Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like these comments to be delivered to Game Stop Inc. Today a very nice man from the district office called me and offered a very quick and easy resolution to this problem. Both he and the man at the actual store were very nice, professional and helpful, of which I am very grateful for. It is however, absolutely ridiculous that I only received this service only after filing a complaint with the Revdex.com. And of note, as I wrote in my original complaint yesterday, I was told by the last representative that I spoke with yesterday afternoon, that someone was going to call me back yesterday and of course no one did. Truly, truly unacceptable. But again, Christopher, who called me today, and Michael who helped me in the actual local store today, were both very nice and professional and provided exceptional service of which I am thankful for. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Thank You,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have tried calling the number they gave me three times, I have been on hold for over one hour and fourty five minutes each call with no one answering. I did receive a text today saying the package would be delivered on that date, but it said it would be delivered in Memphis Tennessee - I am not in Memphis Tennessee - the last location it was at before Memphis, was Chattanooga TN, on the 25th.... that was much closer to me than Memphis which is 3 hours away....the package is going the wrong direction. I am not able to reach anyone at the number they have given me.  I have tried as I said, three times, it says the hold time will be up to 30 minutes, after I waited one hour and fourty five minutes with no answer, I finally hung up and filed this report. At this point, I don't believe I should have to keep staying on hold waiting on someone who will not answer - this is no longer on me.  I did all I could do BEFORE filing this complaint. I do not have my package by the date I needed it by - I still want a refund.  The package has not come.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I still have not received any shipping confirmation. Per your response from April 3rd I should have received this information by yesterday. This is simply becoming unacceptable. Also, there are Switch bundles that were guaranteed to ship by today and there's another that's guaranteed to ship by 4/7. Since I have not received my bundle that was guaranteed to deliver 3/31 I want to be sure the Revdex.com is aware that this is an ongoing event. I really don't believe i'm asking for much. You already charged my card. Please ship ASAP
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have made sure that this item was shipped to your address and should have now arrived.  If you have additional questions, I am here for you. [redacted]...

[redacted]Revdex.comMESSAGE:You may mark the above referenced complaint as Resolved, as the missing item was delivered during the day on Wednesday 9/16 by UPS. It appears from the tracking information on their website that UPS has been bouncing the parcel around for about twelve days between their Massachusetts facilities. GameStop, who was the subject of my complaint, did provide me with a completely different tracking number and indicated that the video game in question was to arrive along with two others. In short, we appear to be looking at two utterly STUPID companies who seem to lack the good sense to come in out of the rain, but who managed to deliver the stupid $3 used video game in just under half a month's time despite a comedy of errors. My sincere apologies for wasting your time with this complaint. You may mark it as resolved but do feel free to keep this on file, since the company in question appears to have some gigantic logistical issues with their shipping AND their customer service, and I feel sure that you have other open complaints regarding this business. (I could say the same about UPS, but as a US Postal Service employee I feel my opinion may be less than impartial on the subject.) You may feel free to follow up with me either at this email address or by phone at the number below, as needed.  Regards,  [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the games that are missing and the game that is defective so I can work to have these items replaced.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our district manager is attempting to reach you.  They would like to resolve your issue.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for any confusion or frustration this has caused you. The return policy on new merchandise that has been opened is to process an identical exchange (Exchange it...

out for the same exact product) within 30 days of purchase. For pre-owned merchandise that was purchased, a full refund can be processed within 7 days of purchase or, an identical exchange within 30 days of purchase. Our return policy is always printed on the back of the receipt, and can be found both in-store and online at: [redacted]. While we do have this policy set it in place, in some cases stores are able to make exceptions however that is subject to manager approval. Were you interested in exchanging your copy out for a different title or were you looking to receive an identical exchange? Please let me know at your earliest convenience so that I may assist you further. I look forward to hearing back from you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have replaced the items on this order.  If you continue to have issues with UPS shipments please contact our customer service so we may further assist you.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I am attaching a copy one of my 2 copys of my transaction which includes store information as well as the pre order for one of my 3 preorders for the juggernog edition.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined that our account was compromised. We strongly advise that you update your login email as well as your password from the account setting after you login....

Should this happen a second time at that point we would want you to sign up for a new account. If that happens then please go to your local GameStop store and they can assist, they should be able to reach out to their store dedicated hotline for any further assistance or questions. I have refunded you the stolen 30800 points and reported the incident to our asset protection team. We thank you for allowing us to resolve this situation for you and appreciate your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]I'm truly sorry for the delay on this gift card being sent to you- I am unsure as to why it took so long, however I am under the impression that it may be due to higher volume of orders being placed in our system for the holiday season. Upon checking the order this morning, I'm able to show that the gift card was finally able to ship on 12/21. Have you received this gift card? If not, please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The GameStop Impulse App is no longer a valid platform at which to access your games. We do not use this any longer, however, we will be able to regenerate some of the missing game codes...

or provide you with a partial refund for the ones we cannot regenerate. You are in luck though.Not only am I the Revdex.com Liaison but I am also one of the few representatives who can work the Impulse App cases in the corporate office.I will work diligently on your case and reach out via email with a proper resolution. Please expect this within 3 business days.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
No Help From GameStop They Will Not Give Me A New Copy On The Game Or A Gift Card To Recover My Loses I Will Not Shop At GameStop Again Rude And Mean Customer Service.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears your order was cancelled due to payment failures. There was an attempt to collect payment via [redacted] however, we received the following message when we attempted...

to collect payment:[redacted] : The Authorization Transaction encountered the following errors, This transaction couldn't be completed. Please redirect your customer to [redacted] When we have a payment failure we send you an email stating thus in order to get it corrected in time. Due to this error, we would like to attempt to place and order for you. The switch will not be available until the second batch is made available from Nintendo. This should be sometime in April. Please feel free to call our corporate office so we may discuss this over the phone and see if we can secure you this limited newly released console. 817-424-2000 option 0 to speak with the operator. the department you will want to speak with is Customer Care Escalations int he corporate office. We are available Monday through Friday 8 am to 10 pm.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi Grant, I sincerely apologize for my delay in response- you can forward these receipts to [redacted] Once we have these documents available, I will process a refund for those charges back to your original mode of payment, along with setting up your replacement systems with [redacted] Overnight delivery. If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me to a point. After dealing with the two broken PS4 consoles I have decided to get a Xbox One. Is that deal still okay?
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and found that it shipped on June 22 and will arrive on June 27.  You can refuse the package and we will issue a refund for the order, or you can return the...

item to the store.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]