Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.
Our records indicate that you enrolled with CreditReport.comTM on February 3, 2015, and followed by a request to cancel the membership on February 18, 2015.A welcome email notification was sent to...

the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on February 25, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Our product, which is intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other people. Whether or not he/she had their permission to access their credit histories, to do so though our service would constitute fraud.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be accepted.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am still upset and dissatisfied by the company's horrible business practice and that they are able to continue to operate. I however will accept the funds and not ask to push the issue further. Thank you very much for your intervention with Experian and I hope you make it more known that you are a source to use if this were to happen to someone else. I was lucky that I was able to find someone to direct me your way.  
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on June 2, 2013, and followed by a request to cancel the membership with this complaint.  On July 25, 2016, the...

benefits of the membership were upgraded and the monthly price increased from $19.95 to $24.99.  Notifications were sent regarding this change. Customer satisfaction is our priority, as a courtesy we have issued a refund of $49.98 on September 12, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on February 7, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on February 15, 2017 and March 15, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment.  On March 15, 2017, you contacted us and the membership was canceled.  On this date a refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $21.95 on March 20, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that [redacted] enrolled with Experian Credit TrackerSM on March 25, 2015. The membership was not cancelled within the trial period.  Consequently, in accordance...

with the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95 on April 1, 2015. On April 22, 2015, we received notification to cancel the membership via our voice response unit. Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 8, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:       Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I accept the refund from Experian but it is not sufficient to cover all the charges made by Experian which amounted to $21.95 times 12  which equals $263.40. My bank has now cancelled the credit card in question as on the one occasion that I spoke to somebody from Experian they gave me a name for said account which was not mine. The name was Christopher C.  I have no knowledge of this person. When I told my bank the card was immediately cancelled by my bank.  At no time did I ever agree in any way to sign up for any Experian account other than a totally free account which was offered through my [redacted] The Experian representative that I spoke to finally also told me that I had only a free account.Also the many attempts to reach Experian and discuss this issue is totally unacceptable.  Each time I tried to contact Experian I was left on hold for 3 hours or more and then disconnected.  This happened each and every time I called apart from the one short conversation that I had before I was again disconnected..I am not the only person this happens to.  If you search Experian account on the web it is full of people saying exactly what I have told you.  Being put on hold for hours on end and then getting disconnected. Consequently these issues never get resolved for the consumer. It is dreadful business practice and designed to deter people from contacting Experian for resolution. When 
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on March 10, 2015, and followed by a request to cancel the membership on March 24, 2015.
Customer satisfaction is our...

priority, as a courtesy we have issued a refund of $21.95 plus $1.89 sales tax for a total of $23.84 on March 24, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 CreditReport & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for the opportunity
to clarify the $39.95 charged at the
time of your enrollment.Our records indicate that on November 24, 2015 you ordered an
Experian(R) credit report from Experian
Credit TrackerSM  which enrolls you
into the 7-day trial of our monitoring product.  Also in...

reviewing your
customer file it appears you purchased and viewed your 3 bureau credit report
on November 24, 2015.At enrollment, you entered
your personal information and credit card number. After enrollment the
following disclosure is displayed on the 3 bureau credit report order page:PAYMENT INFORMATION Note: Your credit
card will be charged $39.95 once your identity has been confirmed and your
report is ready to view. If, for any reason, we are unable to provide you with
this report, we will not charge your credit card. Please note this
transaction is non-refundable. We have issued a credit for $39.95 on November 25, 2015. When we issue a credit it takes 24 hours to post
to your financial institution, however it can take from 3 - 5 days for them to
post the funds to your account. It is also important to note that this refund
should appear on your next credit card statement.We appreciate the time you
took to send us your comments and suggestions. 
We value the input from our customers, and assure you we will give
serious consideration to the issues you presented to us.  It is through information provided by
customers as you that we are able to improve our products and memberships.We hope the above information
is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
There's just one problem with this this narrative that was put out.  I never placed the order.  Not even for a trial membership.  I have capital one and can look at my credit for free any time I please.  The rep at the credit company assured me that the account was never used, and I wasn't aware of the account until I called my card company and asked what that charge was at the time thinking it was a one time charge, that when I was informed it was being billed monthly and who it was from.  I changed my card to stop these charges because they were not authorized by me nor did I set up and account for even a trial membership. .  So, who buys a product for hundreds of dollars and never uses it, not me. Who sets up an account and doesn't know the account number, know it exists, or know an email address attached to it.  Not me. They owe me a refund for the full amount the charged me and this is pretty much fraud.  I had to get a new card last month to stop the charges.  Does that sound like someone who ordered a product?  BTW, no such refund was sent to my card, because they no longer have my card number and I would never give it to them for this fiasco to start all over again.  They also never emailed me.  I told this rep I haven't had a Yahoo account since the breech way back when and she told me she would send m confirmation to the email address on file, duh, I just told her that account was hacked along with everyone else's years ago and I haven't used it since.  This isn't rocket science.  They made a mistake this isn't one me this is on them.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 6, 2015, and followed by a request to cancel the membership on April 14, 2015.  A...

welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $22.95 on April 18, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for notifying us regarding the cancellation of your Experian Credit TrackerSM membership. We have researched your account and there is no record of you requesting cancellation prior to being charged the membership fee.  Our records indicate that you enrolled with...

Experian Credit TrackerSM on May 5, 2014, and followed by a request to cancel the membership on July 20, 2015.  A welcome email notification was sent to the email address you provided at the time of enrollment.We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.Please be advised that the price disclosed when you subscribed was $19.95.At the time of cancellation, a one month courtesy refund of $19.95 was issued. Furthermore, as a courtesy and based upon your request, we have issued an additional refund of $279.30 on July 25, 2015.  Please allow 3-5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concerns. After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. In order to better assist us in locating an account, we are in need of additional information.   We would...

appreciate if you can provide us with the following: a.     Full credit card number being billed b.     Bank statement indicating card being billed c.     Membership ID Please fax any supporting documents to:  [redacted] ATTN: Experian Consumer Affairs (Complaint ID: [redacted]) Or, you can mail to: [redacted]
[redacted] Our customers are very important to us and we look forward to hearing from you with the information requested above. Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company. Thank you for your understanding and cooperation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 29, 2015, and followed by a request to cancel the membership on February 19, 2016. Email notifications were...

sent to the email address you provided at the time of enrollment.  Customer satisfaction is our priority, as a courtesy we have issued a refund of $66.85 plus on February 23, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; Please understand that not every consumer is guaranteed online access to their credit report; that is why we also offer the option of writing in or calling in to request your credit report.
For additional assistance, you may call the toll free telephone number, 888-397-[redacted], to obtain a report directly from Experian, or write to Experian at P.O. Box 9701, Allen, TX 75013. For more information regarding your credit and frequently asked questions, you may visit: http://www.experian.com/blogs/ask-experian.
ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus.  Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 17, 2017.  The membership was not cancelled; consequently, in...

accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 28, 2017, and on or around the 28th of each following month.  A welcome email notification was sent to the email address you provided at the time of enrollment.  On December 15, 2017, you contacted us and the membership was canceled.  On this date, a refund was issued to you in the amount of $21.95.  Please allow 3-5 business days for the funds to process to your account.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  On December 18, 2017, your financial institution collected funds on your behalf in the amount of $43.90.  For additional information on these funds, please contact your card issuer.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for your inquiry regarding the advertisement you received from [redacted].
We take the improper and unauthorized promotion of our products and services very seriously and actively investigate scenarios such as this.
However, the advertisement you replied to (and the subsequent...

e-mail sent by a third party) were not authorized by ConsumerInfo.com, Inc.
Our records indicate that you enrolled with CreditReport.comTM on September 8, 2014, and followed by a request to cancel the membership on September 21, 2014. 
To ensure your satisfaction, we have issued a refund of $30.95 on September 24, 2014. Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
 
Please accept our apologies for the inconvenience this may have caused.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on December 11, 2014, and followed by a request to cancel the membership on January 14, 2015.  Customer...

satisfaction is our priority, as a courtesy we have issued a refund of $14.95 on January 16, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: (REPLACE FROM APPLICABLE WEBSITE) When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $239.40.

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.
Our records indicate that you enrolled with CreditReport.comTM on September 29, 2014, and followed by a request to cancel the membership on October 10, 2014. A welcome email notification was sent...

to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on October 15, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.