Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told all times when I called Experian that this has been mailed and it has not been mailed to me. Something is wrong with their internal process of mailing my protection kit and my credit report. Instead of continuing to do the same process that is NOT working, they now need to try something else. They need to send this by *** or *** and then send me a confirmation that it has been mailed, so it can be tracked.Experian needs to find a solution instead of continuing to rely on a process that clearly is not working
Regards,
*** ***

Thank you for the opportunity to clarify the $charged at the time of your enrollment.Our records indicate that on April 7, you ordered an Experian(R) credit report from *** which enrolls you into our Experian Credit TrackerSM product. Also in
reviewing your customer file it appears you purchased your 3-bureau credit report and FICO(R) Score on April 7, 2015.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableWe issued a credit for $49.95 on April 7, In the future, we recommend visiting *** which allows consumers to request a free credit report once every months from each of the three nationwide consumer credit reporting companies

Thank you for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that you ordered an Experian(R) credit report from ***TM and Free***(R) which enrolls you into the 7-day trial of our monitoring product
The product
that you ordered was a bureau Experian(R) credit report and scoreThis product is not included in the trial offer and is always advertised as for a feeThe price for this product and the accompanying score that you ordered were listed in two places on the order form
We do not normally refund these purchases as they are delivered instantly online at the time of orderAs a courtesy, we have issued a full refund of the purchase price, an amount totaling $on February 20,
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian(R), please call ###-###-####For reports requested under the auspices of FACTA, please go to ***
ConsumerInfo.com(R), Inc., via its websites ***TM and Free***(R), are affiliates of Experian(R) that provides credit monitoring and internet access to the customer’s personal credit reportsWe assist the customer in accessing their credit report online and answer questions regarding our products
We apologize for any inconvenience or misunderstanding; however, we are not Experian(R) the credit bureau
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one dollar credit report along with a trial membership on March 15, 2017. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on March 24, 2017, and on or around the 24th of each subsequent monthA welcome email notification was sent to the email address you provided at the time of enrollmentOur records further indicate, on July 10, 2017, you contacted us to cancel your membership. The membership was immediately cancelled and a refund was issued for $We have, as a courtesy, issued an additional refund totaling $on January 26, 2018. Please allow - business days for these funds to process to the credit card accountAt this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termFurthermore, in regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds. Since your Credit Card Company/Bank has assessed this fee, we recommend that you contact them as it relates to this matter. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you ordered a credit report along with a membership in Experian Credit TrackerSM.  The membership was not cancelled; consequently, in accordance with the...

published terms of our offer, the credit card provided was charged our monthly membership fee on August 28, 2015  We received notification from you to cancel the membership on August 2, 2016.  A welcome email notification was sent to the email address you provided at the time of enrollment.  Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $4.95 for the first month and continued billing of $19.95 for each month thereafter unless and until the customer notifies us of their wish to cancel.  You were also notified of a price increase from $19.95 to $24.99 monthly as of July 27, 2016.  The customer agrees to these terms when submitting their order. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: *Introductory price of $4.95 for your first month of access, then just $19.95 each additional month. Cancel anytime if not satisfied. The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSM.  Your credit card will be charged an introductory rate of $4.95 for the first month of your membership.  After the first month, you will be charged $19.95 for each month you continue your membership.  If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee. Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on August 2, 2016 and $219.45 on August 3, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank
you for writing and expressing your concern regarding your membership with Experian
Credit TrackerSM.Our
records indicate that you enrolled with Experian Credit TrackerSM on October 23, 2015, and followed by a
request to cancel the membership on December 7, 2015.  A Welcome email...

notification was sent to the email
address you provided at the time of enrollment. Also in reviewing your customer file it
appears you purchased and viewed your 3 bureau credit report on October 23,
2015.At the time of cancellation, a refund for the membership
fee was issued for $21.95 and a refund for the 3 bureau report was issued for $39.95.At this
time we would like to express our regret that your experience with Experian
Credit TrackerSM may not have met
your expectation or our standard of excellence. 
We feel it is important to keep the consumer informed regarding the
ordering process.  Our website displays
the following disclosure on our product landing page:Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial
membership in Experian Credit TrackerSM. If you don't cancel your membership
within the 7-day trial period*, you will be billed $21.95 for each month that
you continue your membership. You may cancel your trial membership anytime
within the trial period without charge.At
enrollment, you entered your personal information and credit card number. After
enrollment the following disclosure is displayed on the 3 bureau credit report
order page:PAYMENT INFORMATION Note: Your
credit card will be charged $39.95 once your identity has been confirmed and
your report is ready to view. If, for any reason, we are unable to provide you
with this report, we will not charge your credit card. Please note this
transaction is non-refundable.Customer satisfaction is our priority, as a courtesy we have
issued a refund of $21.95 on December 8, 2015, for the remaining membership
fee. Please allow 3 - 5 business days for these funds to process to your credit
card account.  It is also important to
note that this refund should appear on your next credit card statement.In the future we recommend visiting www.annualcreditreport.com which
allows consumers to request a free credit report, once every 12 months from
each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we
have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I apologize for not reading your last correspondence more thoroughly. I don't know how I skipped over the paragraph about the refund. That's all that I wanted. But I hit reject before I saw that paragraph. Thank you very much for making it right.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 19, 2015, and followed by a request to cancel the membership on February 26, 2015.
At the time of...

cancellation, a one month courtesy refund was issued for $21.95. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that on November 20, 2017, you contacted us to cancel your membership, Per your request, your paid benefits will cease, effective November 28, 2017. We apologize for any...

inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on April 11, 2015, and followed by a request to cancel the membership on April 14, 2015. We apologize, as it appears...

that your membership was not cancelled when you contacted us on April 14, 2015.
You then contacted us again on April 20, 2015 to have the membership cancelled. In response, we immediately cancelled the membership. At that time, there was a full refund issued of the membership fees through the date of the original request to cancel your Experian Credit TrackerSM monitoring membership, an amount of $21.95. It may take 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We apologize for any inconvenience or misunderstanding. In regards to your request for reimbursement of the bank fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds. Since your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ord[redacted]g process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 2, 2017.  In response to your complaint, the membership was canceled on March 15, 2018.  We...

apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve.  As a courtesy, we have issued you a refund of $24.99.  Please allow 3-5 business days for the funds to process to your account.We hope the above information has been helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with [redacted]. Based upon this complaint, we have issued a refund of $11.88. Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this...

refund should appear on your next credit card statement. Please also note that your membership with [redacted] has been cancelled effective August 13, 2015. It is unfortunate that you had such an adverse experience while dealing with [redacted]. We vigilantly strive to provide the highest standards of customer care and satisfaction. Please be assured that we are working hard to resolve the long hold time issues that are affecting our customers and we apologize for any inconvenience this may have caused. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for the opportunity to respond to your concerns regarding CreditCheck(R) Total.Our records indicate that on March 19, 2018, you attempted to enroll with CreditCheck(R) Total twice. During the enrollments, a verification error occurred, and the orders were canceled.We apologize for any...

misunderstanding or inconvenience.  Like many merchants, we run an authorization to check the validity of the card information provided to us before providing services.  This was the case with the referenced $1 charges.  These were not billings, however, and would have dropped off the account automatically within a few days.We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one-dollar credit report along with a trial membership on August 4, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on August 15, 2017, and on September 15, 2017. A welcome email notification was sent to the email address you provided at the time of enrollment.  In response to this complaint, the membership was canceled on September 25, 2017. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued a refund totaling $23.32 ($21.95 plus $1.37 tax) on September 25, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.Please note that the monthly price disclosed to you at the time of your enrollment included applicable tax ($21.95 plus $1.37 tax).We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 15, 2016.  A welcome email notification was sent to the email address you provided at the time of your...

enrollment.  On July 27, 2016, the benefits of your membership were upgraded and the monthly price increased from $21.95 to $24.99.  Notifications were sent to you regarding this change.  On March 13, 2018, the membership was canceled.  We apologize for any misunderstanding; however, we do not have a record of a cancellation request prior to your complaint.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. Customer satisfaction is our priority, as a courtesy we have issued a refund of $49.98 on March 13, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled on January 15, 2009.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your...

comments and will consider this feedback as we continue to improve.  On April 13, 2018, we canceled your membership.  We have also issued a refund to you in the amount of $24.99.  Please allow 3-5 business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with [redacted]. Our records indicate that you enrolled with [redacted], and received a request to cancel the membership on May 6, 2015.  On April 19, 2015 your membership with [redacted] was...

upgraded to Experian Credit TrackerSM. Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.90 on May 8, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged $24.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee. Please be advised that the price disclosed when you subscribed was $9.95.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 17, 2015.  A welcome email notification as sent to you at the email address you provided at the time of...

enrollment.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.  In response to your complaint, we have canceled your membership, effective October 1, 2017.Customer satisfaction is our priority; as a courtesy we have issued a refund of $24.99 on October 1, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditScore.com(R). Our records indicate that you enrolled with CreditScore.com(R) on February 19, 2015, and on April 19, 2015, your membership with CreditScore.com(R) was upgraded to Experian Credit TrackerSM. A...

welcome email notification was sent to the email address you provided at the time of enrollment. Our records also indicate that we received a request to cancel the membership on April 25, 2016.   At time of cancellation, a one month courtesy refund was processed in the amount of $12.95. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $142.45 on April 29, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.