From You Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I was disappointed that I had to go through the Revdex.com to get a responseIf wouldn't have, I feel that nothing would have been done about my order
Sincerely,
*** ***

This has been completely resolved as the customers' name and address have been deleted from the free subscription and we have also issued a $gift card If there is anything we can do to further resolve please let us know Thank you

Complaint: ***
I am rejecting this response because: (1) They had the correct address, for their almost a WEEK late attemptThe location was a senior gated residence. They need only to have picked up the phone at the gate and called the Main OfficeAlso, *** stated she never left home, they had her telephone number (2) Recall this Complaint initiated because they changed the Promised "Same Day Delivery" (Sat.) date of 2/to 2/(Tuesday)I could not believe that they could not Deliver them on MONDAY 2/19, after promising Saturday Delivery. (3) ALSO, I am requesting a 100% REFUND, as they DID NOT DELIVER what we ORDERED, paid for. We ordered The Sweetest ROSE BOUQUET"They Delivered flowers with Carnations, a Lilly and Roses(See Order docs/ Flower pics attached ORDER #***). AFTER PROMISING SAME DAY SERVICE, DELIVERING (4) DAYS LATE- THEY THEN FAILED TO FULFILL THE ORDER PLACED, PROMISED AND PAID FOR, BY NOT SENDING "THE SWEETEST ROSE BOUQUET ORDER ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the refund was partial yet again and not fullStill lied to yet again the woman than called was extremely rude like this was my faultI will not accept a partial refund.
Sincerely,
*** ***

This case has been completely resolvedWe have spoken with the customer and our florist confirming a non deliveryDue to the customer disputing we will have to wait days to receive the approved funds back from the floristWe will be in touch with the customer and once we have confirmed
everything with our shop, we will be proceeding with the full refundWe did explain to the customer for future orders to allow our company to resolve the issue before disputing as once the bank sides with us our company cannot proceed furtherWe will be following up with this customer in thirty daysPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderWe have issued a $gift card toward a future order As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and customerThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have completed the initial delivery of the baset and offered to send out a future complimentary arrangement valued at $This
arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Complaint: ***
I am rejecting this response because: The email I was sent stated I was refunded 20% not a full refundEven though the flowers were a day late and not what I had ordered
Sincerely,
*** ***

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderI am also extending a complimentary arrangement to the value of $which can be used at the customers' discretionWe would be happy to further resolve the issue once we hear back from our customer however the customer has requested no further contact Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back our customer twenty-five dollars for the missing chocolates and sparse arrangement that was deliveredWe have also gone ahead and re delivered the chocolatesThe customer was very pleased with this resolutionPlease let us know if
there is anything else we can do regarding this case
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance Your involvement transformed this business from totally unresponsive to the customer to receiving a phone call in minutes of the complaint being filed It is unfortunate to need these services but nice how it resolved the issue
Sincerely,
*** ***

This case has been completely resolvedWe have made several attempts to contact this customer via phone and email and have not heard backAt this time we have gone ahead and credited back the customer in the full amount of the orderPlease let us know if there is anything else we can do regarding
this case.Thank you

I’m writing in regards to case ID ***At this time we have contacted the customer and requested he provide our information to his bank so we can locate the pending transaction We have not heard from his financial institution nor the customer as of todayWe would be happy to further
resolve the issue once we hear back from the customerPlease let me know if there is anything else we can do regarding this case.Thank you

Complaint: ***
I am rejecting this response because:I was told by people women and a man named *** that the basket would be exactly what the pictures showed The woman who called regarding the complaint stated that there was a disclaimer that they can substitute some things if they don't have the items, but the basket items were replaced with items from the *** *** Since I was told times that the reorder would be exactly what the picture showed which would negate the disclosureWoman also was really rude.
Sincerely,I was told times by two women and a gentleman named *** that the basket would look exactly like the picture The woman who called regarding the complaint stated about the disclosure stating they can substitute some things if they don't have itEverything was changed and replaced by items from the *** ***e I was insured by the people it
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have sent out a fresh arrangement today to replace the original order We have also extend a $gift certificate and offered
to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I’m writing in regards to case ID *** At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their orderWe have also delivered the arrangement to the recipient complimentaryPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have gone ahead and removed the customers email to ensure no more promotional emails are being sentThe customer was very happy with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you