Gamestop, Inc.

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.    Thank you for bringing this to our attention. We would very much like to correct this for you. If you would please take the defective games to your local GameStop store for a...

return, we will be able to facilitate a replacement for you. You will simply need the games, packing lists if you have them, your identification and or order numbers.  Once in store, the associate should be able to contact their Store Dedicate Hotline to best assist with the return and refund process. If you would please visit your local Game4Stop store at your earliest convenience we will do whatever possible to help correct this error for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:1) It has been over 4 hours since the supposed new order was placed, and I still have no code.2) There is no record on my online account that the order was ever placed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11249198, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.No magazine as of today 04/13/2016. The store will not help us. They are the ones who directed us to call your customer service number that has a one hour wait time. As initially stated in my complaint I called in early March and they told me the same thing your telling me now, the magazine will arrive. I want my sons money back. I don't know what you want us to return if we haven't received a thing. All my son received for his $15 dollars was a plastic card. Nothing else. If you cannot reimburse me my sons money, please direct me to someone who can. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.And yet still you lie as you already filled an order for me for the 3ds. So whatever! You all just keep your merchandise and I'll never do business with you again! 
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thought I believe next time they have sales at least make sure those items are available not just in stores but at least online.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry to hear about the trouble you experienced when trying to order with us. There were some intermittent issues with our website providing inaccurate prices on Cyber Monday,...

but it was able to be corrected shortly after. Because you were impacted by this, and weren't able to get the products you were hoping for, I have processed a GameStop Digital Gift Certificate valued at $35 so that you can still purchase these titles at their sale prices. This has been processed under Order [redacted] and you can expect to see this arrive within 48 Hours. I would like to advise that if it has been past the provided time frame and you still have not seen the gift card arrive, then to please let me know at your earliest convenience so that I may assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
I prefer to keep this case opened with Revdex.com until I hear back.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We understand this is not your error and we apologize for the inconvenience and frustration this has caused you, it wasn't our intention to make you feel that way, however, we unfortunately had to wait until we receive more product from the manufacturer. Upon checking on your order we were able to see that the inventory became available and has now shipped and is on its way to you. For the amount of frustration you have been under pertaining to this issue, it was decided to discount your order an additional $10 on top of the shipping charges that you were already compensated.  Please expect a $10 refund to post to your PayPal account within 7-10 business days in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.I purchased the Xbox 360 from Games top not a this party as they state, they don't even name the third party they are working with. This has become part of the issue they are not taking responsability for there rebate.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We sincerely apologize for the extended amount of time it has taken our Loss Prevention team to investigate this concern, and for our failure to keep you informed on these delays....

Please know that we take these matters very seriously, and have taken this incident as feedback on areas where improvement is warranted. I do show that one of our Guest Care Representatives assisted you earlier today (8/15/2017, 1:33:49 PM) in refunding the 180,000 Rewards points back to your PowerUp Rewards account. I show that your point balance is now back at 189,573 PowerUp Rewards points. This balance will reflect the next time you log into your rewards account. We strongly encourage updating your password to the account, and if possible, the password to your e-mail address to ensure it's secure. If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the lack of assistance you've received and for the frustration this has caused you, please know it was never in our intentions to put you in this position. This product was packaged and sealed by the manufacturer (Gearbox) and not by GameStop. GameStop only packaged the Collector's Edition into a shipping container to be provided to courier services for delivery. If there were items missing from the package, such as the steelbook case, and the package didn't appear to be tampered with when you received it, then that would be a packing error with the manufacturer. We would recommend contacting Gearbox to inquire about receiving a replacement case, as we did not receive any additional supply of those cases since they were not considered a "pre-order bonus".  You can contact Gearbox further at: [redacted]Should Gearbox need a proof of purchase or any form of documentation verifying the shipment of the item, GameStop will be able to provide you or them with that information. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the shipping for your second order.  Please allow three to five business days for this refund to reflect in your account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]
Revdex.comMESSAGE FROM BUSINESS:
Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the shipping for your second order.  Please allow three to five business days for this refund to reflect in your account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]
Revdex.comMESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
This message is in regards to complaint #[redacted]. The latest response I received on the issue was that a refund had been issued. I was waiting to respond to the complaint until I received the refund.I see that the issue is now closed, but I still have not received a refund from the business. Do I need to open up another complaint or can this be reopened until the issue is resolved?Thanks,-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  After speaking with [redacted] he agreed to provide me with a $60 gift card and work with the store to discontinue any practice of selling used games as new.  I reserve the right to reopen this complaint if any of these conditions are not met.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
 
Gamestop is still not answering why I was not refunded, why they processed a second UNAUTHORIZED charge to my credit card, why the representative from Gamestop told me NO CHARGE was made to my account and that I HAD been refunded, and whether they have taken action against the absurb treatment by their representative. Gamestop has not refunded the money as of yetRegards,[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our store is attempting to resolve this issue for you.  Please contact the store for further assistance, as this item was purchased in store they must have a chance to resolve the issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded these items down to the price that you state was the correct price.  For any future purchase issues, please make sure to have screen shots available.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.I have contacted them on the number provided without any resolution, they are having me wait another 15 days on top of the six months I have already waited. Attached is screen shot with your company name and the phone number you gave me.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:Complaint ([redacted]) needs to be addressed by the third party company that runs the rebate program.  I have advised the customer of this, but they continue to push back here.  We have no way to resolve the issue as the rebate was claimed with the third party company.While yes our name was on the rebate website, it is not ran by our company.Phone: [redacted] Monday - Friday 7:00 AM to 11:00 PM CST Saturday 8:00 AM to 11:00 PM CST Sunday 9:00 AM to 11:00 PM CSTThe company is called Prepaid Rewards.  [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Store #:Date of Transaction:Register/Transaction #:Any information you can provide will help us resolve this issue.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize for any confusion this may have caused you, however our bundle systems with games are only available online and would not be available to purchase in store. Our store...

associates would not be able to put together and discount the items in said bundles as this offer only applies online. We are unsure as to the reason you were having so many difficulties trying to place your order but we do see that your order is now almost completely shipped. As of 3/4/17 your entire order has shipped and was paid for with your Trade-In card except the NBA 2K17 game. That portion of the order shows to be funded with your credit card. We are waiting for your financial institution to accept the charge for the game and it should ship out shortly. We do not show that there was a promise of a discount to be given on your order but we will have those calls pulled on your behalf to ensure proper help was provided to you. We apologize for any hassle and frustration this may have caused you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I do not have the availability to get to a local store which is why I ordered online to begin with.
Regards,
[redacted]