Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 11, 2015, and followed by a request to cancel the membership on April 18, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.Also in reviewing your customer file it appears you purchased and viewed your 3 bureau credit report on April 11, 2015. This product is not included in the trial offer and is always advertised as for fee. After enrollment the following disclosure is displayed on the 3 bureau credit report order page:PAYMENT INFORMATION: When you click the “Get All 3 Scores & All 3 Reports” button, your credit card on file will be charged $39.95 once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is nonrefundableWe apologize for any misunderstanding or inconvenience. To ensure your satisfaction, we have issued a refund of $61.90 on April 23, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 21, 2014, and followed by a request to cancel the membership on December 05, 2014. A welcome email notification...

was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $39.90 on December 8, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled with FreeCreditReport.com(R) on October 6, 2011, and on March 29, 2015, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSM.  On May 1, 2017, you contacted us...

and the paid membership was canceled.On October 7, 2017, our representative reached out to you via phone and located a membership for Experian Credit TrackerSM for your husband that was started on April 26, 2015.  On October 7, 2017, the membership was canceled. A refund was issued to you in the amount of $124.95.  Please allow 3-5 business days for these funds to process to your account.  We feel it is important to keep our consumers informed during the enrollment process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unacceptable canned response.  I read the previous message.  Directing me to reread will not resolve this situation.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. In reviewing our records, they indicate that you enrolled with Experian Credit TrackerSM on February 4, 2017.  We also show on that same date you contacted us and agreed to maintain the...

membership in response to our retention efforts, in this case 50% off for 12 months. The discounted rate expired on March 2, 2018.  Furthermore, in response to this complaint, on March 15, 2018, the membership was canceled effective immediately. A cancellation email notification was sent to the email address you provided at the time of enrollment. We apologize for any inconvenience or misunderstanding because of our offers.  As a courtesy, we have issued a refund of $17.99 on March 15, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. We hope the above information is helpful to you in considering this matter.

Thank you for informing us of your recent experience with Experian Credit TrackerSM.
ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit...

reports.
Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billing. The consumer agrees to these terms when submitting his/her order.
Our records indicate that you enrolled with Experian Credit TrackerSM on August 22, 2013. In accordance with the published terms of our offer, the credit card provided was charged a discounted monthly membership fee of $9.97 on August 29, 2013, and on or about the same date each subsequent month.
It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSM. We vigilantly strive to provide the highest standards of customer care and satisfaction.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, credit monitoring alerts which were updated daily.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $59.85 on January 6, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you ordered a one dollar credit report along with a trial membership. A welcome email notification was sent to the email address you provided at the time of...

enrollment. The membership was not cancelled within the 7 day trial period, consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 27, 2013 and on or about the 27th of each subsequent month. We received notification from you to cancel the membership on July 27, 2016.
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The consumer agrees to these terms when submitting their order.
At time of cancellation, a one month courtesy refund was processed in the amount of $24.99.
As a courtesy, we have issued a full refund of the remaining monthly fees on August 1, 2016. Please Allow 3 - 5 business days for these funds, an amount totaling $807.95, to process to the credit card account on file.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian(R), please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concern regarding the billing of your Experian Credit TrackerSM credit monitoring account. Experian Credit TrackerSM does offer a one dollar 7-day trial membership to our credit monitoring product. Our records indicate that you enrolled with Experian Credit TrackerSM...

on June 14, 2016.  As a returning member, and in accordance with the published terms of our offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel, the credit card provided was charged the monthly membership fee of $21.95.  We then, received notification from you to cancel the membership on August 4, 2016.  A welcome email notification was sent to the email address you provided at the time of enrollment. We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM.  If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership.  You may cancel your trial membership any time within the trial period without charge. As a courtesy, we have issued a refund of $43.90 on August 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 4, 2015, and followed by a request to cancel the membership on August 12, 2015. A...

welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on August 20, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on December 2, 2014, and followed by a request to cancel the membership on December 11, 2014. A welcome email...

notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $155.40.

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on February 20, 2018.  The membership was not canceled within the trial period; consequently, you were billed our...

monthly membership fee on March 2, 2018.  In response to your complaint, the membership was canceled on March 14, 2018.We issued a refund to you in the amount of $29.95 on March 14, 2018.  Please allow 3-5 business days for the funds to process to your account.We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one-dollar credit report along with a trial membership on April 9, 2017.  The membership was not cancelled; consequently, in accordance...

with the published terms of our offer, the credit card provided was charged our monthly membership fee on April 18, 2017, and on or about the 18th of each following month. A welcome email notification was sent to the email address you provided at the time of enrollment.  On August 5, 2017, the benefits of the membership were upgraded to our Experian CreditWorksSM Premium membership and the monthly price increased from $21.95 to $24.99.  Notifications were sent regarding this change.  Our records further indicate that multiple credit reports were ordered through the membership, including on May 7, 2017, June 18, 2017, July 30, 2017, and October 3, 2017.  On October 31, 2017, the paid benefits of the membership were discontinued.  A refund was issued to you on November 2, 2017 in the amount of $24.99.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $49.98 on November 7, 2017.  Please allow 3-5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page.  Please note that the price disclosed to you at the time of your enrollment was $21.95/month.IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $24.99 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

here is my credit card number [redacted] my name is  [redacted]   please let me know what else you need thank you [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for informing us of your recent experience with Experian Credit TrackerSM. We understand how upsetting a potential credit card fraud situation can be.
ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides...

consumers with credit monitoring and internet access to their personal credit reports.
Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on December 11, 2015, utilizing an [redacted] with the last four digits [redacted]. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on December 23, 2015 and twice on April 8, 2016.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $74.85 on April 11, 2016 and locked the account. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $74.85 on April 11, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We hope the above information is helpful to you in considering this matter.

Thank you for sending in your concern.  We comply with our privacy policy posted on online on our website.  At the time of your order you opted in to receive emails. We have gone ahead and opted you out so that you will no longer receive emails from our company. Thank you for your understanding in this matter.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorks?.   Our records indicate that you ordered a one dollar credit report along with a trial membership on August 17, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on August 26, 2016.  A Welcome email notification was sent to the email address you provided at the time of enrollment. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue.  The consumer agrees to these terms when submitting their order.   We have, as a courtesy, issued a refund totaling $21.95 on September 12, 2016 and at this time the membership was cancelled.  Please Allow 3 - 5 business days for these funds to process to the credit card account. At this time we would like to express our regret that your experience with Experian CreditWorks? may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorks?.  If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership.  You may easily cancel your trial membership online anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R). Our records indicate that you enrolled with Freecreditreport.com(R) on November 19, 2014 and followed by a request to cancel the membership on November 28, 2014.  Customer satisfaction is...

our priority, as a courtesy we have issued a refund of $14.99 on December 2, 2014  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on September 30, 2014, and followed by a request to cancel the membership on August 11, 2016.  A Welcome email...

notification was sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on August 11, 2016 and $219.45 on August 12, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM.  If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership.  You may cancel your trial membership any time within the trial period without charge. Please be advised that the price of your membership was $19.95 when you enrolled and increased to $24.99 effective August 3, 2016.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).Our records indicate that you enrolled with Freecreditreport.com(R) on September 4, 2014, and followed by a request to cancel the membership on February 2, 2015.  At the time...

of cancellation, a one month courtesy refund was issued for $17.99 plus $1.55 sales tax for a total of $19.54.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $71.96 plus $6.21 sales tax for a total of $78.17 on February 3, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $17.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.