Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Upon investigation, the understanding with the associate you spoke with was that the gift receiver would go into a local GameStop store with I.D. and we would manually load another...

gift card in the store for them. We apologize for the miscommunication. I have since refunded the credit card on the order and you should expect the refund to go though within 5-10 nusiness days, depending on your financial institution. We thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I have been overcharged for this order by $75.00 and have received emails stating payment was declined.  See below for more details: Thank you for your email, but we still have problems with this issue. 1.  I checked my gift card balances.  As I mentioned in my original complaint, Gamestop charged a full $195.00 for this order which exceeds the $119.06 owed. The gift card with the number ending in "1254" should have a balance of $75.94, and instead it shows a balance of $.01. 2.  I also received three emails yesterday about this order stating that my order was not going to ship because of declined payment.  I'm not sure why this is. Finally, you should know that I still have another outstanding order with Gamestop (for a preordered game that is supposed to ship in July - $68.17 order 4170419105628071).  During my three phone calls to Gamestop this week, I asked two Gamestop reps to verify that this order would ship without incident, but once again in spite of my requests for clarification, I have no written confirmation other than my original order email (which provides no breakdown of payment, etc.).  Again, my oldest son used his Gamestop giftcards for this preorder.  Should we run into the same problems with this order, we will be back at the Revdex.com seeking resolution.   Please assist with restoring the balance to our giftcard. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, it appears as though there was a payment failure on the order and this was the reason the order did not process in time. When we have a payment failure on an...

order, rest assured we will always notify you via email of this event to be corrected. We apologize that your email did not get to you and are unsure as to the reason why it did not. It is most unfortunate that you experienced a high wait time as we had an increase in our hold times.   The replacement gift card was processed by myself when requested on 3/6/17 by the agent you spoke with and I had sent it to the same email address you included. Most of the time GameStop is not liable for lost or stolen cards but luckily I was able to find the original gift card and transfer those funds to the order I emailed out to you.   Here is the order number for the gift card replacement [redacted] and it was sent to email: [redacted] We show that the gift card was able to be used for the downloadable content that you initially were attempting to purchase on 3/7/17. That great news! We are so happy to see you were able to get the code. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the runaround and lack of assistance you've received from our team. This is definitely an error on our part, and this could have been handled differently. Rest assured...

this feedback has been cascaded to the appropriate teams to be addressed. While I do show that the bundle selected on this order does not appear to come with the $50 promotional gift card, I understand that our website experienced a lot of hiccups during our Black Friday and Cyber Monday sales due to the high volume, causing there to be some minor errors. With this in mind, I have processed a GameStop digital gift certificate valued at $50 under order [redacted] This will be sent to the e-mail address provided on the billing information of the order. Please allow up to 48 hours for this to be received. If you have not received it within the provided time frame, or if you experience any difficulties redeeming this gift card, please do not hesitate to let me know so that I may continue assisting you. If you have any other questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  All orders placed over our online store are subject to order verification.  If you are having issues with placing an order online you can place an online order in a Brick and Mortar...

GameStop store.  We are not able to force an order through our verification process.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show it was cancelled due to insufficient funds on your trade card.  All online preorders are not charged to a payment form until the order ships....

 The current balance on this trade card is $2.59.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately, the option to cancel an order changes when the order starts to process. Should you desire to get a refund, the quickest option we have for you would be to invite you to go to the...

closest GameStop location at your eariliest convenience. They will be able to return the merhcandise and issue a refund to the original form of payment. For your shipping charges, I have issued a $12.99 refund to the paypal account as of 12/7/16. Please allow 7-10 business days for that to post to your financial institution. Should you encounter any issues at the store, please inform them that they can reach out to their Store Dedicated Hotline for assictance. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund or this order.  Please allow three to 5 business days for this to process to your account.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately at this time we do not have any backup coupon codes for this offer, however I would be more than happy to offer an alternative solution so you can still take advantage of this...

offer. I have processed a GameStop digital gift card valued at $11.99 to be sent to your current e-mail address of: [redacted] This digital gift card can be referenced under order [redacted] You should expect to see this arrive within the next couple of hours, however digital items can take up to a maximum of 48 Hours to arrive. This gift card can be redeemed either in-store or online, and can be put towards a POP! figure as well. If it has been past the provided time frame and you still have not seen the digital gift card come through, please let me know at your earliest convenience so that I can assist you further.If you have any additional questions or concerns, do not hesitate to let me know- I am here for you.Best Regards,[redacted] [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble you've experienced with your orders. After researching the issue further, it appears that the order failed to populate into our ordering system properly,...

however I do show authorizations being made on a payment method. I will be more than happy to request an authorization removal from your financial institution, however I would need to know who your financial institution is. As for the sale prices, I will be more than happy to honor those prices for you by offering the difference from original price and sale price in the form of a gift card. I can either send this gift card to your e-mail, or mail it to your address. E-mail can take up to 48 Hours, while Mail can take 7-10 Business Days. At your earliest convenience, would you be able to provide who your financial institution is, and which method of gift card you would prefer? I greatly look forward to your response. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you did receive the 16% discount.  I also show that you spoke with our team and you were given a 20 coupon.If you have additional questions, I...

am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that there was an error with your order. The WiiU bundle had not infact shipped out to you. We cannot apologize enough for this. I have issued you a...

refund for this portion of your order. For the hassle, I have also issued a refund for the Xbox as well. Hopefully this will help ease the headache you have come across. Please allow 7-10 business days for the refund to post in accordance with your financial institution.  If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We did send a refund to your Paypal account, but there seems to be an issue with account being refunded.  Would you like to receive a gift card or a check as a refund for this?If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this- while downloadable content is not typically refundable, I have made a one-time exception and processed a refund for your case. Please allow 3-10 business...

days for your financial institution to accept and post this balance back to your account. It is strongly encouraged to contact Steam Support for further troubleshooting on this, as this is an issue with the Steam PC client rather than the software of R.B.I. Baseball 15 itself. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that a small handful of gift cards used on certain orders had an outstanding pending charge. I have successfully cleared the holds off the cards and...

you should be free to use them on more downloadable content! If you run across any more issues, please provide the gift card number WITHOUT the pin number so I may better assist you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Your response equals, "OH WELL".  That is not good enough.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you believe there are games that are missing please provide any other email that may have any other games.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that the game is now defective, however, the order is outside of our return policy. In most cases, we would not be able to provide an exchange for...

anything outside of the first 30 day defective guarantee. We would like to invite you to any local GameStop store to see if an exchange can be located for you. You will need to bring the defective game in store to facilitate an exchange.   Should they be able to find one and need any kind of receipt details of the original purchase, they will be able to call their Store Dedicated Hotline for help with this. The decision to go outside of our return policy will be at the store’s discretion. If the return is denied at the store level I should be able to send you a UPS return label for the defective game in order to process a replacement. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I was able to successfully cancel the Game Informer magazine subscription as well as opt you out of emails. You should no longer receve emails from Game Informer or GameStop.Thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters