Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on January 30, 2015, and followed by a request to cancel the membership on February 9,
Customer satisfaction
is our priority, as a courtesy we have issued a refund of $on February 13, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to remedy the charge against my account.
However, I feel that the structure of the website that adds the free credit tracker trial still needs to be amended so that the individual is not automatically enrolled in the credit tracking service, when their intent of visiting the website was to obtain their credit reportFor example, this could be accomplished by having the user check a box to sign up for the credit tracking service, rather than the box being already checked by default
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Account *** was opened by *** *, whom I stated that I did not know*** * fraudulently used by Debit Card for services from ExperianWhen my father died, his money was put into account with *** *** *** issued me a Debit Card which I never usedI put the card away and it was never used, therefore I never went online to look at the accountOn May 10, I called *** *** about my account and whether I needed to come into the bank because the account should have been frozenIt is then when I found out the Experian has been charging my Debit Card since May I called Experian to cancel the service and also to get reimbursed the moneyExperian has refused to reimburse me the $To resolve this, I should be reimbursed the entire amount because I did not sign up for this service and Experian should be going after *** * for their money.It is Experian's responsibility to verify the person requesting service is using a valid Debit or Credit card.Since I did not sign up for this service, and my debit card was fraudulently used by *** *, I should be reimbursed immediately the $that was charged to my Debit Card
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 3, The membership was not canceled; consequently, you were billed our monthly membership fee on
August 11, 2015, and on or about the 11th of each following month The last billing occurred on July 11, The membership became inactive on November 8, 2016.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 10, Please allow - business days for these funds to process to your credit card account Under Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies To request your free annual report under that law, you must go to www.annualcreditreport.com.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on July 18, 2012, and followed by a request to cancel the membership on December 10, At that time a $refund was
issued
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
Please be advised that the price disclosed when you subscribed was $
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on September 3, 2014, and followed by a request to cancel the membership on October 28, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on November 1, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Experian simply did not provide products as represented in their form letter Specifically, a detailed credit report was not provided I suspect that nearly ten years of mortgage payments and the paid-in-full status of my home in are not reflected accurately by my 'score' alone Experian did provide that After spending several hours talking with Experian Customer Service in the ***, they would do anything in the world EXCEPT provide me with a detailed credit report, even with my $membership. Any payments to Experian going forward will be disputed with my credit card company In fact, for the specific purpose of side-stepping this possibility, I have already requested a new card and number from my issuer to prevent additional fraudulent debits to the account Experian has no authority to collect payment from me going forward Experian is a business with too much power for it's own good with a clear track record of misleading marketing schemes and of cheating consumers like me In response to the last sentence of Experian's form letter, my answer is NO - my expectations have not been met and I do not accept this 'resolution' I refuse the language in that letter, meant only to frustrate someone like me and prevent a typically duped consumer from following up further I do admit and acknowledge there is little doubt Experian is protected legally However, it would be clear to virtually anyone besides their own legal team that Experian fundamentally operates a scam It is especially unfortunate that your advertising misleads and rips off the people who rely on and require the help and assistance they market aggressively.All that was asked for was a detailed copy of my credit report, which Experian claims was provided in their response It was not I wouldn't have minded paying for it, so long as the costs were represented fairly at the beginning of the transaction and/or agreement As a former landlord in ***, I could purchase this information from a third party property manager for $for a potential tenant I will choose that same road to get the information I need.In the meantime, I remain incredibly upset that Experian will continue to exercise without remorse and in broad daylight a fundamental business practice that is outright thievery Unintelligent as my thinking might be, it's such a shame that a company which is virtually household brand like Experian is able to make policy of cheating people and chiseling from the very people who least deserve it It is terribly sad that in this country of laws we should love so much, that we've evolved to become more adept at protecting criminals and bad faith practices of companies like Experian than to reward honest business and fairness
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one-dollar credit report along with a trial membership on February 21, 2017. The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 14, 2017, and for each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your membership was canceled on June 7, 2017. We apologize for any inconvenience or misunderstanding; however, we do not have a record of cancellation prior to this date. We have, as a courtesy, issued a refund of your membership fees totaling $on January 2, 2018. Please allow - business days for these funds to process to the credit card account. Our records also indicate that an additional one-dollar credit report along with a trial membership was ordered on February 21, 2017. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 14, 2017, and for each following month. On August 6, 2017, the benefits of the membership were upgraded to Experian CreditWorksSM Premium and the monthly price increased from $to $24.99. Notifications were sent regarding this change. A welcome email notification was sent to the email address provided at the time of enrollment. Customer satisfaction is our priority. We have issued a refund of $on January 2, for the additional membership. These funds may also take 3-business days to process to your account. In response to this complaint, the additional membership was canceled, effective January 2, 2018.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.Please note that the price disclosed at the time of the enrollments was $21.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total
Our records indicate that you enrolled with CreditCheck(R) Total on October 3, 2014, and followed by a request to cancel the membership on October 14, A welcome email notification was sent
to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 21, 2014. Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Reports and Scores here, you will begin your trial membership in CreditCheck(R)TotalIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 17, 2015. A
welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 20, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding a membership with CreditReport.comTM
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and
internet access to their personal credit reports
Our records indicate that a complimentary Experian(R) Credit Score along with a trial membership in CreditReport.comTM was ordered on October 24, utilizing a Visa Credit Card with the last four digits *** Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on November 2,
Additionally, our records show that you contacted CIC on November 3, 2014, and stated that you are the holder of the VisaIn response, CIC cancelled the membership, issued a refund of $to your Visa Credit Card ending in ***, on November 5,
Our product, which is intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other peopleWhether or not he/she had their permission to access their credit histories
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering process
We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 3, 2014. On March 6, 2018, you reached us and the membership was canceled. We apologize for
any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. Customer satisfaction is our priority. As a courtesy, we issued a refund in the amount of $to you on March 15, 2018. Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the account opened with Experian Credit TrackerSM
Experian Credit TrackerSM does offer a $(dollar), 7-day trial membership in a monthly credit monitoring productOur website describes the offer in detail and the Order FormDetails along with the
terms and conditions of the offer, including billing at the end of the $trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the orderA welcome email notification was sent for each account to the email addresses provided at the time of enrollment
Our records indicate that *** *** and *** *** enrolled with Experian Credit TrackerSM on February 12, The memberships were not cancelled within the $(dollar), 7-day trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on February 19, 2015, for each of their accounts
On February 24, 2015, we received notification from *** *** to cancel the membershipsAs a courtesy, we have issued a refund of the monthly membership fees of $on March 1, 2015, for each accountPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Experian prides itself, claiming their basic credit monitoring service is freeHowever, I am a USSA saving bank memberI've confirmed that the only thing that's free is Experian's use of confusion & pressure ultimately requiring this *** customer - more than their basic serviceExperian's customer service reps are also promoting their upgraded service rather than help you with a basic service glitchI'm not a lawyer, i'm a customer of ***I want a full refund of Experian's price of $19.XX, a corrected credit report ASAP & *** (Experian CSR) fired
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I had signed up for credit monitoring through *** (***) for less than weekThere is no legitimate reason for *** to keep checking my credit (times) over a year period, when I did not maintain a relationship with this company*** was not providing a service to me, as they report, because I was not a customer at the time that they performed numerous inquiries into my credit*** tells me to "read the fine print" that says that they are authorized to access my credit report to perform " services that I ordered." Am I, or any rational person, to believe that *** can access my credit for the rest of my natural life, as many times as they wish, for no apparent reason, even if I do NOT have a service agreement with them and no longer use their services? Perhaps *** (aka Experian) needs to add this information to the fine print with the "service agreement."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***It took filing this complaint to gain the results I had spent much time and efforts trying to resolve with the business before filing this complaint. The business has, since this all took place, released the hold on my credit report and canceled all the itic free trials and programs that they automatically chose to sign me up for
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled in your credit monitoring membership on October 9, On August 1, 2016, the benefits of the membership were upgraded and your monthly price
increased from $to $ Notifications were sent regarding this change This was followed by a request to cancel the membership on January 23, On this date a one month courtesy refund was issued in the amount of $ Customer satisfaction is our priority, as a courtesy we issued an additional refund of $on January 26, in response to a review with the Revdex.com Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com ConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on May 7, 2015, and followed by a request to cancel the membership on the same date
Also in reviewing your customer
file it appears you purchased and viewed your bureau credit report on May 7,
This product is not included in the trial offer and was advertised on the website for a fee in the amount of $39.95.After enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION:
When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 13, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION:
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on January 16, Per your request, your membership has been canceled, effective September 26, 2017. Customer
satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on September 26, 2017. Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused youWe appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation