Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already re-ordered my credit score through your telephone system phone for $and do NOT wish to reauthorize or reorder the $credit tracker productPlease cancel that $14.95 charge completely and any other recurring charges and send me WRITTEN confirmation that this charge HAS BEEN REMOVED FROM MY BANK ACCOUNT and WILL NOT RECUR. To repeat, I DO NOT AUTHORIZE ANY FURTHER CHARGES FROM EXPERIAN. Thank you.]
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on August 1, 2014, and followed by a request to cancel the membership on December 5, At that time a $refund
was issued
Customer satisfaction is our priority, as a courtesy we have issued a refund of $44.85, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION
When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on August 11, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on August 19, 2016, and on or about the 19th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective March 19, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on March 10, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

On July 1, our representative contacted you and provided you with the card number the refund was issued to. For further questions or concerns, please reach out to us at the telephone number provided to you by our representative. Thank you

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 1, 2010. In response to your complaint, the membership was canceled on January 5, 2018.We apologize for
any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated in my phone conversation with them and in my complaint, I never saw any of the content they claim was there before I submitted my credit card information. I only saw the $charge. If I would have seen any of it, I would have never agreed to even buy the credit reports, because they are not worth to us that much. I am only disputing the monthly charges. They are fraudulent, since I never was aware of the fact that I signed up. And when I called on the 28th, I specifically asked for both memberships to be cancelled, several times. I didn't trust them and called back again on the 30th and sure enough they continued their deception, the membership was still active. And this is the company who gathers information on us and provides it to creditors, it's very bizarre and scary. They are a crooked business. They should be investigated.They need to make these terms clearly visible for an average user. I am not a lawyer or expert who knows how all this works. If I can't see it, I don't know about it
Regards,
*** ***s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled on March 20, 2018. Per your request, your membership was cancelled on April 6, with no monthly billing. Our website describes the offer and
the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on September 7, The membership was not canceled within the trial period; consequently, the card on file was charged our
monthly membership fee on September 17, We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Customer satisfaction is our priority; as a courtesy we have issued a refund of $on September 22, Please allow - business days for these funds to process to your credit card account The membership was also canceled on this date.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollmentOur records indicate that on February 11, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product. Also in
reviewing your customer file it appears you purchased your bureau credit report on February 11, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable We apologize for any misunderstanding or inconvenienceAs a courtesy, we have issued a credit for $to the card on file on February 13, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statementWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 16, 2014, and followed by a request to cancel the membership on
November 1,
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 3, 2014. Please allow 7-business days for these
funds to process to your credit card account. It is also important to note that this refund may not be reflected on
your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or
our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure
at sign up:
Important information:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel
your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial
membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on January 27, On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased
from $to $ Notifications were sent regarding this changeOn January 24, 2017, you contacted us and the membership was canceled A refund was issued on this date in the amount of $24.99.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.In an attempt to provide some clarity on the issue of updating your card information, we would like to offer the following explanation: Your charges are automatic recurring transactions authorized by you when your order for an Experian(R) credit report and monitoring product was placed As a convenience to our customers, and to help ensure they receive uninterrupted access to our products, Experian(R) receives, from time to time, updated information from credit and debit card issuers for cards provided to us during the order process Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on January 30, Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian IdentityWorksSM Plus We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we
continue to improveOur records indicate that you began your Experian IdentityWorksSM Plus membership on September 29, billing at the yearly rate of $99.99. Our agent contacted you on November 12, to assist with your log in issues. Our agent left their direct phone number to contact for assistance with any log in issues you may have in the futureWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 3, We have researched your account and there is no record of you requesting cancellation prior to being
charged the membership fee.
We apologize for any inconvenience or misunderstanding. Our records also indicate that your credit card has recovered an amount totaling $for you on November 3,
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on November 5, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To be more precise, I remain uncertain whether my complaint has been resolvedI did receive an email from Experian saying that my account was cancelled, but it STILL said in the fine print at the bottom of that email that I would continue to receive emails from ExperianWhen I responded to that email for clarification, I was told they couldn't give me further information
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Basic. We have received your request to cancel your Experian CreditWorksSM Basic membership and have cancelled your membership effective March 1, Additionally, Under Federal
law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to www.annualcreditreport.com. We appreciate the time you took to send us feedback regarding our websiteWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 6, On this day, you contacted us to cancel the membership
Unfortunately, the request was not processed The credit card provided was charged our monthly membership fee on September 15, On September 15, 2016, a full refund of the membership fee was issued in the amount of $ Per your request, your paid benefits will cease, effective October 14, You will continue to have access to your Experian(R) credit report and FICO(R)Score once every days at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. It is unfortunate that you had such an adverse experience while dealing with Experian CreditWorksSM We vigilantly strive to provide the highest standards of customer care and satisfaction We do understand and acknowledge your frustration We trust that this explanation has gone some way to clarify this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 11, On August 15, 2016, the benefits of the membership were upgraded and the monthly price
increased from $to $ Notifications were sent regarding this change On March 16, 2017, you contacted us and the paid benefits were canceled After your paid benefits end, effective April 11, 2017, you will have access to your Experian(R) report every days, free of charge On this date a refund was issued in the amount of $24.99.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on March 20, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that you ordered a one dollar credit report along with a trial membership with Experian CreditWorksSM on June 21, A welcome email notification was sent to the email address you provided at the time of
enrollment You contacted us within the trial period Per your request, your paid benefits for the membership ended, effective June 29, You now have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our records additionally indicate that a membership with Experian CreditWorksSM was started on September 9, The membership was not canceled within the trial period; consequently, the Visa card on file ending in was billed our monthly membership fee on September 18, 2016, and for each following month Our records further indicate that a FICO(R) industry score one-time purchase was made on September 11, The charge was refunded on September 19, 2016.Additionally, our records show that you contacted us on March 19, 2017, stated that you are the holder of the Visa, did not open the account in question, and believed that the order was fraudulently placed with us by a third party utilizing your card In response, we cancelled the membership.Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.We have, as a courtesy, issued a refund for the membership charges of the additional membership, an amount totaling $153.65, on March 27, to the *** card ending in *** Please allow - business days for these funds to process to the credit card account. In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds Since your Credit Card Company/Bank has assessed this fee, we recommend that you contact them as it relates to this matter We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We apologize for any inconvenience.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, andassure you we will give serious consideration to the issues you presented to us. It is through information providedby customers such as you that we are able to improve our products and memberships