From You Flowers

I ordered a balloon bouquet on 8/for delivery on 8/and was forced to pay an add'l fee for 'same day/weekend' delivery though don't know why since the order was placed within business hours on 8/and 8/is not a weekend day Balloons NOT delivered Called FYF on evening of 8/and was told delivery would take place on 8/26, I would be refunded the add'l fee for 'same day/weekend' delivery and order would be upgraded Once again this did not happen Called FYF again, waited mins on hold, and was then told by *** balloons were delivered on 8/when they in fact were NOT *** then advised I would receive a full refund within 1-business days We shall see I am completed flabbergasted by FYF's apparent inability to appropriately manage their network of florists to ensure timeliness, accuracy and quality of products

Complaint:
I am rejecting this response because: I NEVER said I was pleased with how this business handled ANYTHING, including its belated sending of a second duplicate exact same arrangement I even asked them NOT to send a duplicate a second time, as that would only make it worse, and they did so again, anyway, and against my expressed wishes This company is horrible and should not be in business They lied to you, just now with their representation I was "pleased" with thier conduct or alleged "soluton" That is their signature behavior in all this ~ dishonesty I asked *** *** *** to NOT send the exact same thing to *** *** a second time, but maybe some other floral arrangement He chose to do exactly what I asked him not to do On purpose That is telling of their demeanor They are offensive, on purpose, it seems They seem to try to hurt people's feelings They lied and misrepresent what happened and what they did
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also sent the customer a $gift card that can be used at any timeAs an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer retrieved the arrangement and was able to choose a free gift from the florist which was a complimentary basketPlease let us know if there is anything else we can do regarding
this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $as an extended apology on behalf of our companyPlease let us know if there is anything else we can do regarding this order.Thank
you

Where to begin...THIS COMPANY IS THE WORST OUT THEREI have never, EVER had issues placing orders onlineBecause of you guys I will now read reviews over everythingI have not seen a single GOOD reviewI placed my order on Saturday night for a Mother's day delivery the following dayI received an e-mail confirming details (9am -6pm delivery times) and the charge of $Mother's day comes along and I call around noon - just making sure everything is okayand that they would be delivered on time...no answerDespite the fact that I was on hold for over an hourI get the delivery confirmation around 7PM, so I figured everything went OKToday, (Monday Morning) I find out that NO FLOWERS were deliveredI call the number once again..on three different phone lines and I get NO ANSWERThis is ridiculous! WORST SERVICE EVERDO NOT USE THIS COMPANYI filed a claim with my credit card company and they are going to try and resolve this issueI need a refund ASAPIf I could give you guys a negative 1,rate I wouldI am beyond pissed

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the value of $The customer has also been issued a $gift certificate
The customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wasnt very happy as the business stated but, glad I got my money backAs for the $10, I didnt get a gift cardbut thats ok as Im not buying from them again
Sincerely,
*** ***

From: pam*** *** *** Sent: Monday, November 28, 4:PMTo: RevDex.com Subject: Re: Your complaint has been received They just called me and are

This case has been completely resolvedWe have credited back the customer in the full amount of both orders, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the value of $to the recipientThe customer was pleased with this resolution
Please let us know if there is anything else we can do regarding this order.Thank you

Complaint: ***
I am rejecting this response because:From: *** *** *** Sent: Tuesday, May 12, 12:PM To: *** Subject: Fwd: You have a New Message from *** *** *** Regarding Complaint #*** I submitted complaint #*** and received the email below that assumed the complaint was resolved with a refundHowever, I never received the promised refund form FromYouFlowers.com and it has now been over two weeks.
Sincerely,
*** ***

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPleasE let us know if there is anything else we can do regarding this orderThank you

We have
credited back the customer in the full amount of the order, along with a $gift card. At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case Tell us why here

Good Morning ***, I’m writing in regards to case ID *** We have tried several times to contact our customer by phone and via email but the customer has requested at this time we no longer contact herWe would like to respect our customers wishes and will no longer proceed to
contact herThe order unfortunately was unable to be delivered on the day our customer requestedUnfortunately the local florist we typically use in this area was on vacation without any notification made to our company We accept full responsibility as this was an error on our part and have refunded our customer in the full amount of $which processed that dayThe customer did state the refund had not processed, but everything has been refunded on our end At this time we have also offered our customer a complimentary arrangement on behalf of our company as an extended apology, but again she has requested not to be contacted any furtherWe would also like to speak with our customer to provide her with an explanation of what happened as well If the customer does change her mind this is something we will honor at any time in the futureWe would like to consider this matter closedPlease let us know if there is anything further we can do regarding this case Thank youSincerely, ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceWe have also issued a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you