Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1stWe have also offered the customer a discountWe apologize for any inconvenience this matter caused.We thank the customer for their feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company

We have been in contact with the customer and advised that we are still waiting on the results of the claimOnce we receive the results, we will follow up with the customerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.Service was completed on September 14,

The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed Reimbursements can take up to three weeks to be received

We appreciate the customer contacting us regarding their concernsThe Office of the President has been working with the customer on an amicable resolution to her concernsWe recently left an additional telephone message for the customer but have not yet had a chance to speak personally

We appreciate the customer contacting us regarding their concernsThe local office inspected the installed carpet and found the issues to be site related and not repairableThe office has left a voicemail for the customer to discuss next steps

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolvedThe next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurementEmpire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsWe are replacing the master bedroom carpet at no cost under warranty

The accommodation was done on May 15,The local office will email the customer a receipt for same shortly

Complaint: [redacted] I am rejecting this response because: I feels though with Empire I have been treat unfairlyThis has to with more then just the bathroom in my master bedroomThe salesman you send out people who down on families with smaller homes thinking they cannot afford nice thingsI’ve been treat poorly by the salesman and giving the run around about customer serviceKenneth [redacted] has been great toward me and my familyI’m still waiting on fair price for window treatmentI’ve contacted the manufacture you guy use for your blindsThe blinds you guys used are sold at Loews with the same quality that’s used by Empire TodayThis was told to by your manufacturer Sincerely, Angela [redacted]

We appreciate the customer contacting us regarding his concernsWe have been attempting to reach the customer via telephone and email to discuss the needed repairs, but he has not yet returned our messagesWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the vinyl installation was completed on November 16, The hardwood order is being cancelled, and the refund will be processed back to the customer’s credit cardWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe inspected the installed flooring on September 6th, and repairs are scheduled for this Saturday, September 10th

Complaint: [redacted] I am rejecting this response because:The project was not finished in the time frame we were givenIt took days instead of the days we were promised.They arrived late every day and finished late every dayOne exuse after anotherFirst day, the truck broke down, next day someone had an emergency, next day only one person showed up and couldn’t do it by himself so he left within minutes of arrivalAnd if we had not supervised, the installers would have not fixed the tile that improperly cut or cracked nor the baseboards that were not even laid against the wallWe love your product but don’t feel we should have to pay the full amount for the installation.You need to screen your installers better ! Sincerely, Robert [redacted]

We have spoken with the customer and scheduled repairs for March 18, For customer satisfaction, we also offered a partial refund, which the customer acceptedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and informed them that the scratches and wear are no considered excessive for a hardwood floor installed six years agoThe hardwood flooring was determined to be free of any manufacturer or installation defects We have informed the customer that they may hire a certified inspector to inspect their hardwood flooring The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the hardwood is defectiveWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The inspector was just out yesterday and said there is a musky smell so we are waiting to see what they are going to do to resolve the issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The Business has advised that the many scratches and chips in the floor since it’s installation less than months ago is “not covered under warranty” They also advised in writing to the Revdex.com that the warranty doesn’t cover “post installation” which seems useless since why would a floor be covered before it’s installedBased on this the company misrepresented that these floors were covered under warranty which is clearly a big misrepresentation (lie)Consumers would not get floors installed by this company if they were aware that post installation any scratch or chips from shoes or wear and tear from living in a house where you walk on floors! Additionally, Empire also advised that the “significant discount” they are willing to give me (after many back and forth calls and complaints including a Revdex.com and Rip off Report complaint) will still cost me $1900! It’s a huge misrepresentation to claim a floor is covered when someone hires them and then request almost two thousand for fixing the cheap woodThese floors cracked and chipped within WEEKS whereas my [redacted] floors I had before Empires floors never chippedClearly [redacted] is better quality which actually says a lotThe company also tried to claim that since I had “toys” in the room my infant daughter must have done itBasically stating that I you have a child DO NOT buy their floors since they are the most non-durable floors everBased on these facts, it appears the Business completely misrepresents their warranty and tries to get more money from customers who hire them by installing cheap products that will then cause customers to rehire them to fix them which will cost additional THOUSANDSThe only business response that will suffice is fixing these floors that were JUST INSTALLED for free and actually having a warrantyI do think however that long term the floors will likely chip again since they are the lowest quality materials I have ever seen (and two contractors have confirmed that came to the house and took pictures to show other clients on why NOT to use Empire) Christie