Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com,I'm just writing back regarding my case# ***With Experien Credit Report, I'm sorry but writing from my phone, and some how the phone got mixed up with dates so pls forgive me, the complaint was from March to January and the total amount that should be refunded was for $and I read that the company was going to refund $but that is only from January to January but what about March to December for $183.90Please help me to ask Experien Credit refund the whole amount.Thank You Very Much,*** ***

Thank you for the opportunity to respond to your concerns regarding your membership with Experian IdentityWorksSM Plus.Our records indicate that you enrolled with Experian IdentityWorksSM Plus on February 1, 2018. We apologize for any inconvenience our hold times caused you. We
appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We canceled your membership on March 13, 2018. A refund has been issued to you for $9.99. Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with Experian Credit TrackerSM
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit
reports
Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order
Our records indicate that you enrolled with freecreditscore.comTM on March 1, In accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on March 10, 2014, and on or about the same date each subsequent month
On May 10, 2015, your membership with freecreditscore.comTM was upgraded to Experian Credit TrackerSM
It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSMWe vigilantly strive to provide the highest standards of customer care and satisfaction
Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, credit monitoring alerts which were updated daily
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 23, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on April 15, 2015, and followed by a request to cancel the membership on May 29, Email notifications were sent to
the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 10, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION:
When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian CreditWorksSM PlusConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit
reportsOur records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian CreditWorksSM Plus, was ordered on October 12, 2017, utilizing a *** with the last four digits ***. Since the trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on October 21, and on or around the 21ST of each subsequent monthAdditionally, our records show that you contacted CIC on November 26, 2017, and stated that you are the holder of the ***, and requested the cancellation of the membershipUnfortunately, on this date the membership was not cancelled, however a one month courtesy refund was issued for $On December 21, 2017, you contacted us and the membership was cancelled and an additional refund was issued in the amount of Due to a technical issue, your card was charged on January 21, Our records show you contacted us on January 26, 2018, and the charge was refunded in the amount of Furthermore, on February 6, 2018, and February 7, 2018, our representative left a voicemail with her contact information to discuss the resolution of the technical issue. Please reach out to our representative at the telephone number provided to you for further assistance with your concernWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 7, 2016. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on December 17, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your phone request, your paid benefits will cease, effective January 15, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you To reset your user name/password and unlock your membership, you will need to contact our Customer Care team at 1-866-617-1894, Monday-Friday from a.mto p.mPST or on Saturday & Sunday from a.mto p.mPSTOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on December 20, 2016. Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 19, 2014, and followed by a request to cancel the membership on August 15, A welcome email
notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on September 13, 2014, for a total of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on January 29, and followed by a request to cancel the membership on March 9, 2018. A welcome email notification was sent
to you at the time of your enrollment. On March 9, 2018, a refund was issued to you for $31.82. Our records indicate that an additional membership with CreditCheck(R) Total was started on February 5, 2018, followed by a request to cancel on March 9, 2018. A welcome email notification was sent for this account as well. On March 9, 2018, a refund was issued to you for the account for $31.82. We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request for either account prior to March 9, 2018.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on March 16, 2018. Please allow - business days for these funds to process to your credit card account. At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.Please note that the above disclosure included the tax amount applicable in your state.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on July 12, 2016, and followed by a request to cancel the membership on October 27, 2016. A Welcome email
notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective November 20, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on October 27, and an additional refund of $on October 31, for a total refund of $87.80. Please allow - business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: Important Information: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSM If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for your recent request to remove your personal information from our files. Unfortunately, we are not able to delete your entire online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies,
to verify permissible purpose under the Fair Credit Reporting Act. In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.We did, upon your request, deactivate your account, contact information, billing information, and financial information from our active database.We comply with our privacy policy posted on online on our website At the time of your order you opted in to receive emailsWe have gone ahead and opted you out so that you will no longer receive emails from our company.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com ConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction.Thank you for your understanding in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The charge was initiated fraudulently by a *** *according to you. Since you are not providing the full last name, I can reasonably assume this person is in your employ and you are protecting this person and yourselves by not doing so. I believe you a complicit with this fraudNot having the full last name hampers my ability to file a police report as I'm sure you know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution regarding mediation would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved once I'm refunded the $overdraft, which was as a result of their transactionI'm attaching the bank transaction that subtracted the credit monitoring services, and immediately following the transaction shows an overdraftI'm attaching two statements - one from my computer screen and one the that the bank printed out for me
PDF attachment containing two letters to this response
Regards,
* ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on April 19, 2015, and followed by a request to cancel the membership on July 1, At the time of cancellation, a one
month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on July 2, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processWe provide the following disclosure on the payment page before your order was submitted and your credit card was charged:
PAYMENT INFORMATION
When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee
Please be advised that the price disclosed when you subscribed was $
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Like many merchants, we run an authorization to check the validity of the card information provided to us before providing services, so it may be that Vantage West Credit Union
temporarily listed this authorization as a debit. It was not a billing, however, and would have dropped off the account automatically within a few days
No recurring charge was set up as the enrollment failed to complete
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you
for writing and expressing your concern regarding your membership with ProtectMyID(R).Our
records indicate that you enrolled with ProtectMyID(R) on October 27, 2015. Our
records additionally indicate that your Welcome Kit was mailed to Broad
Acres Farm Road, Medway, MA
on
October 27, and again on November 20, 2015. As a courtesy, we have arranged to mail you a copy of your
report at no additional charge and the terms and conditions on November 30,
Please allow 7-business days for processing and mailingWe do not
send this information by *** or overnight delivery.At this
time we would like to express our regret that your experience with ProtectMyID(R)
may not have met your expectation or our standard of exc***ce. We appreciate the time you took to send us your comments
and suggestions. We value the input from our customers and assure you we
will give serious consideration to the issues you presented to us. It is
through information provided by customers such as you that we are able to
improve our products and memberships.We strive
for exceptional customer satisfaction and hope we have addressed your area of
concern to your expectation

Thank you for expressing your concerns regarding Experian CreditWorksSM
After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to your wifeIn order to better assist us in locating an account, we are in need of additional
informationWe would appreciate if you can provide us with the following:
aName on the account
bFull credit card number being billed
cBank statement indicating card being billed
Please fax any supporting documents to: (885) 829-***
ATTN: Consumer Relations Group (Complaint ID: ***)
Or, you can mail to:
PO Box
Allen, TX
Our customers are very important to us and we look forward to hearing from you with the information requested above
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company
Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur representative reached out to you on September 15, and spoke with you regarding your membership concerns. Per your request, your paid benefits will cease, effective October 5,
At this time, you indicated that the issue had been resolvedFor any additional assistance, please reach out to our representative at the telephone number provided to youWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been trying to access my online credit report for several months, each time they cannot give it to meI know my accounts and am giving the correct information to them for identity proofI am amazed that a so called credit reporting agency is unable to let me see my report yet they let those with erroneous information and a lot less proof of identity put whatever they want on it.I want a report number that will open the latest copy of my credit report when I put my SS# with it
Regards,
*** ***