Experian Consumer Services

We are sorry to read of your dissatisfaction with our responseWe do understand and acknowledge your frustrationWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and membershipsThank you for your understanding in this matter

We are sorry to read of your dissatisfaction with our response.In the interest of resolving this issue to your satisfaction, our customer careagent attempted to call you on June 16, and left a voicemail with theirdirect contact information.We will look forward to the opportunity to hear from you, so that we may fullyaddress your concerns

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM
Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our
offer, the credit card provided was charged our monthly membership fee on May 2, We received notification from you to cancel the membership on May 4, A Welcome email notification was sent to the email address you provided at the time of enrollment
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order
We have, as a courtesy, issued a full refund of the remaining monthly feesPlease Allow - business days for these funds, an amount totaling $26.51, to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.)
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on September 8, We apologize for any inconvenience our hold times caused you We appreciate the time you took to
send us your comments and will take this feedback into consideration as we continue to improve The membership was canceled on September 16, 2017, and no monthly membership fee was billed.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We apologize for any confusion, we have asked the credit bureau (Experian) to mail a credit report to you, they will mail the report to the address on the reportThank you for your feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is an account, however, my bank has resolved the issue and reversed the chargeAgain I ask you to make clear the wording on your siteThanksRegards,
*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** *, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for informing us of your recent experience with ***) TotalWe understand how upsetting a potential credit card fraud situation can be
***), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers
with credit monitoring services and internet access to their personal credit reportsIn addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes
Our records indicate that three complimentary Experian(R) credit reports along with a trial membership in ***(*) Total were ordered on November 5, utilizing a *** *** with the last four digits ***Since the complimentary trial memberships were not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on November 14, on each account.Additionally, our records show that you contacted CIC on March 20, 2015, and stated that you are the holder of the *** Card did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** CardIn response, CIC cancelled the memberships and locked the accounts
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on each of the accounts, totaling $on April 26, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
Thank you for addressing your concerns regarding the FICO Credit Score
FICO Scores are developed by *** *** ***There are many credit score models used in the marketplace, and lenders may use whichever model(s) they preferFICO Scores are used by the majority of lendersThe advantage of FICO Scores is that they can be the same scores used to make many credit granting decisions, no matter which scoring model their lender uses
*** has over million *** members and has given away over million free credit reports with proportionally few complaintsHowever, the people posting to the internet obviously had unfortunate experiences while dealing with our products and/or customer care center
Unfortunately, there are situations where consumers have not sufficiently reviewed the terms of the offer contained in the disclosuresIn such circumstances, CIC makes every effort to accommodate consumer complaints and requests for refunds
We regret these situations occur even occasionally and work hard to maintain a high caliber of service making these situations the exception and not the rule
We apologize for any inconvenience or misunderstanding; however, we are not Experian(R) the credit bureau
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate you contacted us on March 5, 2018, and your membership was cancelled. We apologize for any inconvenience our hold times caused you We appreciate the
time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM?ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal
credit reports.?Our records indicate that a complimentary Experian(R) credit score along with a trial membership in Experian Credit TrackerSM was ordered on November 29, utilizing a Visa with the last four digits ***. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on December 06, 2014.?Additionally, our records show *** *** contacted CIC on December 10, 2014, and request to cancel the membership as the card holder of the VisaIn response, CIC cancelled the membership.?Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 11, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to address your concern regarding the billing of your account
In reviewing our records they indicate that you enrolled with *** on February 2, We also show that on December 10, you contacted us to cancel your membershipOur records also
indicate that you agreed to maintain the membership in response to our retention efforts, in this case a 50% discount for monthsOn April 19, your membership was upgraded to Experian Credit TrackerSMYou contacted us again on April 21, 2015, at which time the membership was cancelled
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
Please be advised that the price disclosed when you subscribed was $
We apologize for any inconvenience or misunderstanding because of our offersAs a courtesy, we have issued a refund of $on April 28, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on December 2, 2014, and followed by a request to cancel the membership on April 10, 2015.
We do not have any record of you requesting cancellation prior to April 10, 2015, however, at time of cancellation, we issued a courtesy refund of $19.95.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on April 19, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $19.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $39.95 charged at the time of your enrollment.Our records indicate that on April 28, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product.
Also in reviewing your customer file it appears you purchased your bureau credit report on April 28, 2015.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATION: When you click the “Get All 3 Scores & All Reports” button, your credit card on file will be charged $39.95 once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableWe issued a credit for $on April 29, 2015. When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your account It is also important to note that this refund should appear on your next credit card statement.In the future we recommend visiting *** which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on September 16, 2012, and followed by a request to cancel the membership on December 23, 2014. Customer
satisfaction is our priority, based on this complaint we have issued a refund of $on December 24, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 31, 2014, and followed by a request to cancel the membership on September 10,
Customer
satisfaction is our priority, as a courtesy we have issued a full refund of $on September 13, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $plus $sales tax for a total of $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. Our records indicate that you ordered a one-dollar credit report along with a trial membership on January 19, 2018. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on January 27, A welcome email notification was sent to the email address you provided at the time of enrollmentOn January 30, you contacted us and the paid benefits were discontinued. In response to your complaint, we canceled all membership benefits on February 7, 2018. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on February 7, 2018. Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on February 28, 2015, and followed by a request to cancel the membership on May 4, At the time of cancellation, a
one month courtesy refund was issued for $to the credit card on fileEmail notifications were sent to the email address you provided at the time of enrollmentAlso in reviewing your customer file it appears you purchased and viewed your bureau credit report. After enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on May 7, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 7th, 2012.We are sorry to hear you experienced difficulties with our phone system In response to
this complaint, we canceled your membership on August 25, After your paid benefits end, you will have access to your Experian(R) report every days via the membership, free of charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 18, A Welcome email notification was sent to the email address you
provided at the time of enrollmentPer your request, your paid benefits will cease, effective September 25, You will continue to have access to your Experian(R) Credit Report and FICO(R) Score, once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their orderAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership You may easily cancel your trial membership online anytime within the trial period without chargeAlso in reviewing your customer file it appears you purchased and viewed your bureau credit report on September 18, At enrollment, you entered your personal information and credit card number After enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to view If, for any reason, we are unable to provide you with this report, we will not charge your credit card Please note this transaction is non-refundableWe have issued a credit for $on September 23, When we issue a credit it can take from - business days for them to post the funds to your accountIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 14, 2017. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 24, 2017, and on or about the 24th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollment. On February 1, 2018, you contacted us and the paid benefits were discontinued. On this date, a refund was issued to you in the amount of $23.57.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued an additional refund totaling $on February 7, 2018. Please allow - business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation