Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 2, A welcome email notification was sent to the email address you provided at the time of
enrollment This was followed by a request to cancel the membership on February 13, 2017. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 16, Please allow - business days for these funds to process to your credit card account.Under Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies To request your free annual report under that law, you must go to www.annualcreditreport.com We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with CreditReport.comTMWe understand how upsetting a potential credit card fraud situation can be
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity
provides consumers with credit monitoring services and internet access to their personal credit reports
Our records indicate that a complimentary Experian(R) Credit Score along with a trial membership in CreditReport.comTM was ordered on October 13, utilizing a Master Card with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on October 22, and on or about the 22nd of each month thereafter
Additionally, our records show that you contacted CIC on September 25, and stated that you are the holder of the Master Card did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your Master CardIn response, CIC cancelled the membership
Our records indicate that as of September 29, 2014, Master Card has accepted your fees, an amount totaling $
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on November 13, 2014, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditCheck(R) Total.Our records indicate that you enrolled on February 19, 2018, and followed by a request to cancel the membership on March 6, 2018. Your membership has ended as of March 15,
2018.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 15, 2018. Please allow - business days for these funds to process to your credit card account. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with freecreditscore.comTM
Our records indicate that you enrolled with freecreditscore.comTM April 11, 2011, and followed by a request to cancel the membership on September 14, We do not have any record of you
requesting cancellation prior to being charged for the membership fee
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 27, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with freecreditscore.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION
When you order your free credit score here, you will begin your 7-day trial membership in freecreditscore.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime with in the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker SM
Our records indicate that you enrolled with Experian Credit Tracker SM on August 7, 2014, and followed by a request to cancel the membership on September 16, 2014. At the time of
Cancellation, a one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95, for a total refund of $39.90. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit Tracker SM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Upon date of enrollment, the following disclosure was displayed on our website:
Important information:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit Tracker SMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Weappreciate your feedback and have noted your concernsAfter conducting anadditional review, our decision remains the same; as a courtesy we haveprovided a refund in the amount of $$

Thank you for the opportunity to clarify the $charged
at the time of your enrollment.Our
records indicate that on December 2, you ordered an Experian(R) credit
report from Experian Credit TrackerSM which enrolls you into the 7-day trial of
our monitoring product. Also in
reviewing your customer file it appears
you purchased and viewed your bureau credit report on December 2, 2015.At enrollment, you entered your personal information and
credit card numberAfter enrollment the following disclosure is displayed on
the bureau credit report order page:PAYMENT INFORMATION Note: Your
credit card will be charged $once your identity has been confirmed and
your report is ready to viewIf, for any reason, we are unable to provide you
with this report, we will not charge your credit cardPlease note this
transaction is non-refundableWe have issued a credit for $on December 2,
When we issue a credit it takes hours to post to your financial institution,
however it can take from - days for them to post the funds to your account
It is also important to note that this refund should appear on your next credit
card statement.In the future we recommend visiting www.annualcreditreport.com which
allows consumers to request a free credit report, once every months from
each of the three nationwide consumer credit reporting companies

We apologize for any inconvenience
The most effective way to address your concern is to call and speak directly with one of our Customer Care Representatives
###-###-####
Monday thru Friday 6am to 6pm
Saturday & Sunday 8am to 5pm
Pacific Standard Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint completely. For your reference, details of the offer I reviewed appear below.I do accept the refund, which I have received. However, I do not accept the company's explanation for the reasons itemized below:From Experian: "Our records indicate that you enrolled with Experian Credit
TrackerSM on May 7, 2015, and followed by a request to cancel the
membership on May 17, A welcome email notification was sent to
the email address you provided at the time of enrollment
"This welcome email (attached) contained no details as to the terms of the membership. There is nothing indicating the price, period or renewal terms. So it was of no use in notifying me of any automatic or continued membership, or the cost thereof
At this time we would like to express our regret that your
experience with Experian Credit TrackerSM may not have met your
expectation or our standard of excellence" We feel it is important to
keep the consumer informed regarding the ordering processOur website
displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will
begin your day trial membership in Experian Credit TrackerSMIf you
don't cancel your membership within the day trial period*, you will be
billed $for each month that you continue your membershipYou may
cancel your trial membership anytime within the trial period without
charge
Please be advised that the price disclosed when you subscribed was $
"The company seems more concerned with misrepresenting the product and then making it as hard as possible to get a refund. Before the Revdex.com complaint was received by them, their last email to me (attached) stated that they would issue a refund only after I 1)waited until my next bank statement was available and 2)I sent a copy by mail or fax to themBased on the response of the representatives on the phone and the emails, their first priority was to discourage me from trying to get my money back. The basis of this complaint is that the terms and price were never disclosed to me. I came to the "$credit report" page via the 'annualcreditreport.com' website, and had no knowledge that I was signing up for anything other than a one-time report for an one-time charge of $1.00. Experian needs to troubleshoot the notification that they are claiming and make sure that it is functional no matter how a customer navigates to their site. I would request that the company acknowledges the details of my complaint, apologizes for their mistake(s), and promises to try to remedy these issues for future customers. As it stands, they have not earned my trust or repeat business
"We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation
" These need to be more than mere words
Regards,
*** ***

Thank you for contacting us regarding the charges associated with the accounts opened at CreditCheck(R) Total. Since our records show that the credit card on file was billed a total of $2.00, that will be the only refund we can issue on these accounts. If you have additional credit card information that you would like to have us review, please send the full credit card number and bank statement showing the charge to us at either: *** *** ***
** *** ***
*** ** *** Or Fax: *** and reference Revdex.com *** I hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with ***Our records indicate that you enrolled with *** on December 13, 2011, and followed by a request to cancel the membership on February 25, At the time of cancellation, a one month
refund was processed in the amount of $To ensure your satisfaction, we have issued an additional refund of $on March 2, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Hello, there is not a third party submitting this complaint I, the consumer, am filing this complaint by myself I am confused about this third party that is mentioned.*** ***

We
appreciate the time you took to send us your comments and suggestions. We
value the input from our customers, and assure you we will give serious
consideration to the issues you presented to us. It is through
information provided by customers such as you that we are able to improve our
products and memberships

Thank you for expressing your concerns regarding CreditReport.com™After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional
information. We would appreciate if you can provide us with the following: Full credit card number being billedBank statement indicating card being billed Please fax any supporting documents to: *** ***ATTN: Consumer Relations Group (Complaint ID: Revdex.com ***) Or, you can mail to: ** *** ***
*** ** *** Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?
Our records indicate that you enrolled with Experian Credit Tracker? on August 29, 2014, and followed by a request to cancel the membership on September 8, A welcome email
notification was sent to the email address you provided at the time of enrollment
We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 13, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit Tracker may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
I hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with FreeCreditScore.comTM
Our records indicate that you enrolled with FreeCreditScore.comTM on October 12, 2011, and we received your request to cancel the membership on February 11,
Customer satisfaction is
our priority, as a courtesy we have issued a refund of $on February 11, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
It is unfortunate that you had such an adverse experience while dealing with ConsumerInfo.com(R)ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do, however, still think that the 'fine print' auto-enrolling patrons into a membership is incredibly sneaky and malicious, as many other complaints have also assertedI appreciate their quick response to my complaint and willingness to refund my card.
Regards,
*** ***