Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We've view your first reply by details and stated clearly why we can't accept your offer one by another, if you reject to refund the whole $359.10, then explain clearly to us why you rejected, one by one like what we did.It doesn't make any sense by stating like "after review your case, we decide to refund you the amount of $239.40", and we can't see anything that shows you take it seriously, neither.All these totally *** ** ***, if you don't issue the full refund, we will complaint again up to the *** ***Good luck Experian!
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. It's interesting that Experian *ONLY* took action upon YOU GUYS contacting them. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM
Our records indicate that you enrolled with CreditReport.comTM on September 27, 2014, and followed by a request to cancel the membership on November 8, We have researched your account
and we do not have any record of you requesting cancellation prior to being charged for the membership fee
At the time of cancellation, a one month refund was processed in the amount of $To ensure your satisfaction, we have issued an additional refund of $on November 13, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for bringing your concerns to our attentionOur records indicate that as of March and 21, 2018, the issuer of your credit card has accepted fees, an amount totaling $We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for youPlease contact your credit card issuer for more details regarding this matter. You have also received a refund in the amount of $on March 30, 2018. The total amount of funds returned to you is $263.40. We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the sameSince you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one dollar credit report along with a trial membership on May 1, 2017. The membership was not cancelled; consequently, in accordance with the
published terms of our offer, the credit card provided was charged our monthly membership fee on May 9, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective June 9, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on May 23, 2017. Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***.Our records indicate that you enrolled with *** on January 28, and followed by a request to cancel the membership on March 27, We have researched your account and
we do not have any record of you requesting cancellation prior to that date.At the time of cancellation, a one month refund was processed in the amount of $To ensure your satisfaction, we have issued an additional refund of $on April 15, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on November 26, 2014, and followed by a request to cancel the membership on December 4,
Customer satisfaction is our
priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
Important information:
Please be advised that the price disclosed when you subscribed was $14.99.”
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

I could not accept yet as it has not refunded to my card at this time

Thank you for informing us of your recent experience with Freecreditscore.comTM. We understand how upsetting a potential credit card fraud situation can be. ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity
provides consumers with credit monitoring services and internet access to their personal credit reports. Our records indicate that a complimentary Experian(R) credit score along with a trial membership in Freecreditscore.comTM was ordered on April 04, utilizing a Visa with the last four digits 3817. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 04, 2014. Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use. Based upon this complaint, we have cancelled the membership and issued a refund of $on December 24, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles. We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian(R), please call ###-###-####. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com We hope the above information is helpful to you in considering this matter

Thank you for your recent request to remove your personal information from our files. ?Unfortunately, we are not able to delete your entire online account and profile at this time. We are legally obligated to retain records of requests for credit reports from the credit reporting
agencies, to verify permissible purpose under the Fair Credit Reporting Act. ?In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years. Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.?We can/did, upon your request, deactivate/cancel your account, contact information, billing information, and financial information from our active database.Thank you for your understanding in this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSMOur representative reached out to you on May 12, and spoke with you regarding your membership concerns. At this time, you indicated that the issue had been resolvedFor any
additional assistance, please reach out to our representative at the telephone number provided to youWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on May 16, The membership was not cancelled; consequently, in accordance with the
published terms of our offer, the credit card provided was charged our monthly membership fee on May 25, A welcome email notification was sent to the email address you provided at the time of enrollment On June 21, 2017, you contacted us and the membership was canceled.We have, as a courtesy, issued a refund totaling $($plus $tax) on June 22, Please allow - business days for these funds to process to the credit card account.Our records also indicate that a second membership was ordered using the same credit card on May 16, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 25, On June 22, 2017, your financial institution accepted a refund on your behalf for this charge, in the amount of $23.90($plus $tax) on May 22, Please contact your card issuer for additional details about this refund On June 22, 2017, the membership was canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our order form:PAYMENT INFORMATIONWhen you order your $Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, plus $sales tax for a total of $23.90/month, for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I would also like make a suggestion about the web page that led to this problem of misunderstanding aforementioned Web page on your site, *** Had the price of the Product in question been next to the "credit score and report" button on this page, I WOULD NOT have selected itBut, I did not see the price of the product near this buttonSo, I assumed I would get it part of the original price as a dealIt was not clear to meAnd all I ask is that your technicians and IT personel try making the pages a little more understandable, ieAdding a price message and explanation of the two separate choices that are on the web page in question. Regards,
*** ***

Thank you for contacting us regarding the accounts opened at FreeCreditReport.com(R)
FreeCreditReport.com(R) does offer a $(dollar) 7-day trial membership in a monthly credit monitoring productOur website describes the offer in detail and the Order FormDetails along with the terms and
conditions of the offer, including billing at the end of the $trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order
Our records indicate that *** *** and Heather *** enrolled with FreeCreditReport.com(R) on November 23, The memberships were not cancelled within the $(dollar) 7-day trial periodConsequently, in accordance with the published terms of our offer, the respective credit cards provided were charged our monthly membership fee of $on November 30, 2014, for each of their accounts
On February 16, 2015, we received notification from *** *** to cancel the membershipsAs a courtesy, we have issued a refund of the monthly membership fees of $for each membership for a total of $Please allow - business days for these funds to process to your credit card accountsIt is also important to note that this refund should appear on each of your next credit card statements
At this time we would like to express our regret that your experience with FreeCreditReport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on March 28, In response to this complaint, on October 5, 2017, the membership was canceled, effective
immediately. On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $to $24.99. Notifications were sent regarding this changeCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on October 5, 2017. Please allow - business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. THERE RESPONSE SAID ABOUT HOW ORDERING A DOLLAR CREDIT REPORT WOULD SIGN ME UP FOR THE SUBSCRIPTION. I WOULD LIKE TO ADD THAT I NEVER ORDERED THE DOLLAR CREDIT REPORT. I KNOW ORDERING THE DOLLAR CREDIT REPORT WOULD ENROLL ME IN THERE MONTHLY SUBSCRIPTION. I ORDERED ONE CREDIT REPORT AT THE REGULAR PRICE FOR ONE CREDIT REPORT. I NEVER SIGN UP FOR THE SUBSCRIPTIONS AND I TRY TO BE CAREFUL NOT TO ACCIDENTALLY SIGN UP FOR THEM. THEY TRY TO TRICK YOU AND I THINK THIS BEHAVIOR SHOULD BE STOPPED. WHEN YOU GO IN TO BUY A CREDIT REPORT, NO MORE TRICKS.
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled on December 5, 2016, and requested to cancel the membership on February 13, 2018. Customer satisfaction is our priority, as a courtesy we have issued
a refund of $on February 13, and $on February 21, 2018. Please allow - business days for these funds to process to your credit card account. In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds. Since your Credit Card Company/Bank has assessed this fee, we recommend that you contact them as it relates to this matterOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. After being on the phone with Experian for 1hr54minutes on March 9, 2018, we were finally able to resolve the issue. While it seems the majority of complaints for Experian are related to the customer service and telephone wait times, it doesn't appear that's anything Experian is interested in resolving any time soon. At the end of the day, the matter is resolved, which is what I hoped for
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. Our records indicate that you enrolled with Experian CreditWorksSM Plus on January 19, 2018, for an introductory rate of $4.99. The membership was not cancelled within the
introductory period. Consequently, in accordance with the published terms of our offer, the card provided was charged our monthly membership fee of $on February 20, A welcome email notification was sent to the email address you provided at the time of enrollmentOur records further indicate that on March 1, 2018, your membership was cancelledAt the time of cancellation, a courtesy refund was issued for $Please allow - business days for these funds to process to your credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal feeRenewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membershipWe apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on September 7, 2014, and followed by a request to cancel the membership on September 15,
Customer satisfaction is
our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We hope the above information is helpful to you in considering this matter