From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. We have also issued a $25.00 gift card. The customer was pleased with...

this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID [redacted]. At this time we have refunded both orders in full and notified [redacted].  As an extended apology we have created to arrangements and they were both delivered to the recipients free of charge.  At this time we have gone ahead and refunded this customer in full for their order.  Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order which will process in 1-3 business days. We have also offered our customer a future complimentary arrangement valued at $39.99 to be used at their discretion for any date and to any recipient...

of their choice. The customer was very pleased with this resolution. Please let us know if there is anything further we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $40.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the best that they can do. They still delivered the wrong flowers two days late, ruining a surprise and a thoughtful gift for a birthday. I do not intend on using their services again. 
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out two future complimentary arrangement valued at $50.00 each. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this complaint.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: [redacted] [mailto[redacted]] Sent: Friday, February 17, 2017 12:51 PM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   The flower company has refunded my money.  They...

never called or emailed back regarding my complaint, but they did refund the money.

My mothers brother passed away. He lived in North Carolina. We live in California. My mother is ill and was unable to attend the funeral. I ordered a wreath from From You Flowers on Friday for delivery on Monday. I received a voice mail message on Monday from the company stating that the wreath could not be delivered. It was too late to send flowers or another wreath from another company. I don't know how I'm going to break the news to my mother. The customer service reps were rude and unhelpful. I asked to speak to a manager. She identified herself as Chantel M. She was not helpful at all. I'm still waiting for my full refund she promised. She also promised a complimentary fruit gift basket to send to my uncle's family. I have not received any information on the gift basket. This company makes a lot of promises that they do not keep. It's not fair. We have a lot to deal with when a family member passes. Sending flowers should not be an extra burden.

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this complaint.  
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. As reported by the business, they have completely resolved this issue to my satisfaction.  I am pleased with their efforts to address my complaint and thankful for their response.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We also confirmed that both of her orders did arrive to the funeral home. At this time as an extended apology we have also emailed her a fifteen dollar gift card that can be used at...

anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: 1[redacted]
I am rejecting this response because: they decided to offer sending the flowers again at the company's expense and they Failed to deliver them on time AGAIN! They waited until the very last minute to deliver the flowers the first time. And they waited until the very last minute the 2nd time. Both attempts were late and failures.Someone please step in. This company does not deserve to be in business. They're pathetic.
Sincerely,
[redacted]

This case has been completely  resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on behalf of our company we have sent out two complimentary arrangements one to the value of $50.00 and the other to the value of $60.00 to the recipients. Please let...

us know if there is anything else we can do regarding these orders.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. PleasE let us know if there is anything else we can do regarding this order.Thank you