Empire Today, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Victor ***

We appreciate the customer contacting us regarding their concernsWe apologize for the missed appointmentThe General Manager has reached out to the customer to reschedule at the customer’s earliest convenience

Service was completed on May 9, We appreciate the customer’s feedback and consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10949499, and find that this resolution is satisfactory to me Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsService was completed on June 27, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsService was scheduled for Saturday, January 27thThe installers arrived as agreed, but the customer was not homeWe would be happy to reschedule service at the customer’s convenience

Service was completed on December 1stWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have made several attempts via phone and email to converse with the customerWe will offer to provide a manager inspection of the installationWe will also send an installer out with the manager to potentially conduct the repairs that same dayThe customer has not responded to our attempts to contactWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We thank the customer for their feedbackAs stated, the order was canceled and the full deposit payment refunded to the customer

We appreciate the customer contacting us regarding their concernsWe have reimbursed the customer for the broken stove handle and serviced the installed floor under warrantyWe thank the customer for their feedback and we look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsInstallation was completed as contracted in November This includes installing quarter round trim onto pre-existing baseboards, which covers an expansion gap required for proper installationThis is the correct installation technique, and consistent with industry practiceThe customer having wall base replaced is a site related issue unrelated to the flooring installation a year ago

Terrible customer service Didn't show up for instalation and didn't even call me I had to call them and the wonderful gentleman thought it a good idea to hang up on me because I was upset! Never will deal with them again!!

Complaint: [redacted] I am rejecting this response because: we are not pleased with the final result, we are just settling with itThe stress and hassle was undesirebleWe regret ever contracting empireWe will not recomendempireWe will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of dollarsEmpire did refund for the toilots however we got the short end and lost and are not coming out whole Sincerely, [redacted]

We appreciate the customer contacting us regarding her concerns Per the customer’s request, her order has been cancelledWe have spoken with the customer and advised that the refund has been processed, and it will be issued back to her credit cardWe appreciate the customer’s feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me Sincerely, Nicole [redacted]

Complaint: [redacted] I am rejecting this response because:It took attempts for the installation o be completedI lost days of pay prior to this last dateI was told that compensation for the inconvenience would occurrNo return calls have been madePoor customer service and poor satisfaction from this customerI only got results when the Revdex.com send the complaint against the companyWhere is the refund I was told aboutI had to pay full price because, the invoice from Empire was never changedThe installer would ot comply with anything other than the written contractweek prior to the holiday season thetefore I was forced to payI had guest sleeping ver Sincerely, Norma [redacted]

We appreciate the customer contacting us regarding his concernsThe customer selected a new product on December 14, 2015, and the installation was completed on December 16, 2015.We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentWe look forward to working with the customer on future home improvement projects and we thank the customer for their feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kristin [redacted]

We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenienceWe appreciate the customer’s feedback