Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTMOur records indicate that you enrolled with CreditReport.comTM on October 05, 2010, and followed by a request to cancel the membership on January 04, At the time of cancellation, a one month
refund was processed in the amount of $plus $sales tax for a total of $To ensure your satisfaction, we have issued an additional refund of $plus $sales tax for a total of $on January 21, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Tell us why here...Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on July 14, 2014, and followed by a request to cancel the membership on December 24, At that time a
$refund was issued
Customer satisfaction is our priority, as a courtesy we have issued a refund of $74.95, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on July 25, On July, 5, you contacted us and the membership was canceled We apologize for any misunderstanding or
inconvenience; however, we do not have a record of a cancellation request prior to this date On July 12, 2017, the membership was reactivated online On September 22, 2017, you contacted us and the membership was canceled On this date, a refund was issued to you in the amount of $29.95.Customer satisfaction is our priority; as a courtesy we have issued an additional refund of $on September 26, Please allow - business days for these funds to process to your credit card account At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate you contacted us on February 12, 2018, and your membership was cancelled. We apologize for any inconvenience our hold times caused you We appreciate
the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Tell us why here...Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on December 11, 2014, and followed by a request to cancel the membership on January 14,
Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 3-business days for these funds to process to your credit card accountIt is also important to note that this refund should reflect on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership feeFor each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The issue of incorrect and misleading information on my credit report was not addressed. This was the problem, not the money.]
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on January 13, 2009. Our records also indicate that on November 15, 2017, you contacted us and the membership was
canceled. On this date, a refund was issued to you in the amount of $19.99. Please allow 3-business days for the funds to process to your account.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on March 12, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on March 21, A welcome email notification was sent to the email address you provided at the time of enrollment On March 24, 2017, you contact us and the membership was canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on March 29, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am trying to work further with Experian Unfortunately, they insist that I take time off of work to resolve this and tomorrow will be the first opportunity that I have to try to do so
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM
Our records indicate that you initially started complimentary membership in Experian CreditWorksSM Basic on August 9, 2016, and upgraded to a paid membershipThe benefits were canceled
within the trial periodSince this date, the membership benefits have been upgraded to paid and canceled or converted to free membership multiple times, most recently a conversion to free membership on March 31,
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial (for $trial offers) or introductory discount period (for the $introductory offers) and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderA welcome email notification is also sent to the email address you provided at the time of enrollment
In accordance with the published terms of our offer, we attempted to bill the credit card provided our monthly membership fee of $on March 30, but were unable to do soPer your request, your benefits have been completely cancelled, immediately effective April 4,
We have, as a courtesy, issued a refund of all membership charges incurred, an amount totaling $on April 4, Please allow - business days for these funds to process to the credit card account
We are not able to delete your entire online account and profile at this timeWe are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting ActOf course, as we realize the sensitive nature of this information, we maintain this data with great care for security and respect for the customer's privacy
We apologize for any inconvenience or misunderstandingWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on March 5, 2018. A welcome email notification was sent to the email
address you provided at the time of enrollmentPer your request, your paid benefits will end, effective March 16, with no monthly billing Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled on February 6, 2014, and followed by a request to cancel the membership with this Revdex.com Complaint dated March 5, 2018. On
April 19, 2015, the benefits of the membership were upgraded. Notifications were sent regarding this change Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 13, 2018. Please allow - business days for these funds to process to your credit card account. Because of the number of reports requested in the membership in the last months, we will not be able to honor any additional refund Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $on December 30, and January 17,

Thank you for writing and expressing your concerns regarding your orders at Freecreditreport.com(R)
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their
personal credit reports
Our website does offer a $dollar 7-day trial membership in a monthly credit monitoring productThe website fully describes the offer and the order form details the terms and conditions, including billing at the end of the $dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order
Our records indicate that on February 7, credit reports were accessed for you and Elizabeth Sharo at Freecreditreport.com(R)On that same date, you each ordered your $FICO(R) Scores with 7-day trial memberships in Experian CreditWorksTMThese were not part of the original free credit report offers, and as such your credit card information was requested at the time of the additional ordersThe memberships were not cancelled within their respective $dollar 7-day trial periodsConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on February 16, 2016, for each of your accounts
It is unfortunate that you had an adverse experience while dealing with Experian CreditWorksTM, we vigilantly strive to provide the highest standards of customer care and satisfaction
As a courtesy, on February 23, 2016, we have issued a full refund of the monthly membership fees in the amount of $Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We apologize for any misunderstanding or inconvenienceConsumerInfo.com(R) and Freecreditreport.com(R) are not affiliated with the annual free credit report programUnder Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companiesTo request your free annual report under that law, you must go to www.annualcreditreport.com
Further, our product is intended and designed only for individual consumers to check their own credit reports and not to obtain credit reports about or on behalf of other people; to access credit histories on another personAs stated in our Terms and Conditions on our website, we use security measures designed to protect the consumer’s privacy and to safeguard our customer’s informationWe employ an authentication process to verify the consumers’ identity for access of their report online
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for your dissatisfaction with our response and appreciate the time you took to send us your comments and suggestionsPlease refer to our previous response regarding your concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, *** ** DID call Experian around Decand stated clearly to cancel the membership, and the reason they didn't keep as record could be that instead of cancelling it, the rep tried to offer *** a better price or better package, etcThat's how they make money and to a person without fluent English, it would be misleading and exhausting.Second, the email associated with the beginning of a membership should have some link to activate it, but not just a notice and take it for granted that a consumer will definitely check & accept it.Third, when *** ** emailed Experian in Mayand talk about this, the reply was simply said that there was no record and will cancel it, it didn't even mention a word about the refund.All of the above, along with the $credit report and tiny "important information" on the website, will absolutely mislead customer and grab their money unknowingly*** ** would have canceled the membership if anyone of the practice above being straight forward and considerate for customers.As the records Experian showed, the membership lasted from Decto May.2016, which is totally months and $359.10($per month)The $difference along with Experian's $239.40, are the same money that Experian misled *** ** and took from her pocket, so again we declined it and request a whole $refund.Last but not lease, we can't see or feel and sincere attitude from the reply, especially stating that the $as a "courtesy"
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I would like to say thank you for the refundI completely appreciate it and am thankful. I do take issue with the response. I have wondered if somehow I missed something that was so obvious that I should have seen that I was joining a monthly membership, so I followed my trail to ask for a $credit report again. I was pages in to the Experian website, having given them a fair amount of information about me and nowhere did it mention a monthly membership. I have attached a copy of the last page. It still say $1.04. it is only after I have given my credit card information, buried in the payment details does it mention I am enrolling in some sort of monthly program and that I have to do something special to unenroll. Folks, this is misleading advertising. If what you are offering is of such value that I would want it, then why aren't you actively marketing it instead burying it in gotcha details. I consider my part in this as resolved - again thank youMy only two choices with the Revdex.com was to accept or reject. I couldn't, in good conscience, just accept and walk away. I will continue to watch your site to determine if you will continue this unethical practice or if you will change. I counted on my ability to trust you as an important watchdog of people's monetary wellbeing. I am embarrassed and disappointed to find out that you are running the type of scheme that I thought you were protecting us from
Regards,
*** ***