Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with ***TMOur records indicate that you enrolled with ***TM on January 14, 2015, and followed by a request to cancel the membership on March 18, 2015. Customer satisfaction is our priority,
as a courtesy we have issued a refund of $on March 30, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with ***TM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: Ongoing Service Disclosure: The monthly membership fee of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit report or scoreYou may cancel anytimeIt is unfortunate that you had such an adverse experience while dealing with ***TMWe vigilantly strive to provide the highest standards of customer care and satisfactionWe hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that Alexander *** enrolled with Experian Credit TrackerSM on April 6, 2015, and followed by a request to cancel the membership on April 18, The membership was
not cancelled within the $(dollar), 7-day trial periodConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on April 13,
Additionally, our records indicate that *** *** enrolled with Experian Credit TrackerSM on April 18, 2015, and followed by a request to cancel the membership on April 18, Consequently, in accordance with the published terms of our offer, the credit card provided was not charged our monthly membership fee
A welcome email notification was sent to each of the email addresses provided at the time of enrollment
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 22, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My authorization of a one time $credit card charge was fraudently used as authorization for further charges by means of deceptive business practicesI expect a change in this practice, a letter of aplology, and reimbursement of my credit card vendor for the fraudelent and deceptive payment Experian solicited from them
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with ***(R).Our records indicate that you enrolled with ***(R) on March 5, 2015, and followed by a request to cancel the membership on March 16, 2015. At time of
cancellation, a refund was processed in the amount of $At this time we would like to express our regret that your experience with ***(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Freecreditreport.com(R)
ConsumerInfo.com, Inc(R) (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal
credit reports
Our records indicate that a complimentary Experian(R) Credit Score along with a trial membership in Freecreditreport.com(R) was ordered on January 25, utilizing a Visa with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 24,
Additionally, our records show that you contacted CIC on November 21, and stated that you are the holder of the Visa, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your VISAIn response, CIC cancelled the membership, issued a refund of $plus $sales tax for a total of $on November 21, to your Visa
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on November 25, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on January 4, and followed by a request to cancel the membership on January 25, Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on January 30, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Experian automated response is partially accurate we did sign up for a "free" Credit report but did not request enrollment on a continual basis Their website was at best confusing and unclear as to what we were signing up for It is very easy to put a lot of information on the screen that is not prominentWhen loo*** at their site the button to enter the site is prominent while the details are in small print and easily missed thus causing an unsuspecting consumer to sign up for an ongoing subscriptionI asked them for a complete refund for every month they charged us except I did offer to n pay the first month of the "free" credit report I will still agree to pay for one report but I am not satisfied with a partial refund
Regards,
*** ***

Thank you for the opportunity to respond to your concerns regarding your membership with Experian IdentityWorksSM Premium. Our records indicate that your trial membership with Experian IdentityWorksSM Premium started on January 26, 2018. On February 23, 2018, the membership benefits were
downgraded to our free membership, Experian CreditWorksSM Basic. In response to your complaint, all membership benefits were canceled on March 1, 2018.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We hope the above information has been helpful to you in considering this matter

I will check my checking account to see if in fact this amount was credited back to my account. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our final position on the matter, we can advise the following:After conducting an additional review, our decision remains the samePlease refer to our previous response for further explanation. We appreciate your patience in the matter

Thank you for writing and expressing your concern regarding your membership with ***(R) Total.Our records indicate that you enrolled with ***(R) Total on February 19, 2015, and followed by a request to cancel the membership on February 28, 2015. A welcome email
notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 8, 2015. At this time we would like to express our regret that your experience with ***(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Reports and Scores here, you will begin your trial membership in ***(R) TotalIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on November 2, A welcome email notification was sent to the email address you
provided at the time of enrollmentPer your request, your paid benefits will cease, effective November 10, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on November 2, 2016.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATIONNote: Your credit card will be charged $once your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable.We have issued a refund of $on November 4, Please allow - business days for the funds to post to your account. In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 27, 2014, and followed by a request to cancel the membership on October 10, A welcome email notification
was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 15, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.We apologize for any misunderstanding or inconvenience. On February 21, 2018, a total of $was issued to you by our call center. On February 28, 2018, three months of charges, a total of $65.85, was issued to your financial institution. On March 2, 2018, we issued an additional amount of $in response to your Revdex.com complaint. The total amount of these refund transactions is $131.70. We are unable to issue an additional refund to you at this time.For the duration of your membership, we provided a number of benefits, which were available to you at any time through our website. These included, but were not limited to, daily refreshes of your Experian(R) credit reports. Our records show that your Experian(R) report was refreshed through the membership on multiple dates, including August 4, 2017, August 29, 2017, November 24, 2017, December 22, 2017, and February 2, 2018. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions:If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership term.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding the membership with CreditReport.comTM
Our records indicate that Howard O’Neal enrolled with CreditReport.comTM on February 2, Additionally our records indicate that your bank has recovered the amount of $at the time
of cancellation, on August 15,
Customer satisfaction is our priority, we have issued an additional refund of $on September 25, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. However, while servicing several hundred thousand customers, experiences like this are the exception and not the rule. ConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter and hope we have addressed your area of concern to your expectation
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Thank you for bringing your concerns to our attention regarding the accounts opened with *** *** and Experian Credit TrackerSMOur records indicate that on September 24, 2014, you signed up for credit monitoring on two of our websites: *** *** and Experian
Credit TrackerSM. We do not have any record of you requesting cancellation prior to being charged for the memberships. Therefore, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee of $for *** *** on September 24, and $for Experian Credit TrackerSM on October 9, 2014.Experian Credit Tracer offers a $1(dollar) 7-day trial membership to our credit monitoring product. The terms and conditions for this offer are posted prominently in several places on the website including on our order forms.Our records also show you contacted us on April 3, 2015, and your Experian Credit TrackerSM membership was cancelled. A one month courtesy refund of $was issued at time of cancellationCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on June 2, 2015. Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever for the protection of future customers, I believe the company still needs to be more clear and upfront about the service (s) and billing
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on November 30, 2014, and followed by a request to cancel the membership on December 10, A welcome email notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R).Our records indicate that you enrolled with ProtectMyID(R) on September 21, 2015.We are sorry to hear you had difficulties contacting our call center Our records further indicate that on March 24,
2017, you reached us via phone and discussed your concerns with our representative At this time, your membership was set to cancel on the next billing date In response to this complaint, your membership was immediately canceled, effective March 28, 2017.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 28, Please allow - business days for these funds to process to your credit card account It is unfortunate that you had an adverse experience while dealing with ProtectMyID(R) We vigilantly strive to provide the highest standards of customer care and satisfaction.We hope the above information is helpful to you in considering this matter