Empire Today, LLC

Complaint: [redacted] The carpet was installed in September My first complaint was in September Thresholds were coming loose, carpet was pulling away from threshold areasStaples were coming up everywhereThey temporarily fixed things and I still had the same existing problemsIn May (less then a year later) the carpet was bunching up in different areasThey came, stretched an area, I was informed that house needed to be emptySpoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would returnShe said she would notate that and that there would be no charge for this serviceI did schedule a restretch and cancelled that appt weeks prior with someone named [redacted] This is exactly what I'm talking about concerning this companyYou call, they say they are rotating things and it never happensOn the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that apptAfter that customer service called to ask how the service wentNo one notated that I cancelled this service weeks priorWhy would I pay over $when I found a professional for a fourth of that charge?? Fair price, I definitely think notThis company not only does not stand behind their work, they also have problems with the customer service department notating anything I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:it does not address the issues and THEY STILL OWE ME OVER $IN CREDITTHEY DO NOT RESPOND TO MY INQUIRIES ABOUT THAT Sincerely, Len [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: From: Wayne [redacted] [mailto: [redacted] @yahoo.com] Sent: Friday, August 26, 1:PM To: Customer Relations Cc: m [redacted] @gmail.com; Wayne [redacted] < [redacted] @yahoo.com> Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.comI have yet to respond but will after I send this off to Revdex.comThe problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining roomThis was just before thanksgiving Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replacedTo date after numerous attempts to contact the company and installing contractor this still has not been resolvedWhen the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelmingWe were forced to live like that with this awful smell for about days while we waited for the company to receive about sqftOf tile they replaced the damaged laminate withThey installed for free but insisted we pay for the productAnother "up sell" They felt we didn't choose the right product for use in the bathroomKind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroomThe overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cuppingThis is where the edges meet and they started to curlApproximately 1/32" to 1/16" Doesn't seem like much until you look at all the defective ridges on your floor from a short distanceThis has not been addressed either as we were told by the company, salesman and installing contractorSince installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminateWe also have transitions from laminate to tile which have yet to be addressedAgain the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatenedDoesn't seem like a good way to do businessI've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operationTheir pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable ratesDue to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at bestThey installed a poor product with poor installationI.eNo quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happyWe have also noticed an area in our living room carpet that is now coming looseLess than a year and it seems like everything is falling apart without concern on their part I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the questionWe paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:AM, Customer Relations wrote: Wayne And Michelle [redacted] [redacted] ,CA Sincerely, Wayne And Michelle [redacted]

We appreciate the customer contacting us regarding their concerns Additional materials were ordered and the installation was completed on July 6thWe apologize for any inconvenience this matter caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Juavanna [redacted]

Complaint: [redacted] I am rejecting this response because: Andrew at the [redacted] place let us know that his crews were too busy with other jobs so our repair was cancelled for today- even though we took yet another day off of workThe only option that was offered to us was to reschedule, for a 3rd time, for another weekday next weekWe are not taking any more days off of work after we have been very flexible with Empire- we have taken days off of work, had installation crews not show up, had one shoddy repair with a promise to order more carpet and repair it correctly only to find they lied and said they repair was done, and now Empire is kicking the can further down the road cancelling the appointment last minute because they are not able to perform basic schedulingI have spent countless hours on the phone with general customer service, sent pictures and measurements, and we have gotten no whereThis company has earned a rating of F with this family Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Hannah called on 8/28/and told me she refused to speak to me and only LukeI paid for the floors and am included on the communication as well as contact information, however she refused to speak to meShe hung up the phone on me on 8/28/as well Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and scheduled service for Saturday, April 14th

We appreciate the customer contacting us regarding their concernsReplacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shippingThe local office will contact the customer directly to schedule installation once the products have been received

Complaint: [redacted] I am rejecting this response because:i haven’t received phone calls to resolveI made an appointment for Oct 24th and no one showed upI talked to the local customer service person who told me he has nothing to do with the Chicago office and handling Revdex.com issues but he could send someone to do a repair? I scheduled for oct 24th to fix the call and some loose planks on stairs but no one showed up Sincerely, Jennifer Fryslie

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and we will process the refund for the window treatments that she did not receiveWe appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and the repairs are scheduled to be completed on January 2, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe regret any confusion or miscommunication that occurred regarding the orderPer the customer’s request, the orders have been cancelled and refund issuedWe have spoken with the customer and offered to work with her to complete the installation, and she will contact us if she chooses to reinstate the orderWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Chris [redacted]

We appreciate the customer contacting us regarding her concerns We have agreed to fully replace the carpet originally installed in at a greatly discounted costThe install is currently in progress as scheduled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues Sincerely, [redacted]

We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer availableWe showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment

We appreciate the customer contacting us regarding their concerns We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warrantyThe customer disagrees with our assessment, as such we have requested a 3rd party, independent inspection of the installed flooring

We appreciate the customer contacting us regarding their concernsThe customer’s order required additional subfloor repair work to be completed correctlyCustomers are advised on the contract that such unforeseen issues may be at an extra costThe customer agreed to subfloor repairs at an additional cost and was charged as agreed