Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate it very much. Thank you Revdex.com and Experian
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to respond to your concerns regarding your membership with Experian CreditWorksSM Premium.Our records indicate that you enrolled in a trial membership with Experian CreditWorksSM Premium on July 22, 2017.On August 3, 2017, our representative called you regarding your...

membership concerns.  She was unable to successfully connect with you or leave a voicemail.  Please feel free to reach out to her for further assistance with your membership.We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with AAA ProtectMyID(R). Our records indicate that you enrolled with AAA ProtectMyID(R) on February 5, 2015, and followed by a request to cancel the membership on October 10, 2017 with this Revdex.com...

complaint.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Customer satisfaction is our priority; as a courtesy we have issued a refund of $89.95 on October 13, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account. At this time, we would like to express our regret that your experience with AAA ProtectMyID(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[they say that I only requested cancellation on December 8th but when I first contacted them asking for a refund for the other months I sent a copy of the email that I have in my sent messages asking for a refund in October. My email sent messages show three emails that I sent requesting cancellation. Even with that proof, they have ignored my request.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thanks for your assistance. This is an excellent service available to consumers. Regards,
[redacted]

Thank you for the opportunity to respond to your concerns.  Our representative reached out to you on February 2, 2017 regarding your refunds.  For any additional assistance needed, please feel free to reach out to her directly.We apologize for any inconvenience or misunderstanding.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Freecreditreport.com(R) on November 10, 2012, and on March 29, 2015, the benefits of the membership were upgraded.  Notifications...

were sent regarding this change.  Per your call on February 28, 2019, your membership was cancelled.   On November 10, 2012, per our retention attempts, you accepted a discount that continued until November 27, 2016.  It is our policy to notify our customers of the discount amount and when the discount will end.  Customer satisfaction is our priority, as a courtesy we have issued a refund of $18.01 on February 28,  2018.    We have also processed a refund of $54.03 on March 9, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order. We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate you enrolled with Experian IdentityWorksSM Premium on [redacted] 19, [redacted]. As for assistance with explaining the changes in your credit score: we are unable to provide...

credit advice, however the membership can help you better understand how the changes you make can impact your FICO® Score. Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report may change often. Differences in your score may be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individual’s credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair [redacted] Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you may have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score may go up, down, or remain constant depending on each factor as well as a unique combination of factors. We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Experian prides itself, claiming their basic credit monitoring service is free. However, I am a USSA saving bank member. I've confirmed that the only thing that's free is Experian's use of confusion & pressure ... ultimately requiring this [redacted] customer - more than their basic service. Experian's customer service reps are also promoting their upgraded service rather than help you with a basic service glitch. I'm not a lawyer, i'm a customer of [redacted]. I want a full refund of Experian's price of $19.XX, a corrected credit report ASAP & [redacted] (Experian CSR) fired.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on October 28, 2015, and followed by a request to cancel the membership on March 24, 2016. At the time of cancellation,...

a one month courtesy refund was issued for $24.95.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $99.80 on March 25, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged $24.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 15, 2015, and followed by a request to cancel the membership on October 27, 2015.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $21.95 plus $1.95 sales tax for a total of $23.90 on October 29, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To have a practice that baits consumers to pay a $1 fee and have that fee increase to $21.99 in 7 days is not acceptable. Think about the service being provided for one minute. How likely is it that a consumer will benefit from a trial period of just 7 days. Most honorable companies offer a much longer trial period allowing the consumer to evaluate the need for a longer subscription. What are chances anyone using a 7 day trial period to Review credit more than once. Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Premium.    We have received your request to cancel your Experian CreditWorksSM Premium membership.  Per your request, we have canceled your membership effective February 21, 2018. ...

Customer satisfaction is our priority, as a courtesy we have issued a refund of $149.94 on February 21, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.  We have received your request to cancel your CreditCheck(R) Total membership and have cancelled the membership effective March 2, 2018. Customer satisfaction is our priority, as a courtesy...

we have issued a refund of $89.85 plus $5.61 sales tax for a total of $95.46 on March 2, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account. Furthermore, we would like to assist with your girlfriend’s cancellation request. Please have her forward the following information to us. a.            Full credit or debit card number being billed b.            Bank statement showing the charges from our company c.            Membership ID Please fax any supporting documents to:  (885) 829-9851 ATTN: Experian Consumer Affairs (Complaint ID: [redacted]) Or, she can mail to: PO Box 2390 Allen, TX 75013 We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?. Our records indicate that you enrolled with Experian Credit Tracker? on August 3, 2015, followed by a request to cancel the membership on August 28, 2016.  A Welcome email notification was...

sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.95 plus sales tax of $.91 making a total refund of $25.86 on August 28, 2016.  Your bank has collected a chargeback in the amount of $99.80 plus sales tax of $3.64 making a total chargeback of $103.44 on August 29, 2016.  Additionally, we have processed a refund of 174.65 with sales tax of $6.37 for a total of $181.02 refund on August 29, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM.  If you don't cancel your membership within the 7-day trial period**, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge. The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $24.95 plus $0.91 sales tax for a total of $25.86/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.   Our records indicate that on December 28, 2017, you enrolled in a membership with CreditCheck Total on a one-dollar trial basis. A welcome email notification was sent to the email address...

you provided at the time of enrollment. You contacted us on January 4, 2018, at which time your membership was cancelled, to be effective January 7, 2018. Consequently, in accordance with the published terms of our offer, the credit card provided was not charged our monthly membership fee.   Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The consumer agrees to these terms when submitting their order.    In response to your Revdex.com complaint, your membership was immediately cancelled on January 5, 2018.   We apologize for any inconvenience our hold times may have caused, and appreciate the time you took to send us feedback regarding our product and website.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total
Our records indicate that you enrolled with CreditCheck(R) Total on December 09, 2015, and followed by a request to cancel the membership on December 29, 2015. A Welcome email notification was...

sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $30.95 on January 5, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 3-Bureau Credit Report & FICO® Scores, you will begin your 7-day trial membership in CreditCheck® Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership.Our records indicate that you enrolled with Experian IdentityWorksSM Premium on July 8, 2017.  The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card...

provided was charged our monthly membership fee on August 8, 2017 and on September 8, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment.  On December 5, 2017, the paid benefits were canceled and the membership converted to our free membership, Experian CreditWorksSM Basic.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  After doing a detailed search with the information you provided, we were unable to locate the referenced charges. To conduct an additional search, we request that you provide us with the credit or debit card number being billed and a bank or credit card statement showing charges from our company.Please fax any supporting documents to Experian Consumer Affairs at (855) 829-9851, or mail to Experian Consumer Affairs, PO Box 2390, Allen, TX 75013.We look forward to hearing from you with the information above.