Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[You may close this case, but I want it to be noted that the company's response was VERY unsatisfactoryTheir suggestions are profoundly unhelpful, and by not offering a direct contact to resolve the issue, they show a clear disregard for me as a consumer.]
Regards,
*** ***

Please see our previous response
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that on November 4, you ordered a free Experian credit report from Freecreditreport.com(R) which enrolls you into the 7-day trial of our monitoring productAlso in reviewing
your customer file it appears you purchased and viewed your bureau credit report on November 4,
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
We have issued a credit for $on November 6, When we issue a credit it takes hours to post to your financial institution, however it can take from to days for them to post the funds to your account
In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Premium
Our records indicate that you enrolled with CreditCheck(R) Premium on January 14, and followed by a request to cancel the membership on March 22,
Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on March 27, Please allow - business days for these funds to process to your credit card accountAt this time we would like to express our regret that your experience with CreditCheck(R) Premium may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website describes the offer and the order form details the terms and conditions of the offer, including billing monthly until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers as you that we are able to improve our products and memberships

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal
credit reports
Our records indicate that multiple complimentary Experian(R) credit reports and score, along with a trial membership in Experian Credit TrackerSM, were ordered on December 29, 2015, utilizing an *** *** Card ending in *** Since the complimentary trial memberships were not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee
You contacted us on October 27, 2015, stated that you were the owner of the *** *** card on fileIn response, CIC cancelled the memberships and issued a one month refund for each of the accounts in the amount of $
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on November 4, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM via our website CreditScore.comTM on September 1, 2015, and followed by a request to cancel the membership on September 3,
A welcome email notification was sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 9, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processWe provide the following disclosure on the payment page before your order was submitted and your credit card was charged:PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

I have received an email from Experian saying that my "membership" has been cancelled and there would not be any more chargesNo mention of a refund but $was refunded to my checking account I can't thank you enough for your help on this matterI know your message to them resulted in the refundThanks again!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to respond to your concerns.Our records indicate that on February 15, 2018, a charge for $was billed, and on the same day, a credit was issued. On March 14, 2018, our representative reached out to you and confirmed that we are unable to locate any additional billing in our system. At this time, she provided her direct line. If we may be of additional assistance, please let us know

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a credit report along with a 30-day trial membership for $on August 2, 2017. The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on September 2, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective September 7, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you.We have, as a courtesy, issued a refund totaling $on September 7, 2017. Please allow - business days for these funds to process to the credit card account.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their order.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After you cancelled my membership I went back to the site and restarted it because as stated I am rebuilding my credit and need accessJust to be vlear, are you stating that none of your customers receive your service at a discounted rate? This would mean that your employee lied in order to obtain my debit card information and fraudulently proceeded to charge me for an unauthorized amountWhich is correct? Are you saying that all members pay $period?
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 9, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on December 17, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective January 17, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $($plus $1.37) on January 3, Please allow - business days for these funds to process to your credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate you contacted us on March 6, 2018, and your membership was cancelledCustomer satisfaction is our priority, as a courtesy we have issued a refund of $
on March 14, 2018. Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSMWe understand how upsetting a potential credit card fraud situation can beConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides
consumers with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary Experian(R) credit score along with a trial membership in Experian Credit TrackerSM was ordered on January 5, utilizing a *** with the last four digits ***. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 24, Additionally, our records show that you contacted CIC on February 27, 2015, and stated that you are the holder of the Visa, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your VisaIn response, CIC cancelled the membership, issued a refund of $to your *** Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useTo ensure your satisfaction, we have issued an additional refund of $on March 2, 2015. Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statementWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on January 15, 2015, and followed by a request to cancel the membership on January 16, At the time of cancellation, a
one month courtesy refund was issued for $plus $sales tax for a total of $to the credit card on fileCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on January 17, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:PAYMENT INFORMATIONWhen you click the "Yes! See my Experian Report and FICO Score" button, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of$4.95 for the first month of your membershipAfter the first month, you will be charged $19.95 plus $1.25 sales tax for a total of $21.20 for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not sign up for a credit report and I was charged for two months before I caught that they were charging my cardI asked for proof that I authorized them to charge my card and they can't give me anyAll they say is that "our records indicate that you signed up for our service"No, I did notThere are a lot of complaints about this company doing unscrupulous things like this on the Revdex.com website and othersI don't know why they are allowed to stay in businessThere are ways to get truly free credit report from companies like annualcreditreport.comThey stole my card and charged a total of $I did not authorize these charges and I did not use their serviceI want my money back
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one-dollar credit report along with a trial membership on June 13, 2017. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on June 22, and monthly on or about the 22nd of each month followingOn August 22, 2017, the benefits of the membership were upgraded and the monthly price increased from $to $24.99. Notifications were sent regarding this change. A welcome email notification was sent to the email address you provided at the time of enrollmentOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on September 22, and also $on September 27, 2017. Please allow - business days for these funds to process to the credit card accountAt this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Let me also add that I am pleasantly surprised that I didn't have to fight about thisScore one for institutional oversight and what notThanks very much for your help
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 20, 2014, and followed by a request to cancel the membership on October 28, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
Important information:
When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM. Our records indicate that you enrolled with CreditReport.comTM on December 9, 2014, and followed by a request to cancel the membership on December 19, Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on December 20, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:?IMPORTANT INFORMATION:When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
As stated priorI called the automated line hour after initial sign up to cancel my membershipJanuary 13th was when I called up to complain of why my membership wasn't cancelled cause my credit card was charged
Regards,
*** ***