Experian Consumer Services

Thank
you for writing and expressing your concerns.Our
records indicate that you enrolled with [redacted] & ID Monitor on
September 22, 2015 through a [redacted] site.  In compliance with the FCRA, our name was
added to the list of recent inquiries your credit report. ...

Please be assured, since the report was
provided for your own personal use, the inquiry that appears on his/her credit report
is listed as a promotional or “soft inquiry.” 
This means that an inquiry from ConsumerInfo.com(R) has no effect your
credit rating.If
you feel this is fraud, we advise you to contact the credit bureaus directly.We strive for exceptional customer satisfaction and hope we
have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Premium.  We have received your request to cancel your Experian CreditWorksSM Premium membership and have cancelled the membership effective September 21, 2017. We apologize for any...

inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on July 27, 2015 and followed by a request to cancel the membership on August 6, 2015.
Customer satisfaction is our...

priority, as a courtesy we have issued a refund of $21.95 on August 11, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM. We vigilantly strive to provide the highest standards of customer care and satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 22, 2016.  On July 27, 2016, the benefits of the membership were upgraded and the price increased from $21.95...

to $24.99. Notifications were sent regarding this change.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We apologize for any misunderstanding or inconvenience.  In response to this complaint, we canceled your membership, effective February 3, 2017.Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on February 3, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We comply with our privacy policy posted on online on our website.  At the time of your order you opted in to receive emails. We have opted you out so that you will no longer receive emails from our company.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

I will fax information to Experian today at the fax number that was given.  I will place the complaint number on all records.  Thank you.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 11, 2015, and followed by a request to cancel the membership on June 21, 2015.  A welcome...

email notification was sent to the email address you provided at the time of enrollment.We apologize for any inconvenience or misunderstanding, however, our records show that your bank has recovered the fees for you, an amount totaling $23.90, as of June 24, 2015. We are therefore unable to refund the monies, as you have already received them back.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We include a similar disclosure immediately prior to placing the order where we state the following:PAYMENT INFORMATIONWhen you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95 plus $1.95 sales tax for a total of $23.90/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 6, 2015, and followed by a request to cancel the membership on April 15, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on April 23, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus.  Our records indicate that you ordered a one dollar credit report along with a trial membership on November 29, 2017.  The membership was not cancelled; consequently, in accordance...

with the published terms of our offer, the credit card provided was charged our monthly membership fee on December 8, 2017, and on or around the 8th of each subsequent month. A welcome email notification was sent to the email address you provided at the time of enrollment. Our records further indicate, on January 26, 2017, you contacted us and the paid benefits of the membership were discontinued. In response to this complaint, on February 7, 2018, the membership was completely canceled, effective immediately. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $43.90 on February 7, 2018.  Please allow 3 - 5 business days for these funds to process to the credit card account. At this time we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence.  We feel it is important to keep our customers informed.  The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within 7 days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership term. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have been credited for all chargesThank you for your assistance.Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on July 25, 2017.  A welcome email notification was sent to the email address you provided at the time of your enrollment. ...

The membership was not canceled within the trial period; consequently, the card on file was billed our monthly membership fee on August 4, 2017, and on or about the 4th of each following month.Our records also indicate that you enrolled with our free credit monitoring membership, Experian CreditWorksSM Basic, on June 9, 2016.  On September 8, 2017, this membership was canceled online.  On December 4, 2017, you contacted us and the CreditCheck(R) Total membership was also canceled.  On this date, a refund was issued to you in the amount of $89.85.Customer satisfaction is our priority; as a courtesy we have issued an additional refund of $59.90 on December 6, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION  When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a free credit report membership on November 22, 2016.  A welcome email notification was sent to the email address you provided at the time of...

enrollment. Per your request, we have adjusted your benefits to include the following at no cost to you: A new Experian(R) Credit Report and FICO(R) Score every 30 days.  Your next report is available on January 17, 2017. Experian(R) Credit Monitoring Alerts Customer Care agents who can handle requests related to your membership and answer general questions about your report For log in assistance and additional questions, you can contact one of our Customer Care representatives at 1-866-617-1894, Monday-Friday from 6 a.m. to 6 p.m. PST or Saturday & Sunday from 8 a.m. to 5 p.m. PST. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerTM.Our records indicate that you enrolled with Experian Credit TrackerTM on January 21, 2015, and followed by a request to cancel the membership on January 30, 2015.  Customer satisfaction is...

our priority, as a courtesy we have issued a refund of $21.95 on January 31, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.Credit score calculated based on FICO Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8, or another type of credit score altogether. Learn More. We apologize for any misunderstanding or inconvenience.  As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws.  To submit a request under the FCRA via Experian(R), please call ###-###-####.  For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one-dollar credit report along with a trial membership on October 13, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on October 24, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment. Per your written request, your benefits have ended on November 7, 2017. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $21.95 on October 31, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R). Our records indicate that you enrolled with ProtectMyID(R) on December 3, 2014. In response to this complaint, on February 22, 2018, the membership was canceled, effective immediately.   ...

Customer satisfaction is our priority, as a courtesy we have issued a refund of $99.95 on February 22, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with ProtectMyID(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep our customers informed.  The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal fee. Renewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membership. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with Experian CreditWorksSM Premium. ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal...

credit reports. Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian CreditWorksSM Premium, was ordered on September 22, 2017, utilizing a [redacted] Card with the last four digits 3943.  Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on October 22, 2017. In response to this complaint, on October 26, 2017 the membership was completely canceled, effective immediately. Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on October 27, 2017. Please allow 3 - 5 business days for these funds to process to your credit card account.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on December 1, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on December 10, 2016, and on January 10, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective February 9, 2017.  You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. On January 10, 2017, our records indicate that you contacted us and a refund was issued in the amount of $21.95.  We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $22.95 on January 13, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I reported to the Revdex.com is because I didn't wait until the last minute to cancel, and because of the incompetent employee who didn't know how to cancel an account, I am being punished. You are correct only in the aspect that if I would have waited until the last minute to cancel and the charge and I crossed paths. BUT, I did not wait until the last minute and my account was SUPPOSED to be closed 4 days prior to a charge being made! Instead, your company charged me $21.95 (4 days later) and YOUR COMPANY caused a $35 charge to my account. I really don't care if you have to deduct your employees pay check, you know yhe one that told me on 4/14 that my account was cancelled?) But, that is where my dispute is with your shotty business arrangements. I have received the $21.95 but, that is hardly the point now is it??
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on July 15, 2016.  The membership was not cancelled; consequently, in accordance with the...

published terms of our offer, the credit card provided was charged our monthly membership fee on July 28, 2016. A Welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits ended. You now have access to your Experian(R) credit report and FICO(R)Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We issued a refund totaling $21.95 on August 29, 2016.  An additional refund of $1 was also issued on August 29, 2016.  Please Allow 3 - 5 business days for these funds to process to the credit card account.  We apologize for any misunderstanding or inconvenience.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $1 Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).
Our records indicate that you enrolled with Freecreditreport.com(R) on April 5, 2014, and followed by a request to cancel the membership on November 12, 2014. We do not have...

any record of you requesting cancellation.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $25.98. Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit
card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. 
Our website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R). If you don't cancel your membership within the 7-day trial period**, you will be billed $12.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concerns regarding our website; we understand how upsetting a potential fraud situation can be. Our records indicate that on March 13, 2017 a membership was ordered with Experian CreditWorksSM Basic.  On March 15, 2017, you contacted us and the...

membership was canceled. On March 29, 2017, our representative reached out to you and verified that the Experian CreditWorksSM Basic account in question had been disabled.  She also offered assistance enrolling in a new Experian CreditWorksSM Basic membership. For additional questions or assistance, please reach out to our representative. Under Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies.  To request your free annual report under that law, you must go to www.annualcreditreport.com.  We appreciate the time you took to send us feedback regarding our website. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.