Empire Today, LLC

Complaint: [redacted] I am rejecting this response because: I was told by floor mgr [redacted] that I would be getting a $refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ We appreciate the customer contacting us regarding her concernsWe regret any misunderstanding or confusion that occurred regarding the terms of the financing and any inconvenience that occurred as a resultThe financing was changed to the correct promotion and submitted to the finance company on July 7, We appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to review estimates submitted by the customer Customer indicates the estimates will be submitted by 5/28/We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customerWe will be scheduling an appointment to view a different carpet samples the week of June 20, Once the customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosingWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have cancelled the order per the customer’s request and refunded the deposit We appreciate the customer’s feedback and consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Cynthia [redacted] I hired an exterminator and we are giving it two weeks to see if problem resolves that said we will decide if an additional treatment is required if bugs still remainBut the corporate office of Empire Today has been very accommodating in handling this problem

The $refund was processed to the customer’s [redacted] finance account ending [redacted] on May 26,

We've offered a significant refund of the purchase price to resolve this amicablyThe customer advised she would review with her husband and reply We look forward to the customer's positive response to our offer

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on July 7, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns.We installed per contact and have reviewed the installation several times at the customer's requestNo defects or deficiencies have been found.For customer satisfaction and goodwill, we will reimburse the customer for the cost of re-hanging the closet doors

Initial Business Response / [redacted] (1000, 10, 2015/10/12) */ We appreciate the customer contacting us regarding his concernsThe refund for the [redacted] 's cancelled order was processed back to his credit card on September 11, We have left the customer a message to verify that he has received the refundWe appreciate the [redacted] 's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concerns We have been attempting to reach the customer via telephone to discuss options for replacement, but we have not yet been able to speak with herWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding their concernsUpon take up of the old flooring, possible asbestos tile was discoveredWe are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if neededWe were advised by the customer that they moved forward with the flooring installation with another vendorWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concerns The laminate flooring was installed in August 2015, the one year labor warranty has lapsedThe local office has contacted the customer; service to the installed floor out of warranty would be at the customer’s costThe customer has refused service at his cost

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered to replace under warrantyThe customer accepted this offer, and the replacement will be scheduled at her convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe agreed upon credit was issued on December 6thWe thank the customer for their feedback regarding their experience

We appreciate the customer contacting us regarding their concernsWe have reviewed the account and found no discrepancy with the order; the correct carpet was installed per the purchase order contractWe regret the customer is dissatisfied with their carpetWe have offered to replace at a discounted cost

We appreciate the customer contacting us regarding their concerns All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesyWe apologize for any inconvenience

We appreciate the customer contacting us regarding their concerns Installation was completed on Oct 22nd and 24thFurther, the customer has been accommodated for their plumber clearing the drains of groutWe thank you for your feedback regarding your order

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on July 29, We appreciate the customer’s feedback and consider this matter resolved