Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Unfortunately after a month of trying, I never revived my gift card. That is fine, because I will never step in to a GameStop again.  I have decided to close this case because PayPal has excellent customer service and gave me a refund.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. After researching this further I believe I was able to determine what the issue was. I found the 4 orders and saw that the same card was used on 3 of them, causing the one you're...

inquiring about to have an insufficient funds error, but I know you had mentioned that you had *3* GameStop gift cards to use.This is what I was able to narrow down: $25 Google Play [redacted], GameStop Order #[redacted] funded with GameStop Gift Card #[redacted] for the full amount of $25.00; Code shipped. $10 Google Play [redacted], GameStop Order #[redacted], funded with GameStop Gift Card [redacted] for the full amount of $10.00; Code shipped, Gift Card now has a remaining balance of $15.00$10 Google Play [redacted], GameStop Order [redacted], funded with GameStop Gift Card [redacted] for the full amount of $10.00; Code shipped, Gift Card now has a remaining balance of $5.00$10 Google Play [redacted], GameStop Order #[redacted] funded with GameStop Gift Card [redacted] Unable to fulfill due to insufficient funds, GameStop Gift Card only has a balance of $5.00. Do you by chance have the 3rd GameStop Gift Card you intended to use to fund the last order? If so, I'd be more than happy to add that to this pending order so we can get the code sent out to you ASAP. I look forward to hearing back from you!Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that it was placed on June 6, 2015.  The order was not placed under your name but the email address on this order matches your email on your...

complaint.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:Over 2 months ago I tried to order on gamestops website and I've gotten no help with this I contacted my financial institution and they told me to contact Game stop but I find out my financial institution put a block on my card because there were not aware of I was part of a hardship program and I was all paid up to date and they were never informed of it so that when I called the corporate office of Game stop and going back and fourth with them and they promkised me a 100.00 gift card for my troubles and never got that card at this point I'm done if I don't get a resolution them I'm going to file a law suit against them
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear about this experience you had when visiting our store. I have personally notified the district leader that oversees the store in question about this experience,...

and of your request for assistance. You can expect to receive contact shortly, however I would like to advise that if you have not heard from the district leader within 72 business hours, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:You may not have a reason to lie, but you are definitely incorrect.  That may be what they are supposed to do, but it's not what consistently happens.  Which tells me your company is more incompetent than I thought.  I don't even understand why you would cancel orders to begin with, just because they weren't placed with your "bulk order" department.  Who cares?  Your company wants to sell stuff and I want to give them money for that stuff, yet the orders are cancelled, instead of being directed to the correct department?  Why even be in business, if you are going to reject the money I am basically throwing at your company?  Which leads me to another issue, your site ALLOWS me to put up to 10 of an item in my cart, yet according to you, that order can't be placed that way?  Your company is obviously inept, because their policies and procedures conflict with each other.  So consider the issue with the orders to be done.  I am not interested in whatever "answers" you are going to type out, because they are inaccurate.The bigger issue right now, is the amount of time I have wasted on your company, in even attempting to give them money, for the merchandise they supposedly want to sell.  I spent 3 hours on the phone waiting to talk to customer service reps, who couldn't figure out why my orders were cancelled and then think it's perfectly acceptable to place me on hold until I go away, or they just hang up on me.  Having been a manager of a call center, I find this practice deplorable.  I understand that they may not have the proper answer at that time, or know exactly what to do, which is fine.  But find someone who will.  Communicate to me what is happening.  Don't just place me on a "silent hold" and hope I go away, since they don't know how to do their job.It is very unlikely that I will ever do business with your company again.  Gamestop has a terrible reputation among the gaming community and I am seeing why.  So unless you have a way to compensate me for my time and frustration, there is no reason to continue this correspondence.  This still has been a horrible experience.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] from GameStop, I understand all of this. I think it would then be wise of GameStop to change the SKU for said subscription because it comes up as a resident evil game for the PS2. This is what caused he confusion. I saw the skew for an item I was not familiar with and the SKU came back as a PS2 resident evil game. When searching this on Google there is no mention tying this skew with the game informer magazine subscription. Maybe you could grant me some power up rewards points for the trouble this caused. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are trying to process this order.  However, there are several instances of you contacting our Guest Service line to apply changes to the order.  Please note that the processing time for an order is 24 business hours and every change to the order resets this timer.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I have looked into your case and reviewed the issue. Since the order never arrived, I am considering it lost in transit and processed a full refund on 10/26/16. Two refunds in the amounts...

of $65.09 (cost of the game) and $5.41 (cost for shipping) should post to your credit card account within 7-14 business days. Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted] If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:This is the second time I have been told that the District Manager will be in contact with me, and this is also the second time that I have NOT been contacted by the district manager NOR any other person from Game Stop.
Regards,
[redacted]

Dear [redacted]The order was canceled because our programming is set up to auto cancel after 7 days of not being able to settle on funds. since the pin was entered wrong I had attempted to reactivate that same card in order to push the payment through. It is unfortunate that your order canceled but rest assured we have not collected any funds at all and you should be able to sue the cards as you see fit. If you have additional questions, please let me know. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and found that the gift cards for the order were not charged correctly.  However, these gift cards have now been used on a transaction on 9/8/16 in a...

store.  I am unable to removed the funds from your gift cards and issue a refund to your credit card.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to compensate this issue.  You have been advised of how we can refund you with the return of the purchased item, which is outside of our normal policy.  I received special permission from our Loss Prevention department for your order to be sent back for a refund.Thank you, [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that the code hasn’t come through to your email yet. Luckily, I was able to locate the exact code that was supposed to be sent to you! Please redeem this...

code into your Xbox Live account to receive your three extra months! [redacted]     Thank you for bringing this to our attention. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The authorization was lifted from my bank account.  However my gift card is still showing a zero balance.   You can send the gift card to my email at [redacted] I appreciate your help in this matter
[redacted]
[redacted]

Did you look into the amount off that I was supposed to receive for a big order due to the error? You should be able to pull up the call through my email address. Also, is there anyway that you can add my Game Stop points to the account for a few orders that I had to do as a guest with another person's card due to the error. Also, you didn't answer all of my questions or email. I wrote a lot more in my email than what was responded to.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for any frustration this issue may have caused you; please know it was never in our intentions to put you in this position. Unfortunately during the launch for reservations on...

the SNES Classic at 12:01 PM CST, we experienced intermittent issues for both Online and In-Store systems that may have caused your local store’s lack of availability. Currently, the SNES Classic is no longer available online; however we expect to have more units available at launch. If you still wish to cancel your GameStop PowerUp Rewards membership, we will be able to process your request and unsubscribe you from receiving e-mails as well. Unfortunately we are unable to cancel reservations that are placed in-store as we do not have access to that system. If you would like to cancel all reservations and receive a refund, please visit the store you’ve placed these reserves at and a store representative will be able to assist you further. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards, [redacted]|Revdex.com Liaison| GameStop | Service Matters