Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.  Our records indicate that you enrolled with Experian Credit TrackerSM on April 27, 2017 for an introductory rate of $4.95.  The membership was not cancelled within the introductory...

period.  Consequently, in accordance with the published terms of our offer, the card provided was charged our monthly membership fee of $19.95 on May 27, 2017 and on or around the 27th of each subsequent month. A welcome email notification was sent to the email address you provided at the time of enrollment. Our records further indicate you contacted us on November 18, 2017, and your memberships was cancelled.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep our customers informed.  The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal fee. Renewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membership. We apologize for any misunderstanding or inconvenience.  We have, as a courtesy, issued a refund totaling $124.65 on November 21, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 1, 2015, and followed by a request to cancel the membership on July 8, 2015. At the time of cancellation, a one...

month courtesy refund was issued for $21.95 to the credit card on file. Email notifications were sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $43.90 on July 10, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with [redacted]) on July 8, 2013, and followed by a request to cancel the membership on September 16, 2015. At the time of cancellation,...

a one month courtesy refund was issued for $19.99.
On March 29, 2015 your membership with [redacted] was upgraded to Experian Credit TrackerSM.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $19.99.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $219.89 on September 17, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 29, 2015.  A welcome email notification was sent to the email address you provided at the time of enrollment....

 The membership was not canceled within the trial period.  Consequently, the card provided was charged our monthly membership fee on July 7, 2016, and on our about the 7th of each following month.  On August 7, 2016 the price of the membership increased from $23.90 ($21.95 plus $1.95 tax) to $27.21 ($24.99 plus $2.22 tax). Notifications were sent regarding this change.  This was followed by a request to cancel the membership on November 12, 2016.  A one month courtesy refund was issued in the amount of $27.21 ($24.99 plus $2.22 tax) at the time of cancellation.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $250.57 plus $22.26 sales tax for a total of $272.83 on November 15, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We appreciate the time you took to send us your comments.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a onedollar credit report along with a trial membership on October 5, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on October 14, 2016, and on or about the 14th of each following month.  A welcome email notification was sent to the email address you provided at the time of enrollment.  On February 19, 2017, you contacted us and the membership was canceled.  On this date a refund was issued in the amount of $23.32 ($21.95 plus $1.37 tax).Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $93.28 ($87.80 plus $$5.48 tax) on February 27, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.
Our records indicate that you enrolled with CreditReport.comTM on March 26, 2015, and followed by a request to cancel the membership on June 15, 2015. At the time of cancellation, a one month...

courtesy refund was issued for $24.95 to the credit card on file.
On April 19, 2015 your membership with CreditReport.comTM was upgraded to Experian Credit TrackerSM. Email notifications were sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $74.85 on July 20, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 Credit Report and FICO® Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolv your company if fraud and should not be in business. I’m not the only person you do this too. Thanks for the 29.99 back but who pays for all the lost time I missed from work trying to reach out to your company?  Your a joke!!!  Horrible business practices.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on March 25, 2015, and followed by a request to cancel the membership on April 24, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 6, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 25, 2017.  A welcome email notification was sent to the email address you...

provided at the time of enrollment. Per your phone request, your paid benefits ceased, effective September 28, 2017. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. As for your request for additional compensation, we must respectively decline. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for
writing and expressing your concern regarding your membership with Experian
Credit TrackerSM.Our records indicate that you enrolled with Experian Credit
TrackerSM on August 11, 2015, and followed by a request to cancel the
membership on November 2, 2015.  A Welcome email...

notification was sent to the email
address you provided at the time of enrollment.Customer
satisfaction is our priority, as a courtesy we have issued a refund of $21.95 plus
tax of $1.89 on November 2, 2015 and $44.90 plus tax of $3.78 on November 3,
2015.  Please allow 3 - 5 business days
for these funds to process to your credit card account.  It is also important to note that this refund
should appear on your next credit card statement.At this time we
would like to express our regret that your experience with Experian Credit
TrackerSM may not have met your
expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the
ordering process.  Our website displays
the following disclosure on our product landing page:Important
information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial
membership in Experian Credit TrackerSM. If you don't cancel your membership
within the 7-day trial period*, you will be billed $21.95 for each month that
you continue your membership. You may cancel your trial membership anytime
within the trial period without charge.We strive for
exceptional customer satisfaction and hope we have addressed your area of
concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Hello! I just spoke with the bank and they assured me that this issue will be resolved. Thank you very much for your assistance. Sincerely, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one dollar credit report along with a trial membership.  The membership was not cancelled; consequently, in accordance with the published terms...

of our offer, the credit card provided was charged our monthly membership fee on June 6, 2016.  A Welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective July 5, 2016.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued a refund totaling $21.95 on June 15, 2016.  Please Allow 3 - 5 business days for these funds to process to the credit card account, (It is also important to note that this refund should appear on your next credit card statement).At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $1 Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why here...Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on April 30, 2015, and followed by a request to cancel the membership on June 8, 2015. Email...

notifications were sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $43.90 on June 11, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, access to your credit report as well as credit monitoring alerts which were updated daily.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on April 6, 2016, and followed by a request to cancel the membership on April 16, 2016.   The membership was reactivated...

on April 16, 2016 and cancelled again on August 3, 2016.  A welcome email notification was sent to the email address you provided at the time of your enrollments. Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on August 3, 2016 and $89.85 on August 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO® Scores, you will begin your 7-day trial membership in CreditCheck® Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on March 9, 2015, and followed by a request to cancel the membership on October 9, 2015. At the time of cancellation, a...

one month courtesy refund was issued for $21.95 to the credit card on file.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $131.70 on October 28, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Of note, I did NOT receive any of their emails telling me about the membership as they mentioned, and did NOT have anything to do with upgrading my account for a higher charge in the summer of 2016 as they noted. I did receive my original credit score via email from Experian, so I doubt that my email filter was marking things as spam since I did receive other messages from them unrelated to the membership/charge. However, since they are willing to give a full refund, I do find this acceptable.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one dollar credit report along with a trial membership on October 10, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on October 17, 2016.  This was followed by a request to cancel the membership on October 19, 2016.  A welcome email notification was sent to the email address you provided at the time of enrollment. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue.  The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $21.95 on October 20, 2016.  Please Allow 3 - 5 business days for these funds to process to the credit card account. At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM.  If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership.  You may easily cancel your trial membership online anytime within the trial period without charge. The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $1 Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSM.  You may cancel your trial membership at any time within 7 days without charge.  If you decide not to cancel, your membership will continue and you will be billed for just $21.95 for each month that you continue your membership.  You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee. In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Dear Revdex.com:2/006 Fax ServerP.O. Box 1240Allen, IX75013-1240(1) 866 924 0017 Twww.experian.comComplaint ID # [redacted]Our office recently received your correspondence regarding the above referenced consumer'scomplaint.This complaint is handled in a different Experian office and we...

have forwarded your correspondenceto the following division for review and response.Experian Consumer Services.PO Box 2390Allen, TX 75013Toll Free Telephone: 877-297-7790Because we are unable to assist with this issue, it is recommended that the consumer contactExperian Consumer Services directly.Thank you for allowing me to assist you in this matter.