Gamestop, Inc.

Dear [redacted], On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our records reflect that your refund has been processed in the amount of $222.58. This amount was refunded back to the PayPal account associated with the order in question. If...

you have additional questions, I am here for you. [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your PowerUp Rewards points have already been issued back to you. We apologize for any confusion this may have caused you. Rest assured that we...

would not have taken away your hard earned points with out first informing you. An email had gone out before the start of the "Auto Issue Program" informing our guests and to provide the opportunity to change your preferences to "Stockpile". We now see that your points are back and your preference is set to "Stockpile"! this will allow you to save up and use your points on what you wish!We appreciate your patience and thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I spoke with the district manager and they state that you were given this gift card.  We have also forwarded this information to our online orders team so they can review the issues with this order.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have viewed your account and show that you were sent one order for an Xbox One and Madden NFL 15.  This was the only charge that done to your account.  The total for the...

order was 417.42.  If you have not received this package we will open an investigation with UPS for the package.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The bill was for $80.10. A partial refund, covering only the game I had ordered, was issued for $65.84. Enclosed is a screen capture of the deposit made to my bank account. I am still owed $14.26 to cover the one day shipping that I had paid for when I made the order. Please complete the refund by returning to me the cost of shipping for the product so that we do not drag this issue out any longer than it already has been.Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have gone back over your account to look at this coupon.  I show that you purchase the $25 Pre-Owned Reward Certificate.  When you purchase this certificate this is the information listed on it.This reward is for a printable certificate redeemable in stores Valid toward the purchase of one single in-store and in-stock pre-owned item only. Not valid toward gift cards, downloadable content, reservations or POSA cards. Two certificates of the same denomination can not be used in the same transaction, but you can use two different denominations. (EX. Two $10 Certificates can not be used in the same transaction, but a $5 certificate and a $10 certificate can be used in the same transaction) No cash back. Maximum of 3 certificates can be used per day, per member.I show now that this certificate was used in the store on 12/29/15.  However I would like to know the exact wording that was misleading or confusing on the certificate; do you have a screen shot?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 Here is the 3rd giftcard number in order to apply this to that final order so it will process: CARD#: 6364 9110 0802 1070 623  PIN#: 3099 I would like to also have note in order to let you know that I have explained this multiple times and have provided this number in at least a dozen emails (maybe a little less) in order for this to get done in this exact same way :(  Maybe I should become gamestop customer service, as I would have had the situation handled in minutes instead of a week lol :(

Good afternoon, [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration this experience has caused you, and for the delay on your order. Upon researching the order further, it appears that there were some...

difficulties with processing the payment you provided ([redacted]. I have resubmitted an authorization, and have also upgraded the shipping to [redacted] Overnight Delivery, which is no additional expense to you. This order should process shortly, however I highly recommend contacting [redacted] to make sure they aren't having any difficulties clearing the transaction with GameStop.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You can expect the gift card for a new PowerUp account within 48 hours.  Once you receive the Gift Card take it to a GameStop store to create a New PowerUp account.  Please reply with the new PowerUp account and I reinstate all lost points.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued refunds for both the shipping and the item that you did not received.  Please allow three to five business days for this credit to arrive in your account.  The credits will be two separate amounts,If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Their response was "the requested item is no longer in stock". This item is in stock. I see it right now. When I click add to cart, it lets me checkout. this is in stock. I'm confused by their response because it's there for sale. Why is this person lying? I still have the emails. One of purchase confirmation and one of the cancellation. 12 days apart. I don't know how to attach them to this. This is a link to the item, hope it works. [redacted]
Regards,
[redacted]

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company.    Please provide the following information:   Transaction Date: System Serial Number: Transaction Information: Store Location:    If you have additional...

questions, I am here for you. [redacted] [redacted] * [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and stress this has caused you- please know that it was never in our intentions to put you in this position, and we have taken this feedback in to be...

further reviewed and addressed. After coordinating with our Banking and Cash Management team to verify these charges, our records show that only one charge of $248.69 was collected, and was also refunded. There were no signs of a duplicate charge, or authorizations on this order. While there did appear to be some issues transmitting this refund back to your original payment, it looks like our team was able to get that corrected. Provided below are the refunds, along with their transaction reference number that were issued. We recommend taking this information to your financial institution to help expedite the process of posting these balances back to your account, however depending on your financial institutions policy and procedure for refunds, it can still take them 3-10 business days to post these balances back. 12/20/2017 - $49.49 - [redacted]01/11/2018 - $153.58 [redacted]01/12/2018 - $45.62 - [redacted]If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order does not appear to have left the location from where it was packaged for two and a half weeks. Normal estimated time frame for a shipment traveling to a P.O....

box is within 3-10 business days and we were able to see it arrived on 1/19/17 within only 2 business days. We would like to make this right and provide you with $50 off of your order. Please expect a refund to post to your account within 7-10 business days in accordance with your financial institution.We thank you for bringing this to our attention and appreciate how patient you have been.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoke with the Loss Prevention as well as the Order Verification team on this matter.  Your information was cleared from the system and you should be able to place orders as usual again.If you have additional questions, I am here for you. [redacted]

Good morning, JimOn behalf of GameStop, we apologize for this poor experience in association of our company.I have personally notified the district leader that oversees the store in question about your recent experience, and of your request for additional assistance. You can expect to be contacted...

by them shortly, however I would like to advise that if it's been past 3 business days and you still have not been contacted, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. I will accept the response if they do 2 things. One as offered merge my two accounts to be under email address [redacted] and secondly transfer the gift vouchers redeemed from points under the other email address to also be under the [redacted] account.
Please enter your reason(s) for rejecting the business response below.See above for added notes to remedy situation
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted]