Empire Today, LLC

Complaint: [redacted] I am rejecting this response because:No one has addressed the other issues I've had in reguards to the blinds being delivered with the control rods and strings being on the sides I originally ordered The missing wands are the smallest part of the issueMy complaints with the company about the order not being delivered to the specifications I ordered are being completely ignored Sincerely, Brent ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Per my conversation with [redacted] a Executive director of empire today, they still cannot honor the $3900, but they are willing to possibly do it for $4100, which the lowest competitive price I received was $Per our conversation I am to fax that Competitors price over to him next week and we will go from there I will continue to update Revdex.com and all of my social media pages about Empire today and they willingness to either make a customer happy or not Sincerely, [redacted]

We appreciate the customer contacting us regarding his concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultWe have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe customer’s carpet was installed in June Per our review, the customer did not maintain the carpet per the manufacturing guidelines for professional cleaningWe have offered to work with the customer on the cost of replacement

We appreciate the customer contacting us regarding her concerns We have spoken with the customer and advised that the partial credit has been processedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under warrantyWe will contact the customer with the manufacturer’s findings as soon as they are available

We appreciate the customer contacting us regarding his concerns We have spoken with the customer and confirmed that the repairs have been completed to his satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matterWe appreciate the customer’s feedback regarding their order

Complaint: [redacted] I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-todayFeel we will come to an agreement after all protocols have been acted on Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsThe customer’s carpet was installed in May 2011; the one (1) year labor warranty has lapsedWhile the carpet is urine and water resistant, it is not water proofThe manufacturer will not accept a warranty claim with such damage For customer satisfaction and goodwill we have offered to replace the carpet at a discounted cost

We appreciate the customer contacting us regarding their concernsWe apologize for any inconvenience this matter causedPer the customer’s request, we have canceled the order and issued a full refund to the original method of paymentWe look forward to working with the customer on future home improvement projects

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ We appreciate the customers contacting us regarding her concernsWe regret the issues that occurred with the customer's installation experience, and any inconvenience that occurred as a resultWe have spoken with the customer and confirmed that the orders have been cancelledWe appreciate the customer's feedback Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) What happened with EMPIRE TODAY that EVERYTHING was so screwed up! I want to know who dropped the ball at every step of their process, from writing up the order, setting up the appointments and bringing the wrong materials( wrong carpet, mouldings and no subfloor material)Nobody at this company had a clue to what was taking placeHorrible communications and planningNo managers work on Saturday????? WHY? How do your installers and customers get help on Saturday???? Final Consumer Response / [redacted] (4200, 11, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Empire HAS NOT addressed any of are questionsThey keep replying with a generic statementThey have NOT spoken to us in regards to why they screwed up so bad, I had a call from amy to check if we got the $refund I cant seem to get any answers about why the sales person, customer service, managers, supplyers ectdropped the ball on EVERYTHING! This is the same garbage information they gave during the painful couple days we tried to deal with empire Revdex.com PLEASE dont make me accept this hollow responseAt least tell me you will do SOMETHING otherwise it shows me you too accept garbage respopnses Its so sad that our country accepts this as normal, its ok we screwed someone else and we will be allowed to continue operating this way How about they pay me for the days I spent waiting for them, and calling them, and putting up with them A very disappointed [redacted] U.S.A.F Final Business Response / [redacted] (4000, 13, 2015/09/02) */ The customer's order has been cancelled, and the deposit has been refundedWe regret that we were not able to complete the installationWe can offer the customer discounted pricing if she chooses to purchase from us in the future, but we are not able to give her a monetary accommodation, as she has not purchased from usWe appreciate the customer's feedback and look forward to reaching an amicable resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my money back but want to ensure a negative posting is noted so that no future customers are placed int he same position I was Sincerely, [redacted] ***

We appreciate the customer contacting us with their concerns The customer requested to cancel the orderWe have refunded the full amount of the deposit payment back to the credit cardWe apologize for any inconvenience this caused

We appreciate the customer contacting us regarding her concerns We inspected the blinds and they were found to be defective by manufacturer error We have ordered the blinds, and have ordered an additional three blinds as a courtesy The customer will be contacted to schedule once the remade blinds have been received

The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales repWe offered a discount for the customer to save the order and she declinedAs the customer requested, we have canceled the order and refunded the deposit payment in fullWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concerns For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and scheduled service for Saturday, May 20th

We appreciate the customer contacting us regarding their concerns We have spoken to the customerWe have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customerThe customer has accepted and replacement is scheduled for September 18, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will wait for the independent inspector's report Sincerely, [redacted]