From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceWe have also extended a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

I ordered flowers and chocolates for my wife at 10:30amShe had them at her work by 1:00pmI work with many florists in my profession and I know how outrageously expensive they can beThese flowers were reasonably priced and they were MUCH nicer than the photo of what I ordered and the chocolates were good ones in a large boxI was a little apprehensive after I ordered and saw all the bad reviews which would make me hesitant to order from them again though my experience was very positiveI would say give them a chance because the price is rightAlso, my thoughts would be that this works out better if you really pay attention to what you're ordering, some flowers aren't in season and most florists match best they canFlowers are REALLY expensive, don't expect a ton of flowers for little money spentI live in a large metropolitan area so having florists to contact for these orders is probably easierIf you live in a rural area and far away from a local florist, this may not be a good last minute idea

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
A*** ***

Good Morning ***, I’m writing in regards to case ID *** Our customer was upset due to the order not being delivered on the day as requestedThe customer was extremely upset with our company so we went ahead and refunded her in full and sent out a complimentary arrangement, she acceptedThe customer filed the Revdex.com complaint so we were able to reach back out to herThe order was delivered, but the customer wants us to remove our “same day” guarantee off of the websiteWe did let her know that was something unfortunately we were unable to do, but we were happy to send out a future complimentary arrangement to any recipient of her choice as an extended apologyThe customer at this time has declined the second complimentary arrangement, but we will honor it once she calls us backWe feel as though we have done everything on our end to resolve the matter, the request she has for our company is unfortunately not something we can doWe would like to consider this case closedPlease let me know if there is anything further I can do Thank you so much for your time Tayler

This case has been completely resolvedWe have called and emailed the customer several times regarding this complaintAt this time we have credited back the customer in the full amount of the order, along with a future complimentary arrangement to any recipient of their choicePlease let us know
if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $We let the customer know this can be delivered at any time to any
recipient of their choicePlease let us know if there is anything else we can do regarding this case
Thank you

Complaint: ***
I am rejecting this response because:business ness response and promise was not fulfilledRefund was not credited to my credit card.
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I had a bad experience with From You FlowersI had ordered a small bouquet for calling hours which was to be made by a local floristI paid over $and when I saw the bouquet it consisted of rosesI contacted customer service and they basically told me I gave permission for the florist to create the bouquet which I understand since this is not my first time purchasing flowers but is so with this companyThey gave me a $gift certificate for my next purchase when I specifically stated I wouldn't be making future purchases which is why they tried to give me the certificate that I will never useI was very disappointed with this service and wish I had ordered from other companies I have in the pastThat's what I get for trying something new I suppose

Revdex.com:After seeing their last response, I check with the credit card company and saw the transaction was no longer pending, they didn't charge the account
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Good Morning ***, I’m writing in regards to case ID ***In this particular situation the customer’s order was not delivered same day, it was delivered the followingWe had a Supervisor reach out to the customer and apologize for the order arriving lateAt this time we have credited back the customer in the full amount of her orderAs an extended apology on behalf of our company we also offered the customer a future complimentary arrangementThe customer did accept both the refund and the future complimentary arrangement When we received the rejection of the resolution we made another attempt to contact our customerThe customer let us know the case wasn’t going to be completely resolved until we removed our same day guarantee off of the websiteWe have explained unfortunately this is something we are unable to doWe did confirm with the customer that her refund had processed and her account has updated notes about still receiving her complimentary arrangementWe feel as though this case has been completely resolved on our end and would like to consider this case closed Please let me know if there is anything else I can do further regarding this case Thank you, Tayler

I ordered a holiday basket for my pastor and his family on Dec.7 and requested delivery for Dec. 14. I was informed today by my pastor that they never received it. I contacted From You Flowers and reported this and all they said was they can offer me 20% refund. They have charged my credit card and I have already paid the bill not aware that it was never delivered..

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement. This arrangement can be delivered on any future date to any recipient of the customer’s choice. We have also extended a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have spoken with our customer and have credited back the account in full. We have also sent out a complimentary arrangement to the recipient and have confirmed the delivery with our customer. Please let us know if there is anything else we can do regarding...

this case.Thank you

Complaint: [redacted]
I am rejecting this response because from my telephone conversation with Ms. Robyin F[redacted] on Wednesday, May 11 that:
1.) I would be fully refunded for my purchase. Up to now there was no credit to my credit card account from the company
2.) The company would send complimentary flowers to my mother. Up to now there is no delivery.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and the customer. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order
Thank you

The customer was contacted yesterday and a Supervisor emailed her the receipt.  The case is now closed. Thank youTell us why here...

This case has been completely resolved, We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you