discover card within 7-10 business days in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you had received regarding this issue, and for the frustration it has caused you. Please know that it was never in our intentions to put you...

in this position.I was able to investigate this issue further and have reviewed the calls placed. I was able to verify that you were guaranteed a $100 compensatory e-gift card by our representative, and that we failed to process that gift certificate in a timely fashion. I have processed an e-gift card valued at $100 to honor our promise under Order [redacted]. This gift certificate is set to be e-mailed to your provided e-mail address of [redacted]. You can expect to see this gift certificate arrive within 48 Hours, however I would like to advise that if it's been past the provided time frame then to please let me know at your earliest convenience so that I may assist you further in ensuring these funds are received. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I only received 3 of the magazines, not 8 as were promised in their response. Furthermore, the 3 magazines I DID receive were from months that were not even in question from early 2015, not the end of the year as I had an issue with.I would like further details from Gamestop if the magazines will be arriving in multiple shipments and if so to provide tracking numbers for the packages through USPS (as the only 3 I received came via USPS)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The answer refers only to an order, and were several orders, rather it is only a cancellation, each order has a specific problem as I listed in "Desired Outcome"I can not put the number of orders in the "Complaint Detail" because it appeared a not put message recommending  credit card number, if I could tell the number of each order for Gamestop , so they can check so more specific I believe it would be betterI have a  purchase recent on the site and I fear that they have mentioned the cancellation of this purchase, which is not the case. Because of the response I received, I have this doubt.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Intell the district manager contacts me that's when I will be fine with this outcome. Intell then I will wait do to what happened last time with her saying she didn't what to talk to me because a passing in her family when I looked and most/all jobs offer a 5 to 7 day leave if that happened what doesn't add on with the time I was contacting her at.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Thank you for bringing this to our attention. We were able to discover that there was an error processing your order. The error has now been resolved and the controllers have been shipped with tracking number [redacted]As far as the refund for shipping goes, would you prefer the digital gift card or physical gift card?  If you have additional questions, I am here for you. [redacted]|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]An order for a digital gift was sent to you via email on 11/7/16 for the $34.40. Please check your email for the confirmation of this. If you would please make sure you receive the pin as well.If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.This is the same default automatic response I got when complaining to the company originally and it does not help whatsoever. I want a district manager to contact me about resolving this issue properly.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the run around, misinformation, and lack of assistance you have received from our Guest Services team and for the frustration it has caused you. Please know that...

it was never in our intentions to put you in this sort of position, and I have taken in the feedback from this experience and have passed it over to the appropriate parties to be reviewed and addressed.After reviewing the order I'm able to show that unfortunately, a replacement was not processed. There were multiple attempts to do so by our representatives, however the item was completely out of stock which prevented them from carrying out their promise to replace the item for you. Why this was not disclosed to you, I am unsure and I cannot apologize enough for that. I have personally processed a new order for the God of War Saga for PlayStation 3 under order [redacted]. This is no additional expense to you, and Overnight delivery has been provided. This is a title that has a collection of games within the God of War series, including God of War III. You can find more information on this product at: [redacted]Due to the holiday, this item may not begin processing until Tuesday, 12/26 however we can expect delivery for Friday, 12/29. Tracking information will be e-mailed to you once UPS picks the item up from our facility. I would like to advise that if it's been past the provided time frame and you still have not received your shipment, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: No the game was new and as soon as I got home to play it I found out it was unfinished I cannot even go past the start menu in the game.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me:  full money back or exchange.  Here is the information requested r/t the complaint:Transaction Date:  09/08/15 at 04:42 PM CSTSystem Serial Number (as listed on receipt, note: this does not match serial number on console):  [redacted],System Serial Number (sold to me):  [redacted]Transaction Information:  #[redacted] Michael Pre-Owned Console Xbox 360 price paid $139.99Store Location:  [redacted]  42303 [redacted]Store Location:  See aboveWhen purchased, I didn't notice that the serial numbers did not match up. Brought it home and could not download data due to no hard drive.  Took back to store to install hard drive.  Clerk at store, a woman, installed hard drive and brought back home and still could not down load data due to some old account data belonging to someone else.  A one year card was also purchased for this console at same time of this purchase.  
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have replaced the missing items from this order and will have them shipped to you overnight.  They should arrive no Later than Tuesday.If you have additional questions, I am here...

for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business responseI recent brought astro a 40 tr headsets on 1/14/16 from [redacted] I spoke to the sale person that I was missing the mix amp  for the headsets he told me to bring it in for exchange when I got there it was a  different story he said that he would not change them because it was a 249.99 headset