From You Flowers

I did not receive the 15$
gift cardIt's fine I just wanted my money back anywayJust wanted all the facts out thereThanks so much for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I’m writing in regards to case ** ***At this time we have tried to contact this customer in regards to this caseWe have left a message and tried contacting them via email with the delivery confirmation we received from the floristWe have confirmed with the recipients location the order
was delivered yesterday afternoon at approximately 2:p.mPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the senders choice The customer was pleased with this resolutionPlease let
us know if there is anything else we can do regarding this order.Thank you

Complaint* ***
I am rejecting this response because:
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have scheduled his initial arrangement for today and as an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This
arrangement can be delivered on any future date to any recipient of the customer’s choice Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used at anytimeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank
you

I ordered a bouquet of flowers for mothers day for my grandma on Saturday morning, 6/7/16, paid a total of about $for next day shipping, supposed to arrive in mother's day, the 8thIt is now Monday, the 9thThe flowers have not arrived, I've received multiple misleading emails from the company, one saying they've arrived, and one saying they are not sure they have but I will receive an email when they doI have spent two separate times on hold for a total of hour on their "customer service" lineI do not make very much money, and to spend a whopping $and not see any results or consideration I am about to call the CEO and tell them off, call the bank and fight the transaction and demand my money backThis whole experience has been horrendous

I ordered an arrangement for delivery, that had sunflowers and tulips listed as two of the three flowers under "Included" on the product descriptionThe arrangement that was delivered had no tulips or sunflowers, both of which seemed to have been replaced with roses!
When I expressed my disappointment I received a very quick response stating that, "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website." I don't believe that replacing two of the three integral flowers constitutes a "slight substitution"! I had even said in my original mail that I appreciate the seasonality of the products, but that if such significant changes are going to be made, I believe the client should be made aware
I was offered a $gift certificate as an apology, which I declined as it would mean using their service again, which given the way my first order was handled, I think is risky! When I told them this, I received another e-mail saying that they would refund 10% of the cost of the product
Not the type of service delivery I expect from a company that offers "Satisfaction Guaranteed" on their website

Complaint: ***
I am rejecting this response because:Good Morning,This response only further proves the incompetence of From You Flowers, and also, shows I should have written different Revdex.com Complaints. The first section of their response talks about my February order. I called From You Flowers to order Valentine's Day flowers. I ordered white lilies with a red rose, in a mason jar with a red ribbon with a personalized card message. I paid by credit card. I paid for delivery to the recipient's work to be delivered on Valentine's Day, February 14. The arrangement never showed up. I called to ask about the order. They said the local florist messed up and an arrangement would go out the next day. Again, no order showed up. I called again. They said sorry, this one is on us and days later, sent a random arrangement in a cheap vase that was NOTHING like what I originally ordered. The Valentine's Day order arrived on February 19th. This made me look bad, embarrassed the recipient at work and rightfully so, I called to complain. The $came from From You Flowers because they messed up THREE TIMES ON ONE ORDER!!!!!!!!A few weeks later I called to use the $certificate and place another order. I had flowers sent to a relative in hospice care. I asked for a pretty, bright arrangement to include blue flowers, as this was is family members favoritye color. A tiny arrangement with flowers that were near dead arrived in a cheap vase, no personalized card like originally ordered. I called in to ask what went wrong this time, and said I would not waste a $credit on dead flowers, so they gave it back to me, I never asked for it, per From You Flower's response to you. I only referenced the February order to tell them this is TWICE IN A ROW THAT THEY MAJORLY SCREWED UP AND IT IS UNACCEPTABLE!!!!I then figured, I would send something to my niece. She is years old and had surgery. I used the $credit that was reissued and asked for A (as in ONE) FLOWER, a LARGE TEDDY BEAR and a GET WELL BALLOON. They sent my year old niece, in front of my whole family who was at my sister's house, ONE FLOWER, A BEANIE BABY TEDDY BEAR, (SO SMALL!!!!!!) and a HAPPY BIRTHDAY BALLOON! I asked that they resent the arrangement with the proper size teddy bear and a GET WELL BALLOON!!!!!!!!!!!!!!!!!!!!!!!!! They wouldn't do it. They said I complained too much and that I should never order from them again. Each of theses orders has a valid complaint, and I have been nothing but embarrassed in front of the recipients, and spent NUMEROUS HOURS calling From You Flowers and talking to people and getting fake apologies and empty promises. I reject their response because it does NOT SHOW THAT THEY RESOLVED ANYTHING EVER AND ONLY MADE THEMSELVES LOOK WORSE BY ADMITTING ALL OF THEIR FAILURES!!!!!!!!!!!!!!!!!!!!!!! This case is NOT CLOSED, per the response from the company. A closed case is one where both parties leave satisfied, and HOW COULD I BE SATISFIED WITH ALL OF THESE MAJOR ERRORS????
Sincerely,
*** ***

I’m writing in regards to case ID *** At this time we have contacted the potential customer and issued a $gift certificate toward a future order Please let us know if there is anything else we can do regarding this case Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank youTell us why here

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology the arrangement was delivered complimentary The customer wishes no further contact per our call with her Please let us know if there is anything else we
can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer $along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID ***At this time we have called the customer as the order was actually delivered and signed for by the church secretaryThe order was refunded in full, delivered and we issued a $Gift CertificateThank youThank you

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Ordered separate arrangements One was for my boss for her birthday and the other was for my mother for Mother's Day Both were not as pictured online, the arrangement for my boss was literally a third is the size and flowers were half dead, brown and wilted The roses my mother received were already filled opened and brown on edges Would not order from this company again

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a twenty dollar gift cardThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case
Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***