From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.
Thank you

I’m writing in regards to case ID 1[redacted] At this time we have tried to resolve the issues with the customer but have unable to do so. We have delivered two baskets and refunded the order in full. Please let me know if there is anything else we can do to further resolve.  We have removed her...

information per her request from all solicitations. Thank you

This case has been...

completely resolved. We have credited back the customer $26.18 along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Good Afternoon [redacted],   I'm writing to you regarding complaint ID [redacted]. Our customer, Mr. [redacted], placed an order with us back in February. On the day of delivery [redacted] called in letting us know there was an issue with his order. At the time we ended up refunding him back in...

full and allowing the order to still be delivered through the original florist. We also went ahead and set up a complimentary arrangement through another florist. The customer still expressing his dissatisfaction indicated that was not sufficient enough, so we ended up emailing him a $40.00 gift certificate.  A few weeks later Mr. [redacted] ended up placing another order with our company. The following day he called in upset by the delivery that was made and continued to also reference his dissatisfaction with his past order in February. We immediately refunded the customer back in full, in which he was demanding another $40.00 gift certificate. We honored his request for the $40.00 gift certificate and the customer still was unsatisfied. [redacted] let us know he wanted a full refund, the gift certificate and another complimentary arrangement to the recipient.  After honoring all of his request he still continued to want something else done regarding his order back in February, even though this had already been resolved 30 days prior. To ensure the customers satisfaction we went ahead and set up a third complimentary arrangement. During the course of all this the customer had placed another order with our company using his $40.00 gift card. [redacted] called in upset regarding an issue with this order that he placed with the gift certificate. He demanded that our company send out another complimentary arrangement. We let [redacted] know unfortunately we could not send out another one,  We have made numerous attempts to rectify each situation with Mr. [redacted], but he has continuously called in to our company asking for more. At this time Mr. [redacted], has been refunded in full on every order, but did let him know it would probably be best he placed his orders through another company.  We feel as though we have gone above and beyond for this customer, but unfortunately could not make him satisfied. We would like to consider this case closed. Please let me know if there is anything else you would like me to do regarding this case.   Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.Thank you

I placed an order this morning for delivery of a flower for my cousin's birthday across the country. It is her special day and she has Downs Syndrome. The information shared it would have the same day delivery. They were home all day. I received a phone call at 7 pm in the evening from Connecticut leaving a message for me to call about my floral order. I called and was placed on hold twice and then hung up on. When I was able to speak with a representative they were not only flustered but kept placing me on hold to take other calls. She stated the local florist stated they had tried to deliver but the phone number was wrong. She kept asking me to provide the recipient's phone number. When pressed to state what time the order was attempted she would place me back on hold . Finally the phone went dead and I was hung up on. My cousin did not receive her flowers today and I would not have ordered them had I have known. The customer service was untimely and rude. I can understand they are under pressure. I want a full refund but I was hung up on. The flowers won't matter so much tomorrow. If I do not hear back from the company I will follow up with my credit card company.

I ordered same day flowers for my husband who was home sick. I thought it would pick him up. I paid extra for a balloon and same day delivery. The order said "should be delivered by 6pm" residual. I waited and waited nothing, after 6pm I got a confirmation that they were delivered... But to my surprise nothing was delivered I called and was told after being put on hold, that they had to send the delivery notice because the shop was closing and the flowers were out for delivery... This was not remotely true. The flowers never showed up. I called again the next morning, they again put me on hold and said the shop is not open yet to find out what happened could I call back later. So, I called back later and again was told the shop was not open could I call back later. I called one more time, got a nice guy who said he would track down what was going on and call me back he had my number. I waited 2 hours no call, so I called again got a different guy. He said he called the florist but he was out on delivers and couldn't check his records for a couple of hours, could I call back then. Okay enough.... I asked for a refund was told I couldn't have a refund until they could verify with the florist that the flowers were not delivered, but for my trouble they would give me 30% off.. Off of what I didn't get anything, the romantic jesture I had for my Husband was ruined. You can't put a price on that. I just want a refund and 3 days later and nothing. No phone call no flowers and no refund. But they didn't have a problem taking over 50.00 out of my account. These people are theives, and I would never use them again.

From: [redacted] L [redacted]] Sent: Friday, October 02, 2015 11:30 AM To: [redacted] Subject: [redacted] Hi,  I filed a complaint this morning and my requested resolution was a chance to the advertising claims on the website.  I received an email back...

that my complaint had been closed as it was sent for information only.  Can you please clarify how I should submit a complaint that I would like a resolution to?  The claims on the companies websites are inaccurate and should be fixed to protect other consumers. Thanks, [redacted]

We have credited back the customer in the full amount of the order, along with a $10.00 gift card.  At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a...

response back as of today. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case. Tell us why here...

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also completed the delivery as well. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We were able to reach the customer and apologize for the inconvenience that we caused. We have confirmed that her account has been credited back in full. She was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used on a future purchase. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00...

to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case. Thank you

This case has been completely resolved. We have credited the customer back a total of $19.98, along with a $10.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A Supervisor has reached out to the customer and we received an email from him requesting the exact same arrangement be sent with the exact card message.  We did so at his request and the original order was refunded in full. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] 
PS. In fact, the seller's conduct is not satisfactory here. They write that the problem has been "completely resolved." Well, in some sense this is the case, since we managed to recover our money. However, what remains evident is that the company only behaved as it did because it was "caught;" that is, they refunded the money and made a worthless good-will gesture only because we could prove that no flowers of any type had been delivered despite their having charged my credit card for such a delivery.
My feeling is that this company regards this as a cost of continuing to do business in an unethical manner. Based on many reports (Revdex.com and others), their products are often substandard if they arrive at all. I bet that they make money by "making amends" when caught, given that they get away with this behavior so frequently.

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent an email to the customer confirming the refund was processed on our end. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you