Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We would like to invite you to go into a local GameStop store with the items purchased in order to return the defective merchandise as well as the PowerUp Rewards membership. At that time,...

you will recieve your refund. If you should come accross any issues, please advise the store to call their Store Dedicated Hotline to assist with the returns. If you wish, you also have the option of exchanging the console in store for a working one.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The free shipping you are inquiring about would apply when you select value shipping, however, the method you had selected was 2-day with UPS. Therefore the free shipping wouldn't have...

applied and we do apologize for the confusion this might have caused. I was able to locate your order and saw that the payment method was set to PowerUp Rewards credit card. There was no gift card on this order. That being said, I would very much like to help with that. If you could please respond by rejecting this resolution to provide the gift card number (not the pin number) I should be able to debit the funds you were wanting to use and refund that same amount to your credit card! If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You were given an incorrect code; here is the proper code for this promotion:[redacted]If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I only rejected for now because I haven't received the call yet but I'll wait and see how that goes. But I was also told to always reject until it is actually solved,not just getting a message saying they're going to call. Because with how the people are at the certain location,I wouldn't be surprised if they never call.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to use the coupons that you purchased with your points on Dec 26.  I have also reviewed your account and show that you received the correct coupons for the...

orders that you placed.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have review the invoice of your online purchase of the PlayStation 4 and show that no warranty was purchased with this system.  We have no way to renew a warranty in our stores....

 You will need to contact Sony for further issues with this console.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, there was an outstanding pending charge on your gift cards. This was because of the canceled orders. Usually those pending charges will fall off within 1-3 business days....

I have cleared off the authorizations from your GameStop gift cards. You should be free to use them as you wish. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our return policy is on the back of every receipt from Gamestop.  This states that all Unopened  merchandise may be returned for a full refund, but all Opened new merchandise...

can be exchanged for an identical item.A receipt is required for all returns and exchanges.Unopened new merchandise (except tablets) = full refund within 30 days of purchase.Opened new merchandise (including tablets) = identical exchange within 30 days of purchase.New accessories (opened or unopened) = full refund within 30 days of purchase.Unopened new tablets = full refund within 14 days of purchase.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I just want to further add that [redacted] was fantastic and he did an awesome job not only resolving the issue but staying in touch with me through it all. Thank you all so much!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please refund me the money on my credit card and please send me the Gift Card
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. A call from a manager does nothing. Please confirm in writing that you will have our copy of Fire emblem that we paid for in full on Friday. I was told that this was a corporate mistake so I'm looking to corporate for a resolution. Please stop passing a long term customer off. I have also filed a complaint with the SC attorney General since I was advised this falls under SC law
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  As I have not been able to reach you during my business hours I will have an agent in my department assist you with placing this order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Hello [redacted],I appreciate your response. While it may state this on your end, I have now received two sepaerate cancellation notices for items that I ordered. I am also seeing a $0.00 balance on both my app and the gamestop page. Like I stated previously. This continues to happen, as it's the third time in three months. As a loyal customer who spends a ton of money on games and accessories, this is very disheartening. I should be able to see my funds, and not have to worry if an item I ordered is being shipped because of a glitch in your computer system.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, I was able to determine that the reason your order was canceled was due to insufficient funds on the gift card you used. I was able to clear off the pending charge...

that was stuck on your gift card in order for you to use. I show a working balance as of 12/15/16 of $26.75.We currently have a buy 2 get one free promotion going on for any pre-owned xbox 360, Playstation 3, Wii, AND DS games. This promotion expires on Decemeber 17th, 2016. Please feel free to attempt to place another order!  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I am OK to give them the gift card numbers for their investigation but since "The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint.", I prefer a more safe way to provide the gift card information to them if necessary. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize for any confusion this may have caused you, however we do not have access to any rebate information as this was specifically through the third party company. Should you require a proof of purchase we are more than happy to provide that to you. If you would please reach out to them as they will most definitely be able to investigate further for you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry to hear about the condition these items arrived in. Please know that we strive to provide quality product, and what you described is definitely not within those standards. I...

have cascaded this feedback over to the appropriate parties to be further reviewed and addressed. We would be more than happy to replace these consoles for you, however we will need to receive these damaged ones back. Since 2 of these consoles contain Lithium Ion Batteries (The PS4 and Nintendo Wii U) we are unable to create an expedited return shipping label through [redacted] A label appropriate for these items can be created, however this process can take up to 15 business days. Typically in these instances, guests are able to visit their local GameStop store to inquire about exchanging the product. If preferred, you are also more than welcome to visit a [redacted] location and ship the products out, where a fee will likely apply, however we will absolutely reimburse you for this expense if you're able to provide us with the receipt reflecting the amount you were charged. Please let me know which option works best for you, so that we can continue to assist you until this matter is resolved. As for the Xbox One system, I have processed a paid for shipping label to be sent to your e-mail address. Once these shipments have been received in the warehouse, we will replace the system with [redacted] Overnight delivery.  If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I opened a Revdex.com Case last month and received a timely response from the business (GameStop). GameStop was able to provide a full and complete refund and I received payment by check today. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Thank you for addressing this matter promptly.
Regards,
[redacted]